WestJet Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1051 reviews
3/10
3 star Skytrax Rating
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1/10

"I would not fly on WestJet if I could fly for free!"

(Canada)

Not Verified | WestJet has lost it's way. They are so far out - that they're on their way back. The staff were very terse and rude. The flight was late - both ways. We waited for WestJet screwup's for a total of 4.5 hours: longer that the entire flight took one way. The seats were filthy and crammed together. I would not fly on WestJet if I could fly for free! Yes, it's now that bad.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Nassau via Oakville
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"going downhill fast"

(Canada)

Trip Verified | April 28, 2022. WJ #2247 Puerto Vallarta to Calgary, Alberta Fight time 4.5 hrs. (On time) Baggage from aircraft to baggage carousel took 1.75 hrs. Shame on you Westjet, this is not the first time. Used to be a good airline, but going downhill fast. Get your act together, or will be looking elsewhere.
AircraftBoeing 737 Max
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePuerto Vallarta to Calgary
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not consider WestJet for future trips"

(Canada)

Trip Verified | We decided to upgrade our seat for our return trip on WestJet to Premium and paid an additional $334.00 USD. When we checked in it charged us an additional $60 USD for baggage. We are not impressed as there really wasn't much difference but a little extra leg room. The seats were still as uncomfortable as economy. It was an evening over night flight so we didn't get a meal just water and snack. The service was minimal as the steward basically stayed in the front. Not happy and would not consider WestJet for future trips and definitely do not recommend to family or friends.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteHawaii to Winnipeg
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst customer service ever"

(Canada)

Not Verified | WestJet has the worst customer service ever. They delayed our flight from Orlando. And made us miss our connection flight from Toronto to Calgary. We had to stay 24 hours in Toronto before we can get another flight. You would figure they would get you on the next flight but nope. They say it’s not WestJet fault so we had to pay for hotel and food. Our luggage went to Calgary without us. Absolutely no help from WestJet
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Calgary via Toronto
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"extra legroom seats really worth it"

(Canada)

Trip Verified | First time on Westjet 787. A marked improvement on the 767. Food is served, good entertainment options, comfortable seats, mood lighting. Took option for extra legroom seats, around row 9 to 14 and really worth it. Westjet is comparable with cross Atlantic competitors. Do not view them as a low cost alternative.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to London
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"WestJet used to be my first choice"

(Canada)

Trip Verified | Flight was canceled and was put onto the next outgoing flight which was 12 hours later than the original. I received no accommodation, no meal ticket, nothing to help me while I waited for my new flight. The customer assistance desk made me leave the waiting area because she told me my bags were in arrivals, which was incorrect. So I couldn't even get a meal because I wasn't allowed back past security till the next morning. This was not a vacation but a work related trip and WestJet used to be my first choice to fly but now I will only take them if no other company services the area I'm flying into.
AircraftBoeing 747-400
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteEdmonton to Calgary via Brandon
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will you honour your companion vouchers"

(Canada)

Not Verified | This was the flight that never happened-was cancelled due to a blizzard warning. We were able to book the companion voucher then the airline cancelled the flights. When rebooking we had no option to use the companion vouchers (no button present) and so will likely lose them. In calling (1.5 hrs at least-2 calls), we got the same spiel (like it was a script). 3 different agents told us 3 different things. The last agent hung up on us when we asked for a supervisor. We were polite but never got any guidance other than "cancel and rebook" your flights (or read the policy)-shame on you Westjet. So Westjet - will you honour your companion vouchers without a grand run around? Planning to book our Europe flights through Air Canada now.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWinnipeg to Abbotsford via Calgary
Date FlownApril 2022
Value For Money 12345
no
3/10

"What a way to end a good trip"

(Canada)

Trip Verified | We purchased direct flights from Kelowna to Cabo and back. About three weeks before our trip we were informed that return was now one stop over in Vancouver. We live about 70 minutes from Kelowna airport. Now instead of arriving home about 7.00 pm it would be closer to midnight. We are in our mid seventies, So we arrived in Vancouver a little late, we asked the Stewardess where to catch the connecting flight. She said just go straight ahead and read signs. We only hand a little over an hour until we took off. We walked from one end of the airport to the other, at least a mile. Good thing the adjoining plane was 45 minutes late. No concern or even a warning of how long the walk was. What a joke. We got home at 1.20 in the morning. What a way to end a good trip. We don't plan on using WestJet Vacations anymore unless there's no other choice. Their all-inclusive vacations to Mexico are very poorly explained. Good luck talking to anybody. Seems there idea of all inclusive is way different then when you get there. Don't think it's all inclusive because in our experiences it's not! You will have the lowest package available. Do your research or be disappointed. Several of our friends only use Air Canada and refuse to use WestJet. We were sad to see this company fall apart as we have travelled for many year's on WestJet.
AircraftBoeing 737 Max
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteCabo San Lucas to Vancouver via Kelowna
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"their quality has diminished terribly"

(Canada)

Trip Verified | What a horrible company. Westjet used to be the best airline in Canada but their quality has diminished terribly. In Christmas I flew out to Vancouver island to spend the holidays with family. Flying out wasn’t terrible other than 2 hour delays on both my flights to get out there. I didn’t really care. Coming home was a different story. My first flight got cancelled due to “weather” which wasn’t true, they were short staffed, an agent admitted this to me. They rescheduled me to a flight 3 days later. When I went online I found that there were available flights then next day. I spent 5 hours on hold to get that changed. The flight I booked the next day got delayed, but in their infinite wisdom they chose to kick me off the flight because that meant I wouldn’t catch my connection. They didn’t ask me cause if they did they’d know that I still would have taken that flight because then I could have rented a car and drove the rest of the way, instead they rebooked me another 3 days later even though there were available flights the next day again. This time rather than sit on hold for half a day I cancelled my flight and rebooked on the next flight. Again huge delays on my flights but finally got home. Westjet owes compensation, they can lie and say weather to get out of that, but they can’t kick me off a flight without asking. Yet they refuse to pay. They send one response a month so it’s next to impossible to get anywhere with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNanaimo to Brandon via Calgary
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never fly with WestJet again"

(Canada)

Not Verified | I feel lied to and cheated by what is supposed to be one of the best companies to fly with. Our flight was delayed at the airport on landing in Calgary, and everyone missed their connection flights. The airline offered taxi, meal, and hotel vouchers to all passengers on board, however they ended up running out. Those of us who did not get any vouchers were told by WestJet employees that our expenses would be reimbursed if we sent in our receipts, which I did right away, only to be told months later that the delay was out of WestJets control and they won’t be reimbursing me. After explaining the situation, and sending my receipts in again, I received the same copy and paste auto message from a service rep. This is unbelievable! And no one can explain to me why some people got to have these expenses covered and not others. I will never fly with WestJet again if I can avoid it, knowing that if something like this happens, like delays and such, they don’t care at all. I cannot believe that this is how a company’s customer service operates.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Regina via Calgary
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no