✅ Trip Verified
| St Johns to Halifax. On the day of our flight, we were informed by the airline that our trip was cancelled due to mechanical issues with the plane. We were automatically booked on a flight leaving 2 days later. We attempted to call and speak with a customer agent on several occassions, however wait times were between 25 and 30 minutes each and every time we spoke with an agent there were no solutions offered. Missing this flight caused many downstream impacts to our travel arrangement in the US including lost hotel reservations, lost nights of vacation home rentals and lost rental car reservations. As you can imagine, cancelling at short notice generally meant that all other travel arrangement cancellations came with penalties and no refunds available. There was absolutely no recourse with Westjet and they only offered that I would receive an email from them next week explaining what their gesture would be for my trouble. A quick calculation has me out $1,100 for 2 days not to mention the fact that our family lost two days of holiday time. I fear that the customer service of Westjet in circumstances where things do not go right is dreadfully lacking. I have flown Air Canada for years and see a marked difference in how both airlines respond to difficult customer situations. Overall, I rate this airline terribly low on customer service. It should also be noted that the amount of misinformation provided to me by agents was astounding. As I spoke to different agents, each said something different than the last. First I was told there were no options for me other than to wait two days. I subsequently find out that a relative of mine on the same flight was rebooked on an Air Canada flight by Westjet for no charge. When I phoned back in to inquire of this possibility, I was told it was an option, unfortunately now all of the Air Canada flights were full. On another occassion I asked if it was possible to be rebooked on flight the next day versus 2 days out. I was told that Westjet only flies from YYT every second day. A second agent told me that Westjet flew each day, however the flight on the next day was already full. Overall just a terrible, disjointed experience.