WestJet Airlines

✅ Trip Verified | Toronto to London. Booked a flight within May 22, had to cancel because of Covid. Requested a refund, but they said their policy does not allow them. They can only refund as travel credits. Running a scam by keeping people's money as Travel rewards. I tried to book for December to use travel rewards, but guess what! they don't have any flights from Toronto to the UK from Oct 22 to Apr 23. They say travel credits can be used for up to 1 year but they stop flying for 6 months to the location I want to go to. Why even give travel credits when we cannot use them? Give me my money back!

✅ Trip Verified | Queue for boarding was ridiculously long because only one attendant to accept boarding passes. Got done with the queue about half hour after flight was to take off. Aircraft then delayed for two hours because cargo was loaded wrong. Flight underway was fine. Landing was rough enough to make me feel like the plane was going to flip because one wing dipped on the left, then it was overcorrected and we dipped on the right. When we departed for our layover in Calgary, we going that because of the delays, we missed our connecting flights to the states, entirely. They set up up in a hotel for the night, with some meal vouchers, and have is boarding passes for a flight the next day. We went to get our luggage and apparently it was lost in transit! So we spent our entire night and morning before the next flight tracking down or luggage. Overall, not a pleasant experience.

✅ Trip Verified | Wonderful caring service at airport and on board. Excellent disability assistance. WJ 611 Leah cabin crew very caring attention. This could not have been a smoother flight

✅ Trip Verified | Absolutely love this airline and can't say enough about them. Our Flight # was WS3674 and the flight attendants were Corinne and Emily. They were fabulous. Very attentive and helpful. What I love about Westjet employees is that they are kind and patient but also have a great sense of humour. Our flight to Chicago was perfection, departed on time, very smooth flight, wonderful flight attendants and a very smooth landing. What more can you ask for? Westjet always has and always will be our airline of choice. We are excited to try the new Boeing 787 in September 2023 when we travel to Italy. Keep up the great customer service.

✅ Trip Verified | Waited in line at the gate for about 5min or more while the agent behind the desk ignored me and the lines piling up behind me. Didn’t look up or say anything just kept typing away without saying “he’ll help you in a minute”. A man came around the line and asked him a question and he immediately looked up and answered their query. People behind me in line got annoyed and it prompted me to just go up there and ask him my question. He didn’t seem pleased to answer any queries that Westjet, the airline he represents, messed up and made a mistake. Original flight got delayed by an hour and a new boarding pass was emailed out saying the new gate was now c80, not D80 which was the original gate on the original boarding pass. I asked two security agents at YYC airport and they said Westjet made a mistake and that the gate should still be D80 as C80 doesn’t exist. This screw up made me walk around the airport for 30+ min. Very poor customer service skills. Do not fly with Westjet

✅ Trip Verified | Worst flight experience ever! We booked our trip via Delta, who scheduled this leg of the trip through their partner, WestJet Airlines, and the final leg out of LaGuardia was via Delta. The check-in counter at Edinburgh stated they could only print boarding passes for the 2 WestJet flights, and we would need to obtain the Delta boarding pass in New York. This was the beginning of our problems. Flight to Toronto was fine, on time, and as we expected, the Toronto airport is a mess. Since it was an international arrival we had to retrieve our checked luggage to go through customs, then re-check. At the baggage check counter we were told we could only check them as far as LaGuardia and would have to again retrieve them and also visit the Delta ticket counter to get our final boarding pass. Not only that, the boarding process in Toronto was totally chaotic thanks to the boarding gate employees. Upon arrival in LaGuardia we waited 20 minutes for our bags, which did not appear. A very helpful baggage agent advised us they had actually been sent on to our final destination, so we went to the Delta counter to get our boarding passes. However, by this time we had totally missed our connection, the last of the day, so we had to obtain a hotel room. In addition, the entire problem was caused by WestJet so Delta could not be responsible for the cost of the room and any additional expenses.

✅ Trip Verified | Flight cancelled day of even though I had boarding pass. Offered me a flight home three days later! Had to pay Air Canada $650 US one way to get home. Made a claim to WestJet asking they reimburse me difference between the fare I had paid for and the $$650 US. I was actually entitled to $1,000 compensation under the rules, but they gave me only $400 CDN saying flight was only delayed 3 hours. Liars and will never fly with them again.

✅ Trip Verified | For the second time on this trip, I received an email after getting through security about my flight being delayed 20 minutes. In this instance, the email stated "WestJet flight WS414 from Kelowna (YLW) to Calgary (YYC) is now departing Sunday, August 28 at 17:43 due to flight crew member availability". I thought to myself, no problem, it's only a 20 minute delay, I have another 20 to spare. It's now the next morning, WestJet refused to take any responsibility for the delay they already took responsibility for, refused to put me on the next flight or pay for a hotel room, and has somehow managed to turn a 20 minute delay into a more than 12 hour delay. Some things causing delays I can understand. You schedule the flights. You know where your workers are, and when. You knew this when you made the schedule. To claim "oops, my bad, I can't read an excel spreadsheet" in one breath in an email, and in the next try to blame it on airport facilities is the single most disgusting business practice I've ever encountered. Do not fly Westjet for any reason.

Not Verified | The shameless laziness and inefficiency is mind boggling. I'm standing in the bag drop line in Vancouver. Luggage tags in place. All I need to do is hand bags to employee for the carousel. Problem is, 10 windows, zero employees. The last employee announced she is taking an hour and a half break and just left. Passengers just standing here befuddled. This airline needs to go out of business. Avoid at all costs!

✅ Trip Verified | Delay, delay, delay. If there was another choice of Airline besides Air Canada I would take it. The airline does not respect its customers as it continually makes them wait. Very poor service. The flight crew was standing at the back telling us to sit down while we were trying to figure out which seat was ours. It would be nice if he did his job of assisting people boarding rather than standing barking out orders and doing nothing useful. All in all a poor service.