Vueling Airlines

I flew with Vueling Airlines from Birmingham to Barcelona and the service was great, polite staff. The plane set off a little bit later than scheduled because there was a slight problem with a holidayer beforehand. Coming back was a major problem, we tried to get onboard but they closed the gates just 10 minutes before we got there, and only one their colleagues helped us with info. A nightmare towards the end!

The customer service is a joke. Staff is rude and uncommunicative. We bought our tickets at the sales desk at the airport after missing our previous flight. We were told they had 29 seats left. Unfortunately at the check in desk we were told there were no more seats available and put us on standby, the booking systems were screwed but no apologies. To make matters worse the flight was 2.5 hours late, they changed the boarding gates 4 times, all the time there was no communication from staff. I got onto the flight in the end, only just but the stress of the previous 2.5 hours was the worst in my life. I will never fly with them again.

First leg from Malaga to Barcelona more than three hours delay, when I finally arrived in Nice with a further more than one hour delay my bag went missing. It took them nearly three days before I got it back. Information was useless and even though there are many flights a day between the airports used their logistics are terrible. Vueling Airlines to be avoided at all cost. Last year they also lost my bag between Barcelona and Naples.

By the time I've flown with Vueling Airlines I have pros and cons. I have to say that the flight Barcelona to London on the A320 was new and very clean. However, the return flight the plane was very old and uncomfortable, plus the seats could not recline.

Vueling Airlines didn't start boarding until 15 minutes before supposed take off without telling anyone what was the hold up! Took the bags over an hour to come through the conveyer belt, came in three different stages and there was a huge wait between the all three bag drops. We had to pay 50 Euros as we were late to our estimated check in time at the hotel, as our bags did not come through for more than an hour after our flight landed, which was also late.

As others have stated, do not use Vueling Airlines. I had a 9 hour delay from Madrid to Paris with no explanations from Vueling. If you have time to waste at the airport then Vueling Airlines is just what you want.

My wife and I took Vueling flight from Paris Orly to Vienna via Rome on 1 October. Upon arrival in Vienna, we realized that our baggage did not come out from the conveyor. I rushed out to the ground handling office to file a report. The officer record the report and gave the lost report document and mentioned that it will be delivered in 24 hours. I am not happy but I have no choice. The next day I called to follow up and the reponse surprised me: there is no information of the baggage! How could that be possible? The baggages are tagged, computerized recorded and transported using a registered airline, but somehow no one can get any information of where it is! However, since it is not yet 24 hours, I decided to wait. And as expected, day 2 passed in silence. I revisited the ground handling office in day 3 and again surprised me by saying that they will contact their colleagues in Paris and Rome. Weren't they supposed to do that since day 1? Will they ever move if I didn't show up? Later in the evening I sent email and received a shocking answer: a request to inform detail of what inside the bags, to help the identification. Are they now going to open the bag? I don't whether they are allowed to do that but I clearly showed that there is something not right. Later, evening of day 4, I received a phone call saying thay the baggages are found and will be delivered between 21.30 to midnight. Of course, I receive it on midnight. And as I guessed, it showed how the handling was done in poor manner. Broken handle, the wheels are hardly move, dirty, scratches because the cover is gone. Vueling will not be my ever choice to fly with.

Vueling Airlines lost our luggage twice. We flew with them from Paris to Ibiza they lost our luggage, and after calling them 4 times they could not tell us where our luggage even was. We had to drive back to the airport to get an answer. We unfortunately had to take them from Ibiza to Madrid then Madrid to Paris. When we first arrived to the airport in Ibiza I asked the women four times if it would be in Newark (after our British Airways flight back) when we arrived, and she assured me every time that it would be sent straight through. In Newark we got the news that our luggage was "delayed again" needless to say it has been over 24 hours that our luggage has still not returned. I asked the women in Newark why this kept happening and all she could say was it's the airline Vueling. I will never fly with them again.

The worst thing was missing all our luggage in Santorini. They did not send our luggage and nobody was responsible. They did not bring it and we went two times to the airport and Vueling Airlines was closed. We spent about 1000 Euro to buy essential and personal items. When I went to airport to depart to my country I saw our luggage in the office and again nobody was there and I came back without my luggage. My family had a flight in the afternoon and they took it and paid 75euro penalty to carry my suitcase to London. Unfortunately there was no answer to our call and email and in the airline website to pay the essentials which we bought. I hope that the people knew better about this airline and their carriers and do not fly with them.

We have never had such an overall poor experience flying. From the chaotic boarding process in which we didn't even know if our flight was going to take off, to their decision to not load much of the passengers luggage due to supossed weight issues, this airline doesn't seem to have a clue. Two days later they can tell us nothing about our luggage. Even the "Delayed Baggage" claim form letter has the Vueling website misspelled and of course they misspelled our name so we could not look up our tracking reference number. If you thrive on frustration , Fly Vueling and you will be happy.