WestJet Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 283 reviews
5/10
3 star Skytrax Rating
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10/10

WestJet Airlines customer review

(Canada)

YYZ-MIA on a 737-700. Flight left and arrived on-time. I enjoyed the "First Bag Free" policy which brought much pleasure to me. The PTVs are a nice addition but it's not supported in southern U.S airspace although free movies were played. The staff were great and the snacks were another perk. Overall great flight!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

WestJet Airlines customer review

(Canada)

March 1 YVR-YCC then on to ZLO. while booking I was never aware there was a plane change in Calgary until I was shown 2 separate flight numbers. Flight was delayed and took off 30 min late - my 45 min window to change planes and find the right gate was narrowed to 15 min which is cut off for boarding planes. Asking the flight attendant about my connecting flight she was unaware Westjet flew to ZLO and angrily put the blame on me for "booking flights with too narrow of a window". I made my plane by seconds. Return flight on April 4th. Stewardess just before landing manhandled my carryon to fit in the containers from the kitchen and I was shouted at when after landing I checked to see if my personal items were damaged. As for Baggage landing at 11.40pm I waited until 12.25 to see any baggage descend to the carousel and because of the delay had to pay $70 for a taxi as the rapid transit could no longer get me home.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

WestJet Airlines customer review

(Canada)

First flight. Halifax to Cancun and return flight. Great service. Seats larger than stories would have me believe. I am a larger man and had no issues. I have fairly long legs and had no issues with leg room either. Only wish armrests were not hard plastic. Free movies for international flight. Just wish each channel had it's own movie instead of 2 movies with 2-3 staggered copies of the same ones. Flights were always on time or early.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

WestJet Airlines customer review

(Canada)

Westjet is no longer the pleasant and relaxing airline it once was. I find the staff increasingly inattentive. I fly to Vancouver from Calgary 4 times a month and rarely get to Vancouver on time. Once my flight was cancelled due to mechanical failure and I was placed on a flight 3 hours later-not good for the morning business crowd. They refused to book me a flight with Air Canada so I had to leave buy a ticket outside the terminal with Air Canada and go through security a 2nd time! Lastly they have recently started selling "extra room" seats for 45$ which includes exit seats so the last 2 flights I've been on (just last week) the exit seats were empty and the stewardesses did not allow anyone to use the seats suggesting they were "extra value" seats - bad business. I never thought I'd say this but it's back to booking with Air Canada.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

WestJet Airlines customer review

(Canada)

Traveled May 4th from Ottawa-Calgary-Comox. On the flight from Calgary we were offered a sky check type of service for our extra carry on. I was on WS-517 seated in 9C and part way through the trip I became very warm and felt a bit faint. A male flight attendant was very quick to respond and ask me if I would like to move up front in row 1as he said it was cooler. I sat there for about a half hour and when I felt better I went back to my original seat. I was offered water and this male attendant keep a close watch on me.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

WestJet Airlines customer review

(Canada)

Not the same at is was years ago every single flight I've been on has been late and either there was no Satellite service or no TV's. My mother flew with them yesterday from Calgary to Kelowna and the flight was also late! The staff used to be the friendliest I've encountered but that also has changed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

WestJet Airlines customer review

(Canada)

I am not sure I will fly with them again unless I have no other choice. The seats on the plane are extremely cramped and my back was killing me by the end of the short 2.5 hour flight. I much prefer having the option to watch a movie that I don't have to pay 6 dollars for. I would much rather have a TV selection that I get more choices from not just whatever happens to be on TV at the time. I would forgo the snacks to get that option. The staff were good no complaints there and the plane was on time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

WestJet Airlines customer review

(Canada)

Vancouver to Maui and was very disappointed with the service provided on the flight. No food no movies and the staff was not really friendly. Nothing compared to my excellent experience with the same company 5 years.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

WestJet Airlines customer review

(Canada)

My wife and I booked a round trip to Cancun. Turns out Westjet is a rather ordinary airline with the usual amenities. We travel at least twice a year and have flown with several airlines and Westjet is just another hohum get to the destination boring company. I think they have lost their uniqueness in a big way.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

WestJet Airlines customer review

(Canada)

My wife and I had flown to Las Vegas for a wedding getaway and honeymoon. WestJet boasts the largest seats and greatest legroom. I'm 5'7" and was extremely cramped. The fellow beside me was 6'4" and almost had his knees in his ears. The seats were very narrow very uncomfortable. There was almost no padding in the seats. They didn't recline more than a couple of inches and there wasn't even room for a laptop to be put on the fold down table. It was a 707-700 so seats were 3 across. Between my wife and the fellow on the other side we had no choice but to put the arm rests up so the 3 of us could sit quasi-comfortably. The flight attendants were obvious unhappy with their jobs. Out of the 4 3 of them were just blank faced and walked around like robots. The air circulation system wasn't working properly the forward toilet kept clogging up. So all in all this was an extremely unpleasant flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no