✅ Verified Review
| Guadalajara to Vancouver via Mexico City. I've been flying with WestJet for years and been satisfied with their service. Recently, however, they have chosen to partner with AeroMexico and promote their flights on their site. However, AeroMexico’s standards and policies are nothing like WestJet’s. My husband is Mexican, and they refused to accept the documentation we received from the Embassy of Canada and didn’t allow my husband on the flight. They stranded us in Mexico City – at 2 am with a baby. As a result, what was supposed to be an overnight trip ended up being a three-day nightmare. We were forced to purchase last minute flights with a domestic airline to Cancun to catch a flight from WestJet that flew to Canada. WestJet's policies are up-to-date with Canada's policies and we had no issues flying into Vancouver, or with Immigration when we landed. After discussing this with WestJet’s Help Desk and contacting them through email, explaining the nightmare and asking for a refund for the AeroMexico tickets, they came back saying they do not have access to the funds so they cannot reimburse me and that my issue is with AeroMexico alone. They said it does not involve them in the least. AeroMexico refuses to resolve the issue. I passed that information along to WestJet, but they again said it’s no their issue. Now this is a company WestJet have chosen to partner with and promote these flights on WestJet website. WestJet customers trust you are going to partner with a company that will provide a service that is paid for, and in the least, have accurate understand of the policies of the country they fly into. We have lost all respect for both companies and will avoid flying with either in the future.