Wizz Air

Not Verified | The worst airline ever. They charged for check 36 pounds in the airport although it was not possible to do it via internet. You have to wait hours in the queue to take your passport card either you have done check in via internet or not. I chose a flight at noon which was more expensive but out of the blue they changed it and put it at 7.00 am. I booked it for cheaper but lastly it costed a lot lot more. Do not book with it.

✅ Trip Verified | There is a new model of airline that desperately wants to undercut the prices of other airlines to get your business, and that is Wizz Air. They present a low priced ticket to snipe your attention and your money, then once you’ve committed your purchase, they add on all of the extras. Do you want to sit with your young child? They’ll charge you for that. Do you want to carry a bag with you larger than a computer case? They’ll charge you for that. Did you want to check in for your flight somehow? They’ll charge you for that (they even charge for online check in). You get a cheap price up front until they secure your business, but once they have it, the stack on the extra fees until your ticket price becomes comparable to an actual reputable airline. You will not be able to fly without paying extra fees. Because I didn’t check in online the day before (because you know, I have things to do before I go on vacation) they charged me an extra $150 dollars just to do a regular check in. Then, because I had a cabin-sized bag and a camera bag, they charged me an extra $25 for that. Then because I didn’t pay for assigned seats they actually sat my four year old child away from us. They had it on record that he was four years old and their seating arrangement came up with that! Can you believe it? Sure we could switch it around so he wasn’t unaccompanied, but they were perfectly fine with separating the child from his family because a fee wasn’t paid. That’s a pretty gross business practice and I almost wonder if it was intentional because a fee wasn’t paid. For real. This becomes a moral and ethical issue when they will make a child sit alone unless you pay an extra fee for seating. It’s actually a disgusting business model and I will never fly this deceptive airline again. Just pay the extra money for a more reputable airline instead of this sneaky nonsense that Wizz Air pulls on its clients. So what is Wizz Air prioritizing? Cheap shot fees over customer service and satisfaction. DO NOT book this airline because it looks like a deal. It is not a good deal. They will loot you in one way or another by the time you get on that plane, and if you don’t pay the extra fees, they’ll show you why you better pay them in advance next time. Go with a more reputable airline that doesn’t hide fees and carry on such underhanded business. Somewhere a board of directors is congratulating itself for this business model. So much for ethics and customer service. Cleary a thing of the past.

✅ Trip Verified | Travelling on the 28th October to Thessaloniki from Larnaca with Wizz Air. The actual flight was scheduled to depart at 11.00am. They delayed the flight for 30 min 2-3 days before the flight. After every single passenger was boarded the pilot announced us that because in Thessaloniki it is a celebration due to the 28th of October National day, the airport will be closed for 2 hours so the new departure time would be in 55 minutes. While all passengers are seated like sardines in a fully booked flight. Didn't they know its a national holiday? Why didn't they postpone the flight for 2 hours 3-4 days before the flight so they don't torture their customers? Because before being passengers we are customers. And if you create feelings of dissatisfaction we will not fly with you again. Guys you treated the situation really badly and unprofessional.

✅ Trip Verified | Luton to Rome. There was no info about any delays. People asked to proceed to the gate 11. Everyone went to the gate and people had to wait there for 1 hour! Because apparently there was a delay. Only 1 person was checking tickets from all passengers! Gate 11 area is like a stable rather than airport. No seats, no toilets. Everyone could have waited in a lounge rather than being crowded in a small area during covid pandemic.

Not Verified | I flew from Iasi to Luton. The stewardesses are generally unprofessional. They spoke loud all the fly and laughing considerably witch doesn't look very professional. When they needed to speak they even couldn't finish their script and start laughing. At the end of the flight one of the other passengers become aggressive. One of the stewardesses instead of staying calm and managing the situation started to scream and threatening us that no one will leave the air plane until police will come. She started screaming to other passengers to manage the lady themselves is like was the other passengers job not their job. One of the stewardesses was also nearly crying. Now I am wondering myself if they react like that were there wasn't any imminent danger how they react in a real emergency situations. Their behaviour was like someone was taken from the street without any training and placed to do a stewardess job. Such a lack of professionalism never seen in my life. Very disappointed.

✅ Trip Verified | We left on time from Oslo Torp. We had priority pass with a cabin bag so we went straight through to the security check and passport check. The plane seemed clean, and the flight attendants where good. As with all these low cost airlines you should read up before traveling so you wont be charged extra for something. On the way back the crew at the gate seemed not so professional. They started to board non priority passengers before the priority ones. The flight back was also on time, and with nice flight attendants. I had booked extra leg space both ways because of my hight, 193 cm. After reading a lot of bad reviews of this airline I was positively surprised

✅ Trip Verified | Worst airline ever! Tickets are cheap and cheap is what you get, but they charge you extra for literally everything. If you don't pay extra they will sit you apart even if there were enough seats to easily let groups sit together and so on, never choose Wizz Air if there is an alternative.

✅ Trip Verified | The crew of this company has no clue whatsoever of how the boarding process should work. There is a surcharge for the passengers that pay for priority boarding, 2 lines: one for priority one for economy, most of the passengers don’t know the difference and the crew will not bother (not even once) to announce who should line up on the right or left. I traveled with this company twice and both times between 1 and 2 hours of delay. On my last flight I complained to a crew member and he blamed me for not asking people if they were in the correct line, I thought it was their job to make sure boarding process goes smooth, organized and respects the customers who paid extra money to board first. What’s sad is that both times the captain of the flight apologized for the delay due to boarding disorganization, yet nothing changes. They take forever, do not travel with them if you have a meeting to attend or a connection to catch, 99% sure you will miss it.

✅ Trip Verified | Absolutely scammers It seems to me that this company still make a big business with the Check-in with their customers, like the old times. We arrived to the Tirana airport like 3 hours before our flight, just to avoid any problem on the counter and have a pleasant flight, well, we were totally wrong. Result that the Check-in with Wizz Air is only Online, and it closes 3 hours before the flight. They didn’t even send us a email telling us this situation. We ended up paying 40 euros each one for the check-in, a total of 80 Euros.

✅ Trip Verified | I had an extremely negative experience with Wizz Air yesterday while attempting to fly to Reykjavik. First, I received my boarding pass on my phone prior to arrival at the airport and didn't need to check any baggage, so I went straight through security and into the airport. Budapest airport doesn't announce the gate for your flight until about 30 minutes prior to check-in closing, so I waited around for a while. Finally, my gate information appears and I went straight to my gate to check in (almost the first one in line). Right away, I am asked for my covid documentation which I have in the form of the EU Digital CovidPass, which is accepted in Iceland and is what I obtained especially for this trip (I'm am American citizen and was fully vaccinated in America, which makes this a lengthy process). The girl at check in says that it is not sufficient and I will also need a negative covid test to travel. First of all! I checked the travel restrictions for Iceland several times prior to my journey and read in numerous places that a test was not necessary. "Can you visit Iceland? Yes. All travelers – regardless of origin – are welcome to visit Iceland if they can show either a certificate of full vaccination against COVID, or a certificate of previous COVID infection." - Icelandair I assume, therefore, that with my EU residence permit and EU Digital CovidPass, that I would be OK for travel. Second of all, neither that service that I booked through (Kiwi) or my airline (Wizz) provided any information about what documents I would need until the second I arrived at the gate, only 30 minutes before the closing of check-in. Finally, almost everyone who I interacted with was rude, and completely uninterested in helping me find a solution. I could have received a rapid test at Budapest airport in time, or there is a perfectly valid option to receive a test in Iceland and quarantine until the results return. No matter the suggestion I made, the Wizz Air authorities were disrespectful and adamant that I do not board the plane. And I believe its also relevant to add that I'm a 19 year old solo female traveler, for which the thought of missing my flight and being stranded in a foreign country is not particularly pleasant, however I was met with no sympathy from anyone during this experience. Extremely dissatisfied with Wizz customer service and refund policy. Do better.