Wizz Air

✅ Trip Verified | We planned our summer vacation using Wizz Air. We purchased our return tickets from Rome to Budapest for 19 July and from Budapest to Baku for 20 July. We had one whole day so that there is no rush and so that kids don’t suffer much from long flight. The flight from Rome to Budapest on 19 July was delayed a few times during the day and finally when we reached the check in we got notified that the flight for that day got cancelled. After a long waiting time at the airport with two hungry kids it was very stressful to receive this message. Even though we called Wizz Air and told them that we had Baku flight the next day and we wouldn’t be able to catch that flight, they didn’t help us and said that it was not their problem. It was quite rude and unpleasant and we were in despair, as there was no ticket available to the next flight from Budapest to Baku either. We had to purchase very expensive tickets from another airlines to travel back home. This was the worst experience we ever had.

✅ Trip Verified | The worst airline, they charge you 18€ per basic seat. They try to work you around to get a checked in baggage concealing the cabinet option. Recent experience: - an insurance by my name didn't result to the insurer, although I bought it in full embedded with the ticket. I had a flex ticket and wanted to change a flight due to instability in the area. I went to the see the available flights and noticed I would have had to pay another sum that would have amounted for one third of the original ticket. So I went to have my money refunded to my Wizz air account and found that no booking was on my dashboard.

Not Verified | Awful experience! Cancelling the flight 4h before the flight. No replacement of same day flight and not covering you any additional expenses. Avoid this company on any cost!

✅ Trip Verified | We never actually flew because Wizz Air cancelled our flight a couple of hours before. This route had been cancelled around 30% of the time and rest landed late. Trying to rebook or get a refund online is impossible and doesn't work despite them keeping on directing you to do that. Contacting Wizz Air is also impossible and made extremely difficult, they encourage you to call their premium rate number but don't make clear you can call their "special assistance" number for free when delays or cancellation are involved. You then have to wait hours to finally speak to someone. They offered us a flight a week later which would have meant missing most of our holiday - we stupidly accepted as we were put on the spot. We tried calling back to get a refund when we realised our mistake but they wouldn't allow us to get a refund. We are due compensation under EU law regardless for the delay, but they don't care about the law and get away with it because civil aviation authorities don't do anything despite them breaching the law all the time. They also refused to tell us the reason for the delay. You think you will save money but you will ultimately be out of pocket with this airline, not to mention the stress and destruction of your holiday. One of the worst airlines in Europe that treat customers with absolute contempt - avoid.

Not Verified | They cancelled our flight back to London from Faro and only informed us less than 4 hours before. It's been nearly two months and I am yet to receive the refund for the new flights we had to buy from another airline very last minute at an extremely high cost. Customer service is useless. May as well talk to a tree and you'll get a better response. This is actually just ridiculous.

✅ Trip Verified | Sofia to Larnaca. I am surprised by the barrage of negative reviews. My flight today was virtually flawless, from check-in all the way through arrival. Departure was more or less on time. The announcements were helpful and cheerful. The crew were tall strong males (surely a bonus in an emergency), bilingual, calm and polite. The snacks I bought onboard tasted great. We landed on time and my luggage came out within minutes. Well done Wizz Air; I won't hesitate to fly with you again in the near future.

✅ Trip Verified | We didn’t even get on the plane! Customer service was horrendous and basically no one cared that we had just had our flight cancelled after telling us there was a slight delay — just announced the cancelled flight and waved us goodbye. Waited ages to speak to someone who just kept repeating that we all had to sort out the problem online and they couldn’t do anything to help and we had to sort it all out for ourselves online — fobbing everyone off! They offered to put us up in a hotel but only one 30 miles in Reigate apparently — definitely a ploy to put people off of taking them up on the offer? Why not the airport hotels? Fully booked - too expensive more like. Absolutely gutted as it would have been our first trip abroad with our children who are now 3 and 5 and were very much looking forward to having their first holiday which has been cancelled 3 years in a row due to the pandemic — we can’t even rebook flights as all sold out, and other airlines are triple the price at this late notice and have now lost out on our accommodation in Tenerife. An absolute disgusting joke of an airline.

Not Verified | Absolutely horrendous experience. Waited for 90 minutes at check in with my autistic son. When I asked if we could pass the line I was told no you’ll need to wait or take him for a walk and come back when it’s quieter. I was later told by passenger services that he should have been allowed through. Flight was also delayed and no one told us while the entire flight sat at the gate waiting to bored. Will never use again.

✅ Trip Verified | Booked two tickets for me and for my wife through Wizz website to go to Budapest, then my wife decided to take our little daughter with us. She is 10 years old I tried to book for her in the website but I couldn't because there is no option to make a reservation for a child in their website so I booked for her as an adult ticket. Things went smoothly in Dubai airport in Wizz check-in counter. But in the way back in Budapest airport, there is one lady in the check-in counter wanted thing to be difficult for us. She said that your daughter ticket was booked as an adult ticket and I can't see her name in the system and you need to book another ticket for her and the Hungarian custom are very strict about this. I told her there was no issues in Dubai airport and they said it's ok they just adjust her date of birth with nothing more. Then she asked about her vaccination report I told her I'm going home and they don't request vaccination report or even PCR test. She was looking for anything just to make it more difficult for us. After that she told me to wait few minutes for the Hungarian airline reply. Few minutes she left her desk so I went to other guy working in special assistance desk I gave him the passport and the booking number. He wrote the details of ticket and he pointed to the service desk behind me and told me to go there. I went there within One minute the lady gave me back my documents. And she told me everything is fine you can go and take your boarding card. I couldn't believe how easy and fast was that. I'm not thinking to go with this airline anymore.

✅ Trip Verified | Like everyone, we looked for a cheap ticket and booked Wizz Air without knowing the airline. When we tried to check-in online, the system said that the seat selection is not possible at this time. Without it, you cannot proceed. So we were not able to check in online (despite trying several times). At the airport, you won’t have to pay the 13€ they advertise online, but rather a whooping 40€ per person. The fun part is, that they have no personnel at the airport and the numbers that the airport staff has, do not work either. So you can pay the fee or call the call center for just 2-3€ per minute. It’s a planned scam. So don’t do the same mistake we did and book with reliable airlines.