Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
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1/10

"lack of attention and concerns"

(United States)

Vueling Airlines lost my baggage from Rome to Catania. Instead of having a short vacation in Catania, I had to go back and forth to the airport Lost and Baggage counter to check if my baggage has arrived or not. The website that they gave to check the status of my baggage is useless. It doesn't even give you any update. I don't know how these people can sleep due to their lack of attention and concerns on their customers. I am so mad that I had to endure having a pair of shirt and pant for 3 days now. Until now my baggage has no update at all and I am flying to Malta early morning. If I can give a zero rating then I would.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteRome to Catania
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"try to avoid as much as I can"

(Spain)

Most frustrating treatment from Vueling Airlines, flying from Nice to Palma de Mallorca via Barcelona. As Platinum Cardholder with Iberia (One World Emerald), and having purchased tickets as Iberia, there was no recognition whatsoever. No extra Baggage allowance. No entry to the lounge in Nice. No priority boarding. No attention onboard. Even the though it was supposed to be a Codeshare flight, and all One World connections are with Vueling Airlines between BCN and PMI, Vueling are not One World Members and obviously have no interest in being part of. I will try to avoid as much as I can flying with them..
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNCE to PMI via BCN
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"staff were delightful"

(Australia)

I made three airline booking on Expedia as part of a European trip and all three were with Vueling. To my pleasant surprise all three were excellent. We flew Budapest to Rome, then Rome to Palermo and back to Rome from Palermo. All check ins smooth and efficient. The flights were full but left and arrived ahead of time. The staff were delightful, curious and attentive. Luggage was correctly tagged and delivered on the carousal in an acceptable time. The aircraft were clean well maintained in the cabin. The seats are cramped but what do you want for a $5 one way Rome to Palermo .. yes $5 plus taxes of about $40.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePalermo to Rome
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"experience was a nightmare"

(United States)

Awful for musicians and tall people. I was flying Vueling Airlines with my tenor saxophone in a low-profile hard case. Apparently, Vueling's policy is never to accept instruments in hard cases. I have flown over a dozen times, both short international flights and transatlantic, with this instrument, and have never once been disallowed to bring it as a carry-on (it fits in the overhead bins just fine, even on smaller aircraft). I was forced to check it (and pay 45 euros, adding insult to injury), and, of course, my horn was significantly damaged when I got it back. The seats are unbelievably close together. I'm a somewhat tall person (6ft), and my knees touched the seat in front of me when it was fully upright. What's worse, unlike other budget airlines (EasyJet, RyanAir, Southwest) the seats can still recline, meaning the man in front of my was able to squeeze me even further in my sea - I had to have my legs spread wide the entire flight, which was actually painful. I should mention that the French employee who told me I had to check my instrument was very helpful and sympathetic. Otherwise, my experience with Vueling was a nightmare.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Barcelona
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no explanation or apology"

(United Kingdom)

I don't understand how Vueling Airlines is permitted to operate. For four consecutive days, they flew from Florence to Gatwick without the passengers luggage. I have just been informed by a carrier that my case which I checked in on 1/10/15 will be returned to me tomorrow. To date there has been absolutely no explanation or apology from the airline. Had we been informed that our luggage would not be loaded, we would not have flown. Enormous inconvenience has been incurred by this, and yet Vueling Airlines do not have the decency to even acknowledge the problem.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFlorence to Gatwick
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"struggled to get hold of staff"

(South Africa)

I had to cancel my Vueling Airlines flight due to unforseen circumstances. I deliberately took out additional insurance coverage for cancellation of flights. I struggled for 5 days before the flight to get hold of Vueling Airlines staff, visited their 'office' at Casablanca airport during the afternoon without success, phoned incessively, mailed, no response. I assume I will forfeit the thousands of rands lost.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRAK to MXP via BCN
Date FlownOctober 2015
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
6/10

"service great, polite staff"

(United Kingdom)

I flew with Vueling Airlines from Birmingham to Barcelona and the service was great, polite staff. The plane set off a little bit later than scheduled because there was a slight problem with a holidayer beforehand. Coming back was a major problem, we tried to get onboard but they closed the gates just 10 minutes before we got there, and only one their colleagues helped us with info. A nightmare towards the end!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBirmingham to Barcelona
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"never fly with them again"

(United Kingdom)

The customer service is a joke. Staff is rude and uncommunicative. We bought our tickets at the sales desk at the airport after missing our previous flight. We were told they had 29 seats left. Unfortunately at the check in desk we were told there were no more seats available and put us on standby, the booking systems were screwed but no apologies. To make matters worse the flight was 2.5 hours late, they changed the boarding gates 4 times, all the time there was no communication from staff. I got onto the flight in the end, only just but the stress of the previous 2.5 hours was the worst in my life. I will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to London
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"last year they also lost my bag"

(Switzerland)

First leg from Malaga to Barcelona more than three hours delay, when I finally arrived in Nice with a further more than one hour delay my bag went missing. It took them nearly three days before I got it back. Information was useless and even though there are many flights a day between the airports used their logistics are terrible. Vueling Airlines to be avoided at all cost. Last year they also lost my bag between Barcelona and Naples.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMalaga to Nice via BCN
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"I have pros and cons"

(Spain)

By the time I've flown with Vueling Airlines I have pros and cons. I have to say that the flight Barcelona to London on the A320 was new and very clean. However, the return flight the plane was very old and uncomfortable, plus the seats could not recline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to London
Date FlownFebruary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes