✅ Verified Review
| Toronto to Montreal. Very bad experience. Arrived with SATA Airlines on January 10th to Toronto from Sao Miguel, Azores. SATA unfortunately partners with WestJet for Montreal travellers going to and from the Azores Islands. When we arrived at 6 PM from Azores, tired and jet lagged, we found out that WestJet had cancelled all flights to Montreal. Not a word of excuse, no help at all to contact a hotel, we had to insist to get a boarding card for this morning and were given a small card (flight interruption ) with a phone num to call but of course the nun was always busy. There were just a handful of STA passengers going to Montreal and Westjet not transfer us to Air Canada nor hellp us in any way to find or pay for a hotel. Air Canada was still flying to Montreal but Westjet cancelled due to weather conditions and does not help a handful of stranded passengers! The fact that the ground staff was of no help at all, that the number to call was always busy is inexcusable. We had to walk a long time in the airport to find WestJet counter but no help at all when we found them. They simply didn't care. My husband is an elderly man. No offer of complimentary meal, Hotel stay or ticket for any other trip ( not that we ever want to fly with them again) Very rude airline. We had heard so . Only reason we flew with WestJet is that they partner with SATA to fly to beautiful Azores. First and last time with this Airline. I am a frequent traveller and Aéroplan member with AC. We finally stayed at the hotel in the airport from where I am writing this review before returning to airport this morning.