WestJet Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 302 reviews
5/10
3 star Skytrax Rating
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9/10

WestJet Airlines customer review

(Canada)

Prince George via Vancouver to Calgary over-nighted with family then back to airport in morning (10 people). On to Varadero Cuba I was not too happy when I discovered that we were split up on the plane. It was better coming home as we were all together after speaking with the Westjet agent at our resort. Flight back to Prince George was great. In Calgary the agent told everyone that the televisions may not work and suggested that we buy magazines to read. The movies were great both going and coming from Cuba.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

WestJet Airlines customer review

(Canada)

Flew from Vancouver to Maui and found out that it was a 6 hour trip with no entertainment unless you rented a tablet from them to watch a movie. Total money grab and really put the flavour that you're riding a cheap airline. It was the same on the way back. We didn't notice anything different than any of our other flights that would have indicated there was not going to be any entertainment offered. I could tell from the reaction staff were friendly and they couldn't do anything about it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
10/10

WestJet Airlines customer review

(Dominican Republic)

I am very limited as to who I can fly back to Canada with from Punta Cana. I have flown 4 times now on WestJet. Each flight was on time and the service and comfort on-board met the expectations. One must remember you are not paying for 1st class seats. That being said I found for my 5'9" 190lb body that the seating was more than adequate. Traveling with an infant can be a challenge and the staff at the check in as well as on the plane did what they could to be of assistance. Food quality was better than I expected and for once I have found an airline that serves cold beer. The onboard TV only works half of the way. I am planning another trip home and even if there were more options for me I would choose WestJet.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

WestJet Airlines customer review

(Canada)

Let me start by saying that I have flown WestJet for many years and it has always been my first choice in airline when planning our next vacation. This past experience was by far the worst I have ever had. We left Edmonton late due to "mechanical" delays but they ensured us we would catch our connection in Vancouver. We landed in Vancouver to find out our connecting flight just pushed away from the gate (but still on the ground). They rerouted us to Toronto. We couldn't land in Toronto due to weather so we flew to Ottawa. They wouldn't let us pull up to the gate so the entire plane sat for 2 hours. We were not offered water or any form of refreshment. We then flew back to Toronto and again just missed our connection... but the connecting plane was still on the ground. We were offered a hotel and told to pick up our luggage. We waited 2 hours for the customer service people to find our luggage... which was in Vancouver. The flight the next morning was 30 minutes late and I have never had such rude crew staff. They were more interested in complaining to each other loudly than serve beverages. We waited 90 minutes for a glass of water. There was also no inflight entertainment on this flight. When we landed in Cancun they said they would bring our bags to us... we had to continue to call them over the next 36 hours until our luggage finally arrived to us. The flight home was better in general... expect it was 3 hours delayed because of required crew rest. One of them yelled at me which I found very rude and uncalled for. I have been a loyal customer of westjet for years... this was a terrible experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

WestJet Airlines customer review

(Canada)

PHX-YWG. Everyone boarded nice and early we pushed back on-time but still managed to depart 40 minutes late. Not Westjet's fault as there was lots of traffic on the ground at PHX but still frustrating nonetheless. Once in the air the flight attendants immediately came around with a water run which was nice. Also the live TV no longer works in the states which is disappointing and would rather watch that then movies. Ended up landing in YWG about an hour late. Will avoid using Westjet outside of Canada as they are more expensive than everyone else and now their inflight service is on par or below everyone else's. The flight attendants were the only good part as they were pleasant and efficient.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

WestJet Airlines customer review

(Canada)

Despite having seats in the Emergency access the person sitting in the aisle seat had to awkwardly get out of his seat to let us out. The centre aisle was impossible to negotiate with other passengers and beverage carts. There was no entertainment and seat backs did not recline. There needs to be control of carry on baggage that people bring on board as we had trouble finding a little space for our small bag. The public announcement system was very difficult to understand. the person speaking spoke quickly and did not enunciate. The only benefit of the flight was that we got back to Vancouver!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

WestJet Airlines customer review

(Canada)

Sitting in airport at this moment flight from Honolulu was late. Fine but flight plan allowed for time to be made up and arrived with time to connect onto original flight. Nope not an option. Even though they knew that anyone connecting to spots like Saskatoon would have to sit all day and not arrive home until 9pm - no attempt to hold the plane for the 5 mins it would of taken to get on that flight. These are being offered as flights for holidays and its not reasonable for you to start a flight at 7.30 pm (3 hours prior) and not get home for 26.5 hours later. I would of assumed that arrangements would of been made to make sure passengers could get connections.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

WestJet Airlines customer review

(Canada)

Family of four - we got 'bumped' off of a flight from Toronto to Winnipeg. Staff made us walk back and forth through terminal for 4 hours directing us to the wrong counters and hotel shuttle pick-up points. We have 2 small children and 4 large pieces of luggage - no offer to help. The lack of customer service was disgusting. Staff have poor attitudes and no compassion for customers at all. Never again!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

WestJet Airlines customer review

(Canada)

February 18th en-route to Cuba from Halifax via Toronto. Our flight was cancelled due to weather. However staff were very helpful at the customer service desk who arranged a later flight to Toronto along with food vouchers and hotel voucher. We ran into the same problem on our return flight on Feb 28th. Again the staff in Toronto were very helpful arranging for hotel and food vouchers again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

WestJet Airlines customer review

(Canada)

Travelled half way around the world only to find WestJet cancelled a critical flight leg. This is the fourth mess up by WJ in the last 4 months. Sure wish we had a choice of airlines in Canada.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no