Wizz Air

✅ Trip Verified | I booked with Wizz Air 4 tickets from Bergen to Gdansk. In order to travel to Warsaw with (another airline) on the second day, then to travel with Wizz Air from Warsaw to Tenerife in Canary Islands (Spain). When we were in Bergen Airport and just 1 hour before boarding, they announced that the flight will be delayed for 40 minutes and after a while it was delayed again for 2 hours. 1 hour again after the new date, they announced that the flight is canceled without giving any reason. No one from Wizz Air was in the airport to inform us what to do. We went home and tried to contact them. After 45 minutes waiting over the phone, they said that there's no other flights available, and we must send them a claim form to get a refund. I tried with my own to find out another solution, and I found a flight after 8 hours to travel to another city in Poland (Katowice) where I could rent a car to drive 4 hours to Warsaw in order to catch the flight from Warsaw to Tenerife. I called them again to rebook this flight, and they assured that everything is OK. We went to the Bergen Airport again with our kids, and 5 minutes before the new boarding, they told us that the flight is delayed and then is canceled also without giving any reason. I called them again, they couldn't find any other alternative flights. We couldn't of course travel to Warsaw and we missed the flight from Warsaw to Tenerife. I searched again and again and I found another route with another airlines and of course the price was tripled. I sent them a claim and they replied that the cancelation was because of extraordinary circumstances without mentioning what was the circumstances! Thus they can't offer a refund or compensation! I found that a lot of people complaining about similar issues with Wizz Air without getting any refund or compensation! I lost a lot of money, around 2500 euros. Wizz Air left us stranded without any info or help.

✅ Trip Verified | The worst experience I have ever had with an airline. Flights cancelled 1 and a half hours before departure, left me stranded in Slovakia. Next available flight was three days later. Their website only allows a refund in Wizz credits and the process is seemingly deliberate in its attempt to confuse. Avoid at all costs.

✅ Trip Verified | Its amazing to find out on the local news that your plane was struck by lightning, but not from the company itself that chose the most perverted way to notify of a last minute canceled flight via e-mail. No customer service. To speak with a human representative you will have to pay 1+ euro per minute call and wait at least 40 minutes on the line, just to hear that you can submit a complaint via website only, and the website itself is a pure work of art. They made refund and compensation process as difficult as possible + they added very nice tech feature -> automatic page refresh in the middle of submitting the form because you're probably writing too much! 4 phone calls and each employee says something different, team synchronization is not their forte with absolutely no effort to do their minimum work responsibilities.

✅ Trip Verified | Worst airline ever. They fleeced us for 120 Euros. When we tried checking in the night before the website claimed we couldn’t do it without our bags. When we show up there, they said oh you did not check in, that will be an extra 40 Euros per person! They even charged us for our 5 year old. When we said we could not check in earlier as the site didn’t allow us to do so without our bags accounted for they said that’s your problem. We asked to check in online then and there and they said go on and try- they won’t let you as it has to be done 24 hours earlier! What a gamut! What other airline does not allow you to check in online on the spot? It’s not like it’s costing them wages on personnel. Most others even allow 23 kegs per bag but this one only gives you 20. They are robbers and thieves. Please do not fly this cheap Airline with uncomfortable seats and scalping practices.

✅ Trip Verified | Worst experience ever. Flight was canceled after boarding was announced. No help from Wizz Air at airport, we had to find a different flight for a next day ourselves and pay airfare 4 times more than we paid for Wizz Air. There is no customer service, phone lines don’t work from outside EU, online chat references to website which doesn’t work properly. I was not able to file a claim for compensation or for my refund.

✅ Trip Verified | My return flight from Chania to Vienna was booked originally for 7th July 2022, then WizzAir informed me that it was shifted from the 7th to 6th July 2022 without giving me no reason why, and after calling them, and confronting them with the fact, that I paid the hotel until 7th of July, they told me to make that out with the hotel, they are not responsible for that. Furthermore, when I did my booking with the airline, I chose a 20 kg baggage and they changed it to a 10 kg baggage, telling me, it was my mistake and I had to pay for the extra cost and on and on. I had a lot of troubles to get that all sorted out. This airline is the worst I had ever flown with! The customer service is absolutely a horror.

✅ Trip Verified | Terrible service. Flight cancelled, offered the option for a refund either to Wizz credits or to cash. Neither have been given, when I enter all of my details the box to submit claim remains greyed out. No customer service options, as 'All our agents are busy at the moment'. Every minute on their website feels like a scam. Not worth booking with them, the stress involves outweighs the holiday.

✅ Trip Verified | My party and I are very disappointed with Wizz Air. We had just flown into Milan from New York and we were connecting to Cagliari, Sardinia in April 2022. We were sure to have our bags the allotted and accepted sizes. When we went to the Check-in Desk, the woman at the check-in in Milan said that we needed to purchase our boarding passes. She further stated that two of our bags were not compliant when indeed there were others identical that went through without being charged an extra hundred dollars. The folks traveling with us are 80 years old, one with a cane, and this woman showed no compassion. Because my phone was in airplane mode on the flight right before this, I was unable to check in within 3 hours prior to this flight. I had my tickets and barcode on my phone. She gave us two little pieces of paper and we had to go to this kiosk and wait 15 minutes in line to purchase two more boarding passes. We had purchased these tickets through e-Dreams where each time I purchased a ticket, the price went up. I paid an extra $125 for two more boarding passes. I was about to pay for my personal ticket but then I thought, I am going to go straight to the line and not go through that woman because I have my ticket. That worked for me, but the elderly couple were extremely distraught and upset over this experience. I ended up ordering two new tickets for them for the return trip. I double-ordered because I did not want to get saddled with another boarding pass fee. I did not use e-Dreams either this time and that helped. I contacted Customer Support a I do not like to write negative reviews, but they kept giving me the run-around. Incidentally, we got through with our bags on the return trip as we refused to go to the check-in desk and our bags were fine sidewise. The only thing going for this airline are the pretty flight attendants. Avoid this airline at all costs.

✅ Trip Verified | Milan to Prague. Due to an error on the website when logging in, we were unable to check in for our flight online. All screenshots of this error were provided, the carrier also saw several of our attempts to register, but refuses to compensate for my loss due to the fault of the company. Also, SMS and email with an invitation to check-in were not sent for this flight. I would like to believe that this is a mistake, and not a humiliating way to make more money, and registration at the counter costs about 40 euros per person, which is more than the price of a ticket. (Also the flight was delayed for about 2 hours).

✅ Trip Verified | The worst experience ever flying through Europe. They are cheap when you book but then they charge you even for the ticket. And when you want to check in or to pay online for something extra, the system won’t let you process the payment. Then you have to pay the big money at the counter. Totally disappointed!