Wizz Air

Not Verified | An awful experience. The plane was 2 hours late on the way out and almost the same delay on the return. The staff were rude and uninterested in passenger's concerns arising from what became a very late evening return, at a time when public transport options were very limited.

Not Verified | After being checked and going trough the passport control we were told that our flight was canceled. We ended up rebooking the new flight by paying additional $200 to be able to have five days that we planned. On our way back waited 5 hrs because of the delay, and rest of the experience I would never wished anyone to go through. This was my first and my last touch with this airline.

Not Verified | Absolutely awful customer service. They are always with issues, make you stand in queue to 'check documents' which is basically garbage customer service and cant be bothered to open said check in desks till 2 hours before departure. The curt and dismissive attitude makes everything 10times worse. Do yourself a favour and choose a carrier that cares, which is definitely not Wizz Air.

✅ Trip Verified | We had the worst travel experience ever, it was my first flight with my wife and we got stuck inside the plane for 4 hours waiting to resolve an issue with infants being allowed to enter the plane while they are not. It was a disaster. This would be my last booking with wizz air. In addition, my bag was damaged.

✅ Trip Verified | Flight W65520, scheduled for July 17 at 10:30 pm, was consecutively postponed, until at 3 am on July 18 it was canceled and rescheduled to 3 pm on that day. There was no support from the airline with hotels, transfers and food. I had a connecting flight on the 18th at 6:40 am to Brindisi, which I missed and Wizz Air did not take any responsibility. How is it possible for such a company to fly within the EU? I will never waste my money on this airline again. They lost a customer forever.

✅ Trip Verified | My flight was delayed by 3 hours, not due to Wizz Air, but it did make the whole flight a little stressful. I found the seats to be rather stiff and uncomfortable, but the tickets were cheap. The plane was quiet and pleasant, clean and new looking. Found the staff to be helpful and communicative, the pilot kept us very informed on when we would be flying and what the hold up was

✅ Trip Verified | Group booking 20 seats. Flight on August 10 Paris Larnaca canceled on July 8 without proposal to relocate except to fend for yourself. The only possibility of reimbursement is in "Wizz Air credits" ie. a voucher. To be reimbursed, you must call a paying phone number, waiting hours, operators trained to drag out to make passengers pay, cutting off communications when finalizing the refund. 3 weeks later, new calls under the same conditions, where I am told that without know why, the reimbursements have not gone away and that it is impossible to have the information.

✅ Trip Verified | I had an awful experience with Wizz Air, actually, multiple experiences. Our first flight from BEG to Malmo was cancelled in 2020 due to COVID-19. We got Wizz credit to be used in the next two years. We tried to use the credit in Feb 2022 and they cancelled our flight from Frankfurt Hahn to Belgrade. Next, I wanted to fly from Frankfurt Hahn to Belgrade on 1 July 2022, they cancelled this one as well, only a few hours before the flight when I had already driven 130 km from Luxembourg, left my car key in the safe on the parking which I haven't retrieved 3 weeks later! I am completely discouraged to ever fly with this company. It cost me time, fuel, accommodation, numerous emails, complaints, I never ever want to see their email in my inbox. In addition, they don't want to return our money which is now in Wizz credit saying that we opted for credit two years ago! Yes, but they are not giving us a chance to use it. I had 44.950 rsd which is around 380 eur, now, 2 years later, without even flying anywhere, we are left with 24.000 rsd (around 200 eur), plus fuel, accommodation and other expenses. No, I don't want such service! I am done with them.

✅ Trip Verified | Deplorable. Absolutely would not recommend, we took a flight from Milan to Santorini. As our flight to reach Milan was slightly delayed we arrived at the check in counter for wizz slightly over an hour before the flight, staff at check-in counter said we had to pay 40€ to check in as their check-in was apparently supposed to be online and online check-in was ‘closed’. What kind of airline charges for something as basic checking in? Moreover before boarding they conducted arbitrary ‘checks’ on passengers baggages and was made to pay 30€/person under the pretext that our bags do not fit under the seat, worst part is the atrocious attitude of the staff. Disgusting service, will never fly this airline again. Altogether these additional charges cost as much or more than the flight itself.

Not Verified | Absolutely atrocious customer service, please do not fall for their cheaper fair as they will be robbing you of your money and cancelling your flight last minute without any reimbursement. Customer service costs money/minute, yet the agents keep you on hold for 40 minutes then hang up. I booked a ticket for 5 family members as they were visiting me from Canada and I wanted to take them to Rome, was all excited to show them Europe, yet Wizz air ruined it by cancelling the departing flight from Rome, leaving us in shambles as they would only refund the departing flight, yet by this point all other flight options were 3-4 times the price and we needed 5 tickets. Called them several times, only to be put on hold and then hung up on, despite being charged for the calls per minute. These were 30-40 minute calls. Basically got zero help from them and wasted my money on the flights and hotels in the next city as the times no longer matched. Definitely never using this airline again and will not be recommending it to others. Please avoid at all costs. Pay more and save yourself the hassle.