Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"Not recommend Wizz Air"

(Austria)

Trip Verified | I needed to check in online two different Bookings. I used the WIZZ APP. By one of the bookings, it was ok. By the second booking, I went all through the check in and I had a problem with the Seats Payment. The WIZZ App didn't allow me to start again and pay for the seats. I even received an e-mail about the seats to pay. When I got at the Airport, they said that I didn't do the check in and I needed to pay 40 dollars for each person. I was very upset, because I did the check in in the APP, I just had problem with the Seats and the App could not retrieve my booking. They ask us to do check in online, the App did not work well and I paid the price. I wrote a complain to the WIZZ Air, but they didn't take serious. They said that it was my fault, that I did wrong. Not recommend Wizz Air. If they ask for Check in Online, they need to offer a good App.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBucharest to Vienna
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Brilliant service for a low cost carrier"

(United Kingdom)

Trip Verified | Brilliant service for a low cost carrier. Clean and modern aircraft, good seating, the friendliest and most efficient crew I’ve experienced both from and to Gatwick. Bag drop off at Gatwick on the way out was slow but good on the way back from Funchal. Would definitely chose Wizz again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFunchal to London Gatwick
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the crew were amazing"

(United Kingdom)

Not Verified | I flew with Wizz Air yesterday (19/03/22) and the crew were amazing. I was feeling anxious about flying and the whole crew was so supportive and helped me a lot. They were making sure during the whole flight that I was feeling okay and checking up on me. Thank you all so much!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Luton to Thessaloniki
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"disgusted at how Wizz Air are operating"

(United Kingdom)

Not Verified | I am absolutely disgusted at how Wizz Air are operating and treating customers. Wizz Air have changed our flight 3 times and this final time we cannot make the flight time due to other commitments - but Wizz Air won’t allow us to book another flight without an extortionate fee and if we try to cancel the flight to get a refund they are charging us more than the flights actually cost. How is this reasonable or acceptable. Wizz Air charge your existing customer 1.50 a minute and the wait time is over 15 mins. The live chat bot is pointless and of no help. Wizz Air should be thoroughly ashamed of yourselves and your clear disregard for your customers. I will be raising a complaint and shouting about this from the rooftops.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Rome
Date FlownMarch 2022
Value For Money 12345
no
1/10

"The cabin crew did not nothing to police mask wearing"

(United Kingdom)

Not Verified | Believe the bad reviews. Boarding for the flight took place in a small room. Despite being in the middle of a global pandemic, few passengers and none of the gate staff wore masks. Passengers were advised they would have to put on masks on the plane. Then, at the point at which we should have boarded, the gate agent came back into the room and informed passengers (maskless of course and expelling aerosols over everyone) that the ground crew would not be able to load the plane and that any passengers with checked bags would not get them in Milan. These passengers could decide not to travel or follow up the missing bags later. We then boarded to be held on the ground for 2 hours while they attempted to resolve what transpired to me a wildcat strike by ground staff. The announcements from the cockpit were few and far between and refused to take any responsibility for the situation or suggest any attempts to mitigate it. The cabin crew did not nothing to police mask wearing among the passengers, with people sneezing and coughing all over the cabin while not wearing masks. Indeed, the crew were rather casual in mask wearing themselves, with the purser frequently pulling hers down. We eventually left and arrived two hours late. Upon arrival into Milan, we were all piled into a crowded bus, again with no checking of mask wearing. Admittedly, the crew did offer free water and a small snack to apologize for the delay. But the whole situation was handled really badly. Given the clear lack of respect for our safety I will definitely avoid this airline in future.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Milan
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"avoiding this scam company from now on"

(Portugal)

Not Verified | Had a flight that was cancelled for no apparent reason, and no justification was given. I was refunded, but only partial, when it should have been a full refund. Tried to contact them but all agents are always busy, and over the phone is super expensive, so I am not going to give them a call. Totally avoiding this scam company from now on.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePorto to Vienna
Date FlownMarch 2022
Value For Money 12345
no
1/10

"never use a company like this again"

(United Kingdom)

Trip Verified | As it was for a couple of days I took just hand luggage, no problem leaving Luton but coming back from Venice the booking area insisted it was too large for hand luggage and should go into the hold. Not a nice person so insisted a fee of 32 euros was paid. I have never flown budget airlines and I will never use a company like this again. I never booked this trip so could not believe how bad they are. A Hungarian company, making money by illegal ways.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVenice to Luton
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"crew were friendly and attentive"

(United Kingdom)

Not Verified | Paid £17.99 for a flight to Greece. Saw all of the horrible reviews and expected the worst, but I was pleasantly surprised. The flight departed on time, cabin was clean, crew were friendly and attentive. Seats weren’t the most comfortable, and I think anything more than 3 hours might be quite painful. Crew not pushy with inflight sales like on Ryanair which was nice to see. Would fly again, maybe I got lucky, but nothing wrong with my experience with Wizz.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Athens
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"This company is a disgrace"

(United Kingdom)

Not Verified | I booked a holiday to the Ukraine as part of a package through a tour operator, this included flights with Wizz Air. Four days before we were due to fly out, the tour operator cancelled the holiday due to the current situation and the country not being safe. At the time we were due to fly the UK Government had advised against non-essential travel to the Ukraine and that all UK nationals, including members of the Embassy were advised to return to the UK. I spoke to Wizz Air regarding a refund for my seats and baggage which I paid for directly with them (as I had already checked into my flight), but they ignorantly replied saying it was my choice not to board the flight, so tough, no refund. This is a loss of over £100 to myself due to their total lack of understand of the current situation. There was no remorse for the people suffering in the Ukraine right now, no lack of understanding as to why the tour operator cancelled my holiday, just a straight "no", you cannot have my money back. It is absolutely outrageous that Wizz Air has taken the stance not to provide me with this refund. And clearly shows their utter lack of concern for the current situation which is happening in the Ukraine. This company is a disgrace.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteUK to Ukraine
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"not very strict with the covid mask wearing"

(Greece)

Trip Verified | Very good for low cost airline, the aircraft was spotless and seat pitch was adequate. Seats do not recline and there are no screens to see the flight path. Everything has to be paid for food and beverage. Relaxed for the bags that you are carrying. Staff was friendly but they were not very strict with the covid mask wearing. Flights were on time.
AircraftA321neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Abu Dhabi
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes