Vueling Airlines

✅ Verified Review | I booked a trip from Brussels to Barcelona for the weekend with Vueling Airlines. My flight to Barcelona was scheduled to leave Brussels Airport at 9.25 pm and reach Barcelona at 11.30. The flight was delayed twice without any explanation at all. The flight before us that was scheduled to leave around 6.30 still had not left by the time we were suppose to begin boarding. They sat on the plane for over an hour during this time. After repeatedly asking for information (along with many other travelers) we were told that we would be flying out after 2 am. We did not get into Barcelona until nearly 5 am at which point the only available transportation method was a 30 euro cab drive into the city. On the return flight, my original 3.30 pm departure was canceled and rescheduled for 6.40. Again, the flight was repeatedly delayed without any explanation, apology or information. After our third delay, the large crowd of travelers became very agitated and started asking questions of an Iberia worker that had informed us our flight would not leave until 11.20 pm. After pressure from the crowd, he made a phone call and we were finally allowed to board a plane at 10.40. This flight did not leave Barcelona until midnight, meaning we sat on the runway for over an hour. I missed my train home upon arrival in Barcelona and was again forced to take a taxi. I understand that this is a budget airline, but it was the absolute worse traveling experience I have had.

Luton to Barcelona with Vueling. My recommendation - do not use this airline. After years of monthly business flights from Barcelona I have lost all hope in them. Apart from the bad service onboard, the smallest and most uncomfortable seats of any airline in Europe, the worst things happen when they cancel or delay your flight (which happens quite often). They have almost no personal in airports outside of their hub in Barcelona and when things go wrong the passengers are left with no information nor service during hours. I have had the same scenario in Paris Orly, Lyon and London Luton airports. This company is a disgrace and if you have another option to fly, don't go Vueling.

Barcelona to Sevilla with Vueling. We have been waiting at the Barcelona aiport since 3pm (it is now 1am) to board a flight that was suppose to leave 7.45pm. We got notice around 4pm from the electronic screens that the flight had been delayed. At around 9pm they informed us that it would be delayed another 2 hours. We are now sitting waiting for our luggage. Left with no information about what to do and all they have told us is that they are waiting for more crew to come.

✅ Verified Review | Still in Rome after a five hour delay. No information. No updates. Constant change of flight departure times. Rude staff. Only explanation is 'operational problems'. Finally provided us with a free lunch but needed to leave the terminal to get it, going past customs twice. Hopefully the last time I need to use Vueling Airlines.

It is currently 1:55am UK time and we are sat on the Vueling plane which was meant to depart for Alicante at 20:55pm. With little indication to what has happened to cause such a delay. Kind of sums it all up really. Terrible airline and terrible service. Will definitely not be travelling with them again.

✅ Verified Review | Amsterdam to Barcelona with Vueling. They are the new Ryanair. Been flying with Vueling 2-3 times a week for 7 months. They are consistently late 1h plus. The never apologize for delays. The staff are rude (many exceptions). Hand luggage is confiscated randomly. Plane are without air conditioning when boarding resulting in extreme cabin temperature. Food is bad. During flight they keep the toilets locked even though there is no turbulence. Just are consistently bad experience. I will avoid in the future.

I booked with Vueling Airlines on a flight from Manchester to Alicante on 21 June 2016. I was unable to check in online and arranged to be at the airport in plenty of time. We checked our luggage in and then heard whispers that there might be a flight delay. No-one at the desk could give us any information as to how long this might be and the reason for it. Our flight was due to leave at 16.15pm and by 7pm tempers were short. We were issued with a meal ticket and told we would leave at 22.00. This was then put back to midnight. We finally took off at 1am. A delay of nearly 9 hours. We felt sick and very tired and incurred the cost of a 40 euro taxi ride to our destination. Never again. The airline sent an e-mail apologising for the delay and asking me to fill in a questionnaire. Can you believe that the questions were in Spanish. Just another sign of their ineptitude. An airline to be avoided.

✅ Verified Review | London Gatwick to Florence. couple of weeks prior to our trip, we received an email letting us know that our flight was changed by 2 hours. This wasn’t our plan: we would have never booked these tickets in the first place since this meant we would land in Florence near midnight which is very late. The evening of the flight, it was again delayed 3 times before being cancelled at 10:30pm. We were told by the airport staff to go to a nearby hotel (after going throught custom again and picking up our bags of course). When we got there, the staff couldn’t help us out because all the rooms were booked by passengers of another cancelled flight. The airport staff arranged hotels rooms in differents hotels all around the airport for the passengers. Some went to bed past 1am. During that whole ordeal, no Vueling staff were present to help us or guide us. Our new flight was due to leave at 9am the next day but got delayed again 3 times before being diverted to Bologna (we learned this via text, not via the Vueling staff on hand). Once we got to Bologna, our luggage was left behind in London. At this point we thought nothing else could go wrong - how foolish of us. Vueling organised a bus from Bologna to the Florence airport. Once we got to Florence, we were told that our bags were on a flight and were to land in Florence in about an hour so we decided to wait. That plane, also a Vueling flight, got delayed twice and then diverted to Pisa. We got our luggages back a day later. In what world is that acceptable? Now we are asking Vueling for a refund and Vueling is ignoring our emails. Still no comeback on our email sent 2 weeks ago. Customer service is the worst to say the least. T

✅ Verified Review | Alicante to Amsterdam with Vueling. In the past I have defended this company based on previous experience of multiple flights without issues. Vueling seem to have expanded to quite a few new routes in the past 18 months, they now even fly from Amsterdam to London and from Liverpool to Basel for example. Customer service seems to have suffered as a result. Arrived at ALC Alicante airport for my flight back to Amsterdam on VY1376 and after waiting in a very long check in queue discovered the flight was delayed. It happens of course so no problem. I waited at the gate for 3 hours for the inbound flight to arrive from Amsterdam. It arrived at 20:23 (scheduled arrival at 17:50) according to flightradar24. Turnaround was slow so it was around 2130 before we were actually seated on the aircraft. They made us stand in the air bridge for at least 25 minutes. After being seated for 20 minutes the pilot announced a 35 minute engine start delay due to ATC issues. An hour passed. No info from the pilot. Passengers getting restless and asking the FA’s for an update. Captain says 10 more minutes due to a paperwork issue. This farce then went on for about another hour before the captain mentioned crew hours. After 10 more minutes the captain announced the flight is cancelled due to crew hours. Everyone started disembarking. That is when everything went a bit wrong. No-one had become in any way aggressive or threatening to the crew but there were 4 armed Garda National at the door of the aircraft. Don’t know if that is standard procedure but to me it seemed a bit OTT. They called the cops but no-one to direct people and they did not even make any announcement on the plane what to do. We eventually found out to go back through security to the Vueling ticket desk in the terminal. Only 1 Vueling staff member to try to deal with over 100 people. It was well past midnight. No information, didn’t even speak to the Vueling agent as I waited over an hour and the queue was not abating. Found out that there was no hotels – apparently all hotels in the Alicante area were fully booked (which I doubt). No meal / refreshment vouchers offered although by that time mostly everything was closed anyway. I eventually found out from another passenger that if I went to the Iberia desk they would give me a taxi voucher although I had no hotel to take the taxi too. I felt like they just abandoned the whole plane to sleep in the airport unless you had somewhere to go. The flew me from Valencia the next day after a 2 hour taxi ride and even that flight was delayed 2 hrs. Got home 30 hours after I left, completely exhausted. Some holiday. Submitting complaints on their webform is a nightmare too. It took me hours and multiple tries before it would work. Even that has delays. By the way my flight to ALC was also delayed over an hour and 3 hours the last time. They are not even that cheap - paid €180 for the flight. They also systematically lie about delays. They post false ETD's when they know the inbound aircraft has not even left it's original destination. They seem to forget that you can track aircraft in real time on flight radar so I knew exactly when the inbound would actually arrive. Only fly them if you are prepared to fight for a hotel when cancelled and be systematically delayed. I won't be flying them again.

✅ Verified Review | Rome to Ibiza with Vueling. Terribly unfriendly staff on the airplane and even though there was lots of space still I the compartments I was forced to give my bag into cargo. We were already 40 minutes delayed and then we had to wait for our luggage again at the airport.