Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
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1/10

"be lucky if you get on that plane"

(Israel)

Trip Verified | I was traveling with my family from Larnaca to Tel Aviv and I had 2 children and a baby. It took sometime for security check but we were not that late. They called us to the gate and in 30 seconds we were there. We waited there till they took care of another family. When I get to the man at the counter he said you will be lucky if you get on that plane. I said what are you serious I can see the plane from the window and the family that were standing in line before us just got on the plane so I said don’t do this to me I am with a baby. He started talking to his colleague in Greek but I could understand that he said I will not let him on that plane because he thinks I did not talk to him properly. Anyway he took us back to the airport and said now you have to find another plane and left me at the airport helpless with 2 children and a baby and all this because I did not beg him to let me on the plane and because I said he is the plain with the stairs it did not take off yet and I said here are people waiting like me and they got on the plane.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLarnaca to Tel Aviv
Date FlownJuly 2022
Ground Service 12345
Value For Money 12345
no
1/10

"I’m utterly shocked"

(United Kingdom)

Trip Verified | The flight was due to take off at 16:20, everything was loaded and ready to go before a security team had to come on board to remove a rowdy customer which delayed the departure till 16:50. We were in Dubrovnik airspace when the captain informed us that the weather conditions were bad and we circled the airport for 45 minutes before being diverted to Zagreb. We were informed by the captain that there would be a coach to take us to Dubrovnik airport which is a 600km drive (between 6-9hours!) Once we finally disembarked at Dubrovnik at around 10:30pm we were met by nobody, there wasn’t a representative from Wizz Air or anyone else, we were left for 75 minutes not knowing where to go or what to do. At 11:45pm a bunch of coaches arrived at which point mayhem ensued! People scrabbling it get on, and we could only hope that it was for Dubrovnik as the driver spoke no English. We arrived in Dubrovnik at 10:15am, over 14 hours later than it was due to arrive. What should have been a 2:45 minute flight turned into a nearly 18 hours of hell. 10th July 2022 flight number W95174. We were informed in good time that our outbound flight from the original departure time of 20:50 to 21:50. But it was then delayed further to 22:34 and again to 23:29 and yet again to 00:39! And then after an hour of waiting we were informed that the flight had been cancelled and to come forward for 4 euro voucher. Yes 4 euros for waiting 4 hours, one euro per hour! Sometime later we told there would be a coach to take us to a hotel. The message from Wizz Air was to rebook or get a refund as the next flight out wasn’t till Wednesday the 13th of July. I ended up having to book a ticket to Amsterdam and then on to Gatwick and finally a train back to Luton Airport. Which added 13 hours to the trip. I’m utterly shocked by the way myself and fellow passengers were treated, it’s an utter disgrace, and I will personally never fly with Wizz Air again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Dubrovnik
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Wizz Air left us stranded without any info or help"

(Norway)

Trip Verified | I booked with Wizz Air 4 tickets from Bergen to Gdansk. In order to travel to Warsaw with (another airline) on the second day, then to travel with Wizz Air from Warsaw to Tenerife in Canary Islands (Spain). When we were in Bergen Airport and just 1 hour before boarding, they announced that the flight will be delayed for 40 minutes and after a while it was delayed again for 2 hours. 1 hour again after the new date, they announced that the flight is canceled without giving any reason. No one from Wizz Air was in the airport to inform us what to do. We went home and tried to contact them. After 45 minutes waiting over the phone, they said that there's no other flights available, and we must send them a claim form to get a refund. I tried with my own to find out another solution, and I found a flight after 8 hours to travel to another city in Poland (Katowice) where I could rent a car to drive 4 hours to Warsaw in order to catch the flight from Warsaw to Tenerife. I called them again to rebook this flight, and they assured that everything is OK. We went to the Bergen Airport again with our kids, and 5 minutes before the new boarding, they told us that the flight is delayed and then is canceled also without giving any reason. I called them again, they couldn't find any other alternative flights. We couldn't of course travel to Warsaw and we missed the flight from Warsaw to Tenerife. I searched again and again and I found another route with another airlines and of course the price was tripled. I sent them a claim and they replied that the cancelation was because of extraordinary circumstances without mentioning what was the circumstances! Thus they can't offer a refund or compensation! I found that a lot of people complaining about similar issues with Wizz Air without getting any refund or compensation! I lost a lot of money, around 2500 euros. Wizz Air left us stranded without any info or help.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBergen to Gdansk
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"left me stranded in Slovakia"

(United Kingdom)

Trip Verified | The worst experience I have ever had with an airline. Flights cancelled 1 and a half hours before departure, left me stranded in Slovakia. Next available flight was three days later. Their website only allows a refund in Wizz credits and the process is seemingly deliberate in its attempt to confuse. Avoid at all costs.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBratislava to London
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"No customer service"

(Israel)

Trip Verified | Its amazing to find out on the local news that your plane was struck by lightning, but not from the company itself that chose the most perverted way to notify of a last minute canceled flight via e-mail. No customer service. To speak with a human representative you will have to pay 1+ euro per minute call and wait at least 40 minutes on the line, just to hear that you can submit a complaint via website only, and the website itself is a pure work of art. They made refund and compensation process as difficult as possible + they added very nice tech feature -> automatic page refresh in the middle of submitting the form because you're probably writing too much! 4 phone calls and each employee says something different, team synchronization is not their forte with absolutely no effort to do their minimum work responsibilities.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Tel Aviv
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(United States)

Trip Verified | Worst airline ever. They fleeced us for 120 Euros. When we tried checking in the night before the website claimed we couldn’t do it without our bags. When we show up there, they said oh you did not check in, that will be an extra 40 Euros per person! They even charged us for our 5 year old. When we said we could not check in earlier as the site didn’t allow us to do so without our bags accounted for they said that’s your problem. We asked to check in online then and there and they said go on and try- they won’t let you as it has to be done 24 hours earlier! What a gamut! What other airline does not allow you to check in online on the spot? It’s not like it’s costing them wages on personnel. Most others even allow 23 kegs per bag but this one only gives you 20. They are robbers and thieves. Please do not fly this cheap Airline with uncomfortable seats and scalping practices.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBucharest to Abu Dhabi
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(United States)

Trip Verified | Worst experience ever. Flight was canceled after boarding was announced. No help from Wizz Air at airport, we had to find a different flight for a next day ourselves and pay airfare 4 times more than we paid for Wizz Air. There is no customer service, phone lines don’t work from outside EU, online chat references to website which doesn’t work properly. I was not able to file a claim for compensation or for my refund.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVenice to Gatwick
Date FlownJuly 2022
Ground Service 12345
Value For Money 12345
no
1/10

"the worst I had ever flown with"

(Austria)

Trip Verified | My return flight from Chania to Vienna was booked originally for 7th July 2022, then WizzAir informed me that it was shifted from the 7th to 6th July 2022 without giving me no reason why, and after calling them, and confronting them with the fact, that I paid the hotel until 7th of July, they told me to make that out with the hotel, they are not responsible for that. Furthermore, when I did my booking with the airline, I chose a 20 kg baggage and they changed it to a 10 kg baggage, telling me, it was my mistake and I had to pay for the extra cost and on and on. I had a lot of troubles to get that all sorted out. This airline is the worst I had ever flown with! The customer service is absolutely a horror.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChania to Vienna
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Not worth booking with them"

(United Kingdom)

Trip Verified | Terrible service. Flight cancelled, offered the option for a refund either to Wizz credits or to cash. Neither have been given, when I enter all of my details the box to submit claim remains greyed out. No customer service options, as 'All our agents are busy at the moment'. Every minute on their website feels like a scam. Not worth booking with them, the stress involves outweighs the holiday.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMykonos to London
Date FlownJuly 2022
Value For Money 12345
no
1/10

"Avoid this airline at all costs"

(United States)

Trip Verified | My party and I are very disappointed with Wizz Air. We had just flown into Milan from New York and we were connecting to Cagliari, Sardinia in April 2022. We were sure to have our bags the allotted and accepted sizes. When we went to the Check-in Desk, the woman at the check-in in Milan said that we needed to purchase our boarding passes. She further stated that two of our bags were not compliant when indeed there were others identical that went through without being charged an extra hundred dollars. The folks traveling with us are 80 years old, one with a cane, and this woman showed no compassion. Because my phone was in airplane mode on the flight right before this, I was unable to check in within 3 hours prior to this flight. I had my tickets and barcode on my phone. She gave us two little pieces of paper and we had to go to this kiosk and wait 15 minutes in line to purchase two more boarding passes. We had purchased these tickets through e-Dreams where each time I purchased a ticket, the price went up. I paid an extra $125 for two more boarding passes. I was about to pay for my personal ticket but then I thought, I am going to go straight to the line and not go through that woman because I have my ticket. That worked for me, but the elderly couple were extremely distraught and upset over this experience. I ended up ordering two new tickets for them for the return trip. I double-ordered because I did not want to get saddled with another boarding pass fee. I did not use e-Dreams either this time and that helped. I contacted Customer Support a I do not like to write negative reviews, but they kept giving me the run-around. Incidentally, we got through with our bags on the return trip as we refused to go to the check-in desk and our bags were fine sidewise. The only thing going for this airline are the pretty flight attendants. Avoid this airline at all costs.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMilan to Cagliari
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no