Wizz Air

✅ Trip Verified | This is the worst airline ever. They cancelled the flight and informed us during check in, they don't have a solution, many of their flights got cancelled, their customer service seem to not like it that you called to complain even. They are not reliable and a joke, I filed for a full refund and don't even know if I will get it or not, they said they will send a confirmation email and didn’t. I drove from Dubai to Abu Dhabi to fly with them and this is how it ended, imagine if u have children or seniors with you.

✅ Trip Verified | Cancelled my flight one hour before flight, and no response in email either on phone. Terrible customer service, and no refund. Never will fly again with this company.

✅ Trip Verified | The staff at the Belgrade airport is incredibly helpful and kind. Three young men went above and beyond to help me find my lost luggage before it was time for me to board my wizz air flight. Another airline lost my luggage and these guys did so much research and called many different departments and walked across the airport through construction and hot weather to help me resolve this incredibly stressful situation. I am forever grateful.

Not Verified | One has never trusted these low cost carriers and now I know why. Flights - hotels - transfers all booked months in advance. 12 hours prior to departure an email saying flight cancelled - no reason - advised of their wonderful options of 20 % extra bonus to cancel and refly with them or a never ending refund. Attempted their call centre to wait on hold for 35 minutes to get an answer of “ye” .. calmly opened open the conversation with “our flight was cancelled“ to a reply of “oh well call other number” and hung up. You’ve successfully ruined a trip - cost us hotels - non refundable and hours of chasing for options which would result in 1000 euro plus in costs - which at last minute prices are not worth it Is it worth the stress and upset to chase and get a reply of decency? Not a hope - you are the ones who have been treated like rubbish and they know i . Stay clear - a filthy operating airline and to be avoided.

✅ Trip Verified | We flew with Wizz Air today, I had my daughter and disabled elderly father with me who has Alzheimer’s and uses a wheelchair as can only walk a few steps. From booking to landing I had regular updates through the App, the cabin crew were extremely helpful and kind, especially with my father when he became a bit worried and near by lady who was very scared of flying, they made what were very difficult circumstances for me pleasant. Yes they are low budget eg no film, radio, meal however they are a very cost effective airline, I will definitely fly with them again and recommend them highly based on my experience.

Not Verified | I don't usually leave reviews, however I think it may help other passengers predict and plan their own trips, and it would have been helpful had I been better prepared. We chose to fly with Wizz Air primarily because of the flight times that suited our schedule. Checking in was fine, there were hidden costs that can be expected from budget airlines. I downloaded the App which was not helpful as I had to constantly find the email with my code to access any part of the app. Finding the email was also a challenge as Wizz Air had sent me tons of promotional junk emails. Anyway, all that aside, we were on our merry way. On both flights the luggage check in queue was enormous. We arrived 3 hours before our flight which was not international and were almost late because of the queue. We only queued to tag our pram as we were travelling light, but there was no one to ask and it was not clear on the site. Both flights there was only one staff member for premium and one staff member for economy so either way the queue was ridiculous. Fine, we thought we had the time as Wizz Air (on both trips) had texted to say the flight was delayed. However none of the airport gate signs indicated the flight was delayed so after rushing through, skipping any sort of food with a baby we made it to the gate to leave. The airport sign actually said 'gate closing' but when we arrived there was just a lot of people sitting on the floor wondering what was going on. Eventually after about an hour an announcement that the cabin crew were in the airport was made, but no indication of how long was given. On our outbound flight we waited for an hour and half and ransacked the vending machine to feed our family and on the return flight we must have waited over 2 hours, again in a waiting area with very little seating, I had to stand for almost 2 hours with a 2 year old whilst being almost 7 months pregnant. Not fun. The plane itself was fine. The flight attendants were curt and not friendly. One even threw my receipt down on me whilst serving someone else. Anyway. just a heads up to anyone using the airline.

Not Verified | Never Again! We tried to check in on 3 devices and the app was not working at all. When we arrived at the airport, they charged us €70 to"check in for our flight (it was our honeymoon and our ticket were €600). There was no Wizz staff at all at the airport. I called and wrote Wizz Air many times and escalated it to the EU authorities. Long story short, Wizz refused to refund the €70 for the check in due to their faulty app, and their mails were filled with accusations (that we were lying), offensive insults (implying we were too stupid to use the app), and total lack of understanding or interest at all. I will never fly with Wizz again. I don't mind if a company makes a mistake, but it's how they deal with the mistake that separates the good service providers from the bad.

✅ Trip Verified | Tirana to Abu Dhabi. My flight was cancelled 3 times. Wizz Air call center and live chat do not work and they don't respond. 1- I was supposed to go to Tirana from Abu Dhabi at 12 August but the flight got cancelled while I was on the airport. 2- After that I rebooked for 17 August but that flight also got cancelled while I was INSIDE THE AIRPLANE! 3- Today is 19 August, I received multiple emails that the flight is cancelled (I can not even rebook because on the mobile app it does not say cancelled). I again went to the airport for the THIRD time and they confirmed that for the THIRD time this flight is cancelled. The next flight is on 22 August and after 3 hours of trying to reach the company, the call center told me its unsure if this flight will depart or will be cancelled for the forth time.

✅ Trip Verified | Booked with Wizz Air as earliest flight out to Malaga on Friday 19th August 2022 at 06:05 only to receive a text message at 01:01 delayed 1 hour 40 minutes to 07:45, then at airport informed by Gatwick Staff of another delay at 08:45 as no Cabin Manager due to tube strike ( a lame excuse). Then another announcement further delayed to 09:00. Unacceptable!

✅ Trip Verified | We boarded on time, the service was good, it has no competition in terms of value, I recommend it.