WestJet Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1051 reviews
3/10
3 star Skytrax Rating
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1/10

"charging them 200.00 for overweight"

(Canada)

Not Verified | My family was 1hour and 45 minutes late leaving Montreal. Had to run to to catch connecting flight to Kelowna. They finally arrive but they lost both their suit cases. Took them two days to deliver the lost baggage. This is a quick trip of 5 days total for a wedding. They had to run around for 2 days trying to find clothes to wear not to mention wedding attire. Now that their returning home they are charging them 200.00 for overweight and refuse to give a receipt.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontreal to Kelowna
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Tried calling them multiple times with no assistance"

(United States)

Trip Verified | We will never be flying WestJet again. We had to recheck our bags at Toronto airport on our way to Barcelona and they never arrived in Barcelona. We have filled out reports and called and checked the airport each day of our stay and there has been no news. Earlier they also rescheduled our flight over 24 hours from our original depart time so we had to reschedule a different flight that worked with our travel plans. Changing flights was a nightmare. Their customer service agents were very unhelpful and unsupportive to the changes that WestJet made to our flights. We are on a month trip in Europe from the states and now we will have to travel the rest of the trip with just our small backpacks. Very unsure if we will ever get our bags back. Tried calling them multiple times with no assistance. Absolutely terrible company and very little support that has caused us so much stress and has made us waste our time and money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Barcelona via Toronto
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I’ve been given the run around"

(Canada)

Trip Verified | My flight was originally scheduled for Dublin but was cancelled. I was luckily able to get a flight to LGW but unfortunately my bag did not make it. I’m extremely frustrated as my baggage had close to $3000 CAD worth of personal items. I’m now left continuing onto Dubrovnik with nothing more than the clothes on my back. The disregard the WestJet employees treated me with in London is outrageous. I’m unable to contact anyone by phone as I’m international. I’ve been given the run around. No one will help me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to London via Toronto
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"treated us dismissively"

(Canada)

Not Verified | We are missing (so far) an entire day of our trip to London after WestJet canceled the first leg of our trip, refused to book us on another Airline leaving at the same time, and treated us dismissively when we sought alternatives. This used to be a good airline. IF they manage to get us to London, I cannot recommend flying with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOttawa to London Gatwick via Toronto
Date FlownJune 2022
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
2/10

"airline doesn't take responsibility"

(United States)

Trip Verified | The staff is rude and the airline doesn't take responsibility for anything. Our Calgary to Seattle flight was delayed by several hours due to maintenance issues, and they said it is not their fault. After I missed my connection, they didn't want to pay for my accommodation. I tried to file a complaint on their website, but they never sent me a confirmation, though they claim they will. I filled out the complaint twice, but to no avail.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Ontario via Seattle
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Don’t offer flights if you can't deliver them"

(Canada)

Not Verified | This airline is completely unreliable. They cancel flights and rebook you more than 24 hours apart with massive layovers between flights. Don’t offer flights if you can't deliver them. This is not a Covid issue. This is a poorly managed company. Whatever happened to customer first. Very deplorable.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteVancouver to Saskatoon via Calgary
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will avoid at all costs in the future"

(Canada)

Trip Verified | This trip was supposed to be a once-in-a-lifetime trip for my boyfriend and I to travel to Montreal and watch the Formula 1 Canadian Grand Prix. I have the WestJet credit card with points saved up so booking with WJ made sense. I booked more than 6 months in advance because I knew flights would fill up fast but that made no difference in the end. The first change in flights happened in March when our direct flight to Montreal was cancelled and replaced with a layover in Calgary on the departing flight and the return flight leaving 7 hours earlier than I had planned. With call centre staffing issues, it took 3 different calls and many many hours waiting on hold. I was finally able to change the return flight to a slightly later time that was still not ideal. I thought my troubles were over when I got an email while enjoying my time at the Grand Prix. The departing flight that I had spent so many hours trying to change was cancelled and instead of returning to Edmonton around 11am, WJ had us arriving after midnight. It was made even worse by the fact that the flight from Montreal to Toronto was at 7am, leaving us stuck in Toronto airport for over 14 hours. I called WestJet immediately to find out options and when I was was told there was no alternative, I suggested flights from another airline that were much more reasonable. I waited on hold for a couple hours for the agent to tell me that they can only book on another airline the day before my flight. I sat on hold for another 2 hours the day of the race instead of enjoying the festivities only for WJ to tell me there are no seats available on other airlines, even though I found a few that that the agent said would work. I ended up having to live with the layover and miss work the next day, but the worst part was the fact that the excitement of the trip was tainted by Westjet’s inability to run an airline. Thanks WestJet. I will avoid at all costs in the future.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontreal to Edmonton via Toronto
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the flight wasn’t direct to Paris"

(France)

Trip Verified | I was supposed to fly from Nashville BNA to Paris CDG with two layovers, one in Toronto and the other one in Halifax. First of all, my flight from Toronto to Halifax was delayed by a few hours but whatever I let that go. But as soon as I arrived in Halifax, I received emails telling me that the flight would be delayed. Initially, I was supposed to fly at 10.45pm but no, flight got delayed until cancelled. I spent one night in Halifax, I spent for a new flight to be two days after? I am a broke college student who was just trying to go home and I have sent emails but not one response from WestJet. I have already sent my reimbursement forms and claims for these two nights but still did not receive anything. Not only was the new flight was two days later, the flight wasn’t direct to Paris but instead, I had to fly back to Toronto for another layover there, and fly from Toronto to Paris. The flight in Toronto was also delayed by two hours to go to Paris. I spent more than three days on this trip and I’m not even done! When I arrived in Paris my luggage went missing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNashville to Paris via Toronto and Halifax
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"this is disgusting service from WestJet"

(Canada)

Trip Verified | WestJet cancelled my flight back to Calgary from Vancouver on a Sunday night, and rebooked me on a flight 21 hours later. I will now be missing a full day of work as well as having to scramble for accommodation and spend excess money on food and make extra accommodations to have pets at home fed. I am raging right now, this is disgusting service from WestJet and they show zero concern for the lives of their passengers. If I could give a zero rating I would.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCalgary to Vancouver
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"still not received any compensation"

(Canada)

Not Verified | I had booked a flight from Kelowna to Toronto, about a week before my flight they changed the flight and added a layover in Vancouver, no big deal. As I was flying from Kelowna to Vancouver they cancelled my connection and rescheduled my flight for 2 days later. At that time the WestJet representatives were really helpful and identified that if we needed to reschedule with another airline that WestJet would cover the expense and due to the last minute cancellation and food or shelter expenses would be covered by WestJet. They also identified that you would be compensated for the time that the flight was delayed. I have submitted claims for almost a year, have called the help lines, and have continued to be told that I will get my money back and that they should, but just one more form. It is almost a year later and I have still not received any compensation or any money back from what I had to spend. It is worth any extra fee to fly with someone else, as hopefully they would actually get you where you are going.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKelowna to Toronto via Vancover
Date FlownAugust 2021
Value For Money 12345
no