Vueling Airlines

Nice flight with Vueling from Palma de Mallorca to Bilbao. On time, nice ground and inflight staff, toilet very clean and punctual. The plane was not full so everything was perfect. Only drawback, they didn't even offer water for free like many airlines and low cost airlines in South America.

Used Vueling many times during 2014 and 2015 (Punto member as well as Gold membership in OneWorld). The service at the beginning was really great, however, during our recent flights and also on our last flight Barcelona to Venice we had many problems. During recent flights the front toilets of the plane were closed and the staff didn't clean the back toilets, which was of course a problem. All our communication with Vueling ended without a decent response from the airline. During our flight to Venice, we booked as usual Priority boarding tickets, but none of the staff let us go on the plane first. Moreover, the front toilets was closed again. Similar to last time, no response from the airline, no matter the communication type. Unfortunately, from a very good low-cost company they have become one of the worst.

Barcelona to Granada with Vueling. Extremely poor Check in, the process was very messy and disorganized. Took almost 45 min to check in. Boarding gate was supposed to open at 10.10am and flight was supposed to depart at 10.45am but at 10.50am staff announced the plane wasn't ready and would update in 30mins however at 11.35am there was still no news. When asked the staff were extremely rude and unfriendly. They insisted they knew nothing. Why work here then?

Poor, poor, poor. First of all we had a rude check in for our flight from Gatwick to Barcelona, we then had a 3 hour delay with no explanation and then had rude inflight staff. Room onboard is just ridiculous. If you are tall, or on the larger side, forget it. No welcome onto the aircraft or apology for 3 hour delay. Staff were too busy talking amongst each other. Staff rude throughout whole flight. No smiles. I will never fly with Vueling Airlines again. Flights were cheapish but I would rather have paid double and flown comfortably ensuring a good start to our holiday.

Barcelona to Granada with Vueling. Our on-line check in was easy, baggage check in at Barcelona airport was a piece of cake and customer service staff were friendly, courteous and efficient. Boarding was a breeze, flight was smooth, with the cabin crew courteous and service oriented. There was no hassle with our experience flying Vueling and would definitely fly them again.

London Gatwick to Rome with Vueling. The most miserable unfriendly crew. Not helpful, abrupt and to be honest rude. I went to use the toilet just before take-off, the doors were still open and was told I can't use it. I would rather never fly again with this code share of BA. Their crew need manners - my wife had an accident in October breaking her arm in 3 places and I asked if she could board first - the lady just said she can walk.

Paris CDG to Madrid with Vueling. Their app lets you check in but won´t issue any boarding pass. You still have to print the actual sheet with the scanning code. If you decide to check in in a time frame that Vueling considers too late (2 days before!) then you will only be able to do it at the airport as the app will not assign you any random seat but you will be forced to pay for seat assignment. How mean and stupid is that? Their seat space is the worst, even in their so-called emergency exits (15 Euros for the privilege of sitting on one of them!). Attendants are stressed, refreshments expensive (10 Euros for a sandwich and a coke) and they normally have run out of half of what is listed in the menu. They´re not that cheap either. Will go out of my way to avoid them in future.

Barcelona to Lyon, and they seated my partner and I on opposite ends of the plane and then expected us to pay a fee to be sat together!! Then when we board the plane we see that there are plenty of space seats together. I understand it's a low cost airline but that's a pretty cynical way to make money and leaves you feeling swindled. Shows Vueling have a total contempt for their customers.

Barcelona to Stockholm with Vueling, and because I have a lack of time I don't want to check in any luggage. I am just bringing hand luggage to save time. They take my hand luggage when entering the plane and check it in anyway, because they have lack of space for all the hand luggage. Apparently you have to be fast to check in at the plane if you want to be sure to bring your hand luggage. They are rude and unfriendly. I will never fly with them again.

I will never travel with Vueling Airlines again. Their flight from Dubrovnik to Barcelona was delayed more than 6 hours, and I missed my next flight from Barcelona. I had to re-buy ticket. They didn't even want to listen me, the staff is very uncomfortable and it is impossible to contact their Customer Service. They didn't want provide a new ticket (although they have flight to my destination) as well as the night in Barcelona. New ticket and night in hotel in Barcelona, I spent a lot of money. Would not recommend this company to anyone.