Vueling Airlines

I was worried about using Vueling after reading previous reviews but the flight time was good so we went ahead. I pre-booked seats on row 9, and as we were flying from Edinburgh to Rome for 6 nights we both took cabin luggage only. You can also take a small bag into the cabin we found out at the airport so that worked out well. The flight was boarded using rear and front steps so everyone was seated quickly. Be aware that all cabin bags were checked for size and those that were too big were put in the hold. The flight was 35 minutes late taking off but made up time and arrived in Rome 20 minutes late. We had enough legroom, there was plenty of space in the overhead lockers, the seats were OK comfort wise, there was a limited selection of food available and the staff were pleasant. We had no complaints regarding this flight.

✅ Verified Review | London Luton to Barcelona with Vueling. I was due to fly to Barcelona for the weekend Sona festival. Vueling delayed our flight for over 7 hours and then cancelled. I was told we'd be on the next flight but we were put on the third flight out only to have another 6 hour delay and then cancellation. My whole holiday weekend was spent in Luton airport thanks to Vueling. No help, no refreshments, no accomadation. Told we'd be reimbursed for our flights but nothing else - angry is an understatement. I'd never use this airline again - unorganised and dysfunctional.

Birmingham to Barcelona with Vueling for a long weekend. The outbound flight was delayed for 1.5 hours and the inbound leg for 3.5 hours, part of which was spent on board the plane waiting for a fresh slot. Despite the long wait at Barcelona the food trolley was not fully stocked. The seat pitch is very limited as might be expected from a low cost airline and the staff did not appear well trained. This is the only direct flight from Birmingham but as much as I love Barcelona I won't be repeating the experience as the flights spoilt the trip.

✅ Verified Review | My Vueling Airlines flight from Barcelona-Genoa (1.30 h flight) was delayed more than 9 hours, without any proper information or assistance. Complete lack of respect for the customer, airline to absolutely avoid.

✅ Verified Review | Ibiza to Barcelona. I highly recommend going with Vueling if you want to wait for 10 hours of delays. The flight was cancelled when we arrived to the airport and they sent us a message to say they will move us to the next available flight, which was 5 hours later. Then that flight was delayed for another 2 hours. I can't think of anything more enjoyable than waiting in baggage claim at the airport and checking Vueling website to update the flight status by ourselves because no one gave us detailed information. We lost one day to visit Barcelona..

Malaga to Palma de Mallorca and we gave Vueling another chance because they are the only airline which flies this route at reasonable times of day - a mistake. Within 15 minutes of reaching the airport my husband received a text to advise of a flight delay, but no indication of how long a delay. At the airport there was no fast bag drop desk for those who had checked in online which defeats the object of checking in in advance. The check-in operator said the delay was "estimated" to be 1.5 hours - it turned out to be 2 hrs 20 mins. Passengers were given no less than 5 diffferent departure gates before the flight finally boarded, absolute chaos. The flight is only an hour in duration but there was not even a single refreshments service offered. At least the return flight was on time although once again there was no fast bag drop, and when we arrived only one check in desk was open for a full flight. We queued for 40 minutes and just as we were checking in, one more desk was opened. This kind of service is just not good enough.

✅ Verified Review | Amsterdam to London with Vueling. Massive delay for the plane arrived. Then even after boarding we were just left sitting in the plane. There was zero communication / updates from the crew for 1:30h. Then the usual excuses - weather and strikes, which didn't seem to affect any other airlines. First and last time for me.

✅ Verified Review | Naples to Madrid via Barcelona with Vueling Airlines. The airline seemed so unprofessional. Upon checking in, I was told that with a US passport, I would need a visa in order to travel from Italy to Spain. The duration of my stay was only 4 nights. Then upon arriving, despite the cramped seating on the plane, I was happy to just get my luggage. After waiting about an hour for my luggage, they were still nowhere to be seen. I approach the employee at the customer service desk, telling them that both my suitcases are not here, they stated "oh then it must be lost somewhere". I was given a the PIR and told to go home and wait. After a whole day, I called the airline and it took 5 calls and 30 minutes of waiting before I was connected to a representative. They were less than helpful. I told them the situation and they simply told me your suitcases are still lost, but you'll get it soon. How can you tell me when I will receive something, but have no idea where it is? I would not recommend this airline at all. The employees seems to have no knowledge of the basics. Also it is considered a cheaper airline to fly with, but in my opinion the only thing cheap about this company is the quality and service they offer to their clients.

I have recently tried Vueling from Luton to Amsterdam and have found them to be good value. The cabin staff are very friendly, the plane clean and the check in staff helpful and not too officious. That said there is no on-line check in at either Luton or Amsterdam meaning a queue (so allow extra time) and watch the weight restriction on cabin bags (not always checked). The check in closeS quite close to the flight time and the gates close 10 mins before departure which has saved the day. The seat legroom is not great so if you are tall then its worth an upgrade to an exit row seat.

Vueling Airlines flight from Paris Orly to Florence began boarding late, while the line grew throughout the terminal. When we finally boarded, we were subjected to another hour, if not more, of waiting before take off. When we asked a flight attendant what was going on, she said we were waiting for late passengers. Last time I checked, airlines did not delay flights and inconvenience their passengers aboard the plane just for a few late passengers. Next, we found out that the real problem was "unbalanced weight on the plane". The flight attendants then proceeded to randomly pick people to move from their seats, to different parts of the plane to "balance the weight of the plane". After take off, we found out that half the passengers that were supposed to be on the same flight as us, we're not let on, due to the "weight of the plane issues". Next, we arrived at our destination only to find out (after more than 20 min of more waiting), that every single bag was left in Paris (where we took off). The employees informed us that we all had to wait in line in the lost and found line and fill out forms for each and every bag that Vueling airlines left behind. The whole process of filling out forms and waiting in line to fill out a lost bag report took us more than hour. We posed questions to the airport employees about why they were left behind, why didn't they tell us sooner, when will we get them here, etc, and all they wouldn't reply in answer to us was "We don't know". The airline has yet to contact us about approximately when the bags will get to us. Never again will I fly with Vueling airline.