Wizz Air

✅ Trip Verified | As it was for a couple of days I took just hand luggage, no problem leaving Luton but coming back from Venice the booking area insisted it was too large for hand luggage and should go into the hold. Not a nice person so insisted a fee of 32 euros was paid. I have never flown budget airlines and I will never use a company like this again. I never booked this trip so could not believe how bad they are. A Hungarian company, making money by illegal ways.

Not Verified | Paid £17.99 for a flight to Greece. Saw all of the horrible reviews and expected the worst, but I was pleasantly surprised. The flight departed on time, cabin was clean, crew were friendly and attentive. Seats weren’t the most comfortable, and I think anything more than 3 hours might be quite painful. Crew not pushy with inflight sales like on Ryanair which was nice to see. Would fly again, maybe I got lucky, but nothing wrong with my experience with Wizz.

Not Verified | I booked a holiday to the Ukraine as part of a package through a tour operator, this included flights with Wizz Air. Four days before we were due to fly out, the tour operator cancelled the holiday due to the current situation and the country not being safe. At the time we were due to fly the UK Government had advised against non-essential travel to the Ukraine and that all UK nationals, including members of the Embassy were advised to return to the UK. I spoke to Wizz Air regarding a refund for my seats and baggage which I paid for directly with them (as I had already checked into my flight), but they ignorantly replied saying it was my choice not to board the flight, so tough, no refund. This is a loss of over £100 to myself due to their total lack of understand of the current situation. There was no remorse for the people suffering in the Ukraine right now, no lack of understanding as to why the tour operator cancelled my holiday, just a straight "no", you cannot have my money back. It is absolutely outrageous that Wizz Air has taken the stance not to provide me with this refund. And clearly shows their utter lack of concern for the current situation which is happening in the Ukraine. This company is a disgrace.

✅ Trip Verified | Very good for low cost airline, the aircraft was spotless and seat pitch was adequate. Seats do not recline and there are no screens to see the flight path. Everything has to be paid for food and beverage. Relaxed for the bags that you are carrying. Staff was friendly but they were not very strict with the covid mask wearing. Flights were on time.

✅ Trip Verified | I booked the flight via a 3rd party website and then attempted to log in. I tried on the 3rd party website, Wizz air website and Wizz air app. It would not let me, and requested I go to the desk upon arrival. When I arrived they stated that 3rd parties are responsible for sharing check in details, and if I book anywhere other than the Wizz air website that I will always have to check in at the airport on the day. This meant they charged me two additional charges equating to 72 GBP for the service of checking me in and printing my ticket which equated to the cost of the flight! This happened to multiple people before and after me. I have since raised this with the 3rd party and correct authorities and it is indeed malpractice used to cut out comparison sites and extract money from consumers by concealing costs and entrapping them into paying it or missing the flight (pressure tactics).

Not Verified | Just boarded Wizz Air (first ever flight with them) for a flight to Tenerife and what a shambles! It was like playing musical chairs. The crew let everybody and anybody move seats to wherever they wanted. No safety guidance at all. Correct me if I'm wrong but I always thought that you needed to be in your allocated seat for take off and landing. At least 30 people swapped seats/places, delayed the flight slightly whilst they decided where they wanted to sit. Bloody ridiculous. Crew seem nice but have absolutely no control

✅ Trip Verified | Totally acceptable for the price paid. No problems with booking, buying services and checking in online. At the airport check in needed more punctual start (delayed by 30 min). Boarding process was organised ok. Onboard no dislikes. Seat pitch and legroom better than before. Plane in perfect condition. Toilets tidy. Disembarkation well ordered. No problem with overhead bags placement. Bought a bottle of water onboard. Paid with card, no problem. Overall good value for money. Recommended.

Not Verified | I had to pay extra 40 euro at airport for check in. I tried to check in online in advance for free as their site promises that it works, but I couldn't finish my check in because free seats were finished. I wanted to buy a seat for to finish the check in, but even then I couldn't finish the check in because of some technical errors of their site. In reality this is how they work, they block you for finishing the online check in for free for to take more money from you at airport. Many other passengers from that flight had the same problem. I don't recommend Wizz Air, they attract people with cheap prices, but in reality you pay for all kind of fees and unexpected errors they create. It's better to buy from a honest company who tells you straight how much it costs without scamming you and deceived you. Reading other people's reviews I see that Wizz Air is a very unreliable company. Some people have much more terrible experience with them.

Not Verified | Booked through an Agent to go to Iceland, outbound flight only from London. One day after booking they changed the flight by 2 days. Originally, it was Thursday 17:50 and it was changed to Saturday 05:50. Ridiculous change. Considering it was a meant to be a long weekend (Thurs-Mon) this was a totally unacceptable change. I tried to contact them. Their online Agent service was perpetually busy so couldn't get though. I went to call and notice they have allocated call centres per country which charge rather extortionate rates so wasn't willing to call them. Found a local number which I called and I was transferred to an extremely rude, snappy and impatient agent. She informed me that I needed to obtain the email address and phone number of the travel agent in order to proceed with any refund. I provided what information Google had which wasn't satisfactory to them. They suggested I contact them to find this out. Again, absoultey ridiculous considering they changed my flight. I eventually call back after contacting Trip directly, who were unable to provide this information. Again I was transferred to an extremely rude agent who again didn't provide any sort of refund or alternative solution. I hung up frustrated and managed to resolve the issue with my booking agent, who will make the refund request themselves. Extremely budget airline with no operational management skills, with obvious contempt and disregard for the customer. Likely all manner of profits go into the pockets of their investors and shareholders as the overall quality of this business is abysmal.

Not Verified | I couldn't even fly with Wizz Air because I couldn't book the tickets. They started off at £60pp. Having tried 4 times with 3 different booking services, I gave up and booked a train. Lastminute.com tried to book it twice, took payment then said they couldn't and are sending a refund. MyTrip tried to get the payment to go through twice, couldn't. The price was supposed to be £60pp. By the time I gave up, it had gone up to over £90pp. Each time, I got part of the way through booking before being informed that the price had gone up. I'm taking the train instead. It costs a bit more but at least I know I can actually get back from France. Hearing the horror stories of people who actually got their booking to go through, I'm glad it failed.