Vueling Airlines

Flew from Santiago de Compostela to Paris Orly via Barcelona. Exactly as the other 2 most recent reviews. First flight delayed 1.5 hours with no explanation which made for anxiety about missing the connecting flight. They unloaded us onto a bus on the middle of the Tarmac in Barcelona for the Terminal which took extra time - then ran to the next flight, which ended up arriving late as well. They board filling the back first, which was unusual. Then they lost my luggage and after living out of a backpack for 25 days, I had nothing at all. Had filed a report at Orly - none of the contact information for customer services online put me in touch with an actual person and their lost luggage Internet site gives no useful information about when your bag might actually arrive. Bag lost 3pm yesterday. Still waiting and unable to reach anyone at Vueling the next day.

✅ Verified Review | I flew on a Vueling flight last week from Florence to Paris, and because of a technical issue with the plane we had to be bussed to the Pisa airport to board a separate aircraft. This in itself was inconvenient but could be unavoidable on any airlines- at least they got us to our destination in a somewhat reasonable timeframe (5 hours late). What was unacceptable was the lack of information given to passengers at any point in the process - I only knew we were boarding a bus to Pisa because I went up to the counter to ask; no general announcement was ever made. Once we arrived to the Pisa airport, there was no one waiting to tell us what to do and our flight was not listed on the departures board, meaning that all of us were just standing in the middle of the airport confused and distressed. After an announcement was finally made about which gate to stand at, we waited for another half an hour before boarding when again, no general announcement was ever made about the timing. Other airlines I've used have automatically given either small vouchers or at least free snacks during major delays like this - Vueling offered us nothing, even though this delay meant that we landed in Paris after most restaurants were closed for dinner. This lack of compensation combined with the lack of timely information was disappointing. Vueling offers cheap flights but clearly does not care about customer service or loyalty - I would be very hesitant to travel with them again in the future.

✅ Verified Review | A terrible experience with Vueling Airlines. We were initially booked onto a 7.10am flight from Rome to London Gatwick. This then changed to 12.30pm with no explanation. Then on the day, our flight departure time mysteriously changed from 12.30pm to 4.00pm with no announcement and again no explanation. When we (and other passengers) went back to the Vueling Airlines ticket desk (the wrong way through security and passport control) for an explanation, the Vueling Airlines staff were very rude, defensive, and unhelpful. They initially declined to give us food vouchers (which they must give if flights are over 3 hours late), but eventually gave in. Vueling staff then instructed us to go to a gate at the airport and wait for a Vueling representative, but (surprise surprise) no one turned up. Everyone on the flight was so angry. When we eventually boarded and I queried the delay, the man was short with me and told us “French air traffic control issues” – however this was the only major delay from Rome FCO airport, no other flights appeared to be affected –so why was only Vueling nearly 4 hours late? In the end, we landed in London Gatwick at 6pm instead of 2.25pm. Afterwards, we read terrible reviews about this airline – many other people have had terrible experiences. The plane is cramped (more so than Ryanair – my 6” boyfriend couldn’t fit his legs in the seats), everything is cheap, and staff are rude. Just avoid the hassle by avoiding Vueling.

I used Vueling twice, once from Barcelona to Naples and then from Florence to Berlin. Both times the service and the flights were what you'd except from an economy airline, meaning there was nothing particularly spectacular about the flights but they weren't bad either and they got us from point A to point B just fine. We only had carry-on luggage, which they didn't really weigh to make sure it was 10kg or under. Both flights arrived mostly on time (the second one was delayed by 20 min or so) and the staff was cordial enough for the short time we got to interact with them. Overall Vueling Airlines is good value for the money.

✅ Verified Review | Experience was just terrible. Flight from Brussels to Barcelona was canceled without any previous notification. On arrival at airport there was no Vueling service and I was only provided a phone number at an information desk where nobody answered and my call was just disconnected. Service was zero and I was not able to get any option or solution for the cancellation (nobody was there and I couldn't reach anybody). I just had to buy a new ticket from other company. After 6 hours I have not been able yet to reach anybody at Vueling Customer Service.

✅ Verified Review | London Gatwick to Banjul via Barcelona with Vueling. We were travelling to visit family in West Africa together with our 7 year old child for 2 weeks. Our luggage never arrived and was scheduled to be delivered on the same day as our return flight. What a joke to have to claim your baggage so that you can check in to go back. No information was given to us on the whereabouts of our luggage before our return date. No customer service. The service on board is horrible. In addition, on our return we were not issued boarding passes for our connection flight. We were told they would be issued in transit at a dedicated desk. At Barcelona airport transit we were refused access and we were forced to go through custom, exit and go to the check in desk. I will never use this airline again.

✅ Verified Review | I arranged to travel from Shanghai to Barcelona on 6 May 2015 to meet my wife. My flight from London was with British Airways then connecting to Barcelona from Heathrow with Vueling. I booked this using the Helloworld website. When I went to check into my flight at Shanghai airport on Sunday 8 May, British Airways were not able to provide me with a Vueling Boarding pass - I was told to go to travel connections for my boarding pass I went to travel connections and they told me my boarding pass was only available at the gate. The gate wasn't announced until 5.40pm for a 6.25pm flight - I arrived at the gate at 5.50pm - got through via a queue to the desk just before 6pm. Vueling were very rude to me, told me to wait as they needed to serve everyone else in the queue and then print me a boarding pass as it was complex and time consuming. I waited at the desk for all the passengers to board and was rushed through. My bags never arrived in Barcelona. Vueling lost and found in Barcelona were slack and clueless as to where my bags were. I rang Vueling on several occasions to locate my bags - I could not get through to their call centre, my bags turned up at my hotel at 11pm on Tuesday 10/5. I am a platinum and gold member on various airlines and have travelled for over 20 years, I found this airlines procedures very poor and below standard when it came to customer care especially at the gate and in the lost and found baggage area.

✅ Verified Review | London to Barcelona return with Vueling. Both the outbound and return flights were late - both times because the cabin crew were late. Had to find this out from other delayed passengers as neither explanation nor apology was given. Would definitely avoid in the future. An unpleasant start and end to an otherwise pleasant stay in Barcelona.

✅ Verified Review | Flew Vueling Airlines from Barcelona to Brussels. I'm rather tall with 199 cm but it is the first time I could not physically fit in a seat at all. Utterly impossible. I know I can't expect the same level of comfort as someone of 1.75 m but this was ridiculous. I don't really have any other complaints as I can't expect too much of a budget airline on a flight of a couple of hours but not being able to sit as a normal person for 2 hours and the cabin crew slamming their cart into my knees (as the only place I could put my legs was the aisle) is not something I'll pay for again.

Cardiff to Barcelona return with Vueling. Definitely a tale of two halves. The outward flight was about as good as it gets for low cost airline. Quick and easy check-in, fast passage through security and walked straight onto plane when boarding. Plane left early and landed early. Staff were pleasant and even the coffee was reasonable. The plane was a nearly new A320 with the thinner style seats which for a two hour flight were perfectly adequate. The only slight annoyance was having to be bussed to the terminal on landing and having to wait 30 minutes for our bags. All-in-all pretty good. Now for the not so good return flight. On a Bank Holiday Sunday the check-in queues at BCN were horrendous as was security but I suppose that's the chance you take. Not surprisingly given past experience with Vueling the flight was late. Then we had to be bussed half way around the airport just to get on the plane. The plane was a six year old A320 which had leather seats. That's were the good news ends. The leg room was appalling even for me at 1.77m. Quite possibly the most uncomfortable flight I have ever had. It didn't help that the cabin temperature was hot either. The flight landed at CWL thirty minutes late which by Vueling standards is on-time. These flights were a definite improvement on previous adventures with Vueling and we will still use them but only because they are the only ones to fly from CWL to BCN.