Vueling Airlines

✅ Verified Review | I flew with Vueling from Prague to Rome and back on their A320. After reading the reviews here I got quite nervous, but overall had a pleasant experience with Vueling. Most of the reviewers here expect to get a luxurious service on a cheap flight, but you pretty much get what you pay for. Our flight was on time, check-in and bagging was okay, customer service was pretty pleasant both on the ground and in flight. The seats are okay for short to medium flights and there is no inflight entertainment provided. The food and drink selection is pretty wide with some menu combinations available. All in all, I received slightly above average service for a cheap price so cannot complain that much. Personally, I would recommend Vueling to others based on this experience.

Flew from Bilbao to London Gatwick. Vueling is a low-cost airline and generally you get what you pay for: The queues are long and you are packed into a plane where the only option is expensive junk food. Having said that, the staff were pleasant and professional and the plane was fine. My objection is that I ended up with Vueling by booking a British Airways ticket for an Iberia codeshare that was operated by Vueling. It was a classic bait-and-switch. There was no priority check in for executive club members and I was refused entry to the lounge at Bilbao, being told that BA didn't grant access for Vueling passengers. As both airlines are owned by the same company, IAG, this is a little annoying.

✅ Verified Review | Lisbon to Zurich with Vueling. Flight delayed and then cancelled. The flight next day delayed many times and then cancelled last minute when it was too late to book another flight. Then they failed to book hotel rooms for everyone, so some passengers had to share the room. Apparently they don't even have a plane to operate this regular flight. The outbound flight was operated by Wamos Air, and it was B747 which is a huge overkill for the amount of passengers. Their mobile check-in and seat choosing process is one of the most confusing that I've seen. They send emails saying "We attach the boarding passes" yet they don't - my tip, check-in from a desktop.

Flew Paris to Amsterdam via Barcelona. Fairly average budget airline experience with Vueling Airlines, with the exception of when one of the airport employees caused me to miss my first flight to Barcelona but was generous enough to give me a new flight free of change to compensate. No issues with the seats and cabin crew.

Rome to Stuttgart with Vueling. Left on schedule in Rome and arrived on time in Stuttgart. Kind staff, clean plane and a perfect landing in medium weather. Despite negative opinions read before, satisfied with them and would take them next time also.

✅ Verified Review | My very first experience on Vueling Airlines was on 17 May with VY8831 from Paris CDG to Seville. After reading so many negative reviews, I resigned myself to expect delays but was pleasantly surprised - everything went smoothly and on schedule. Returning Seville to Paris CDG on 11 June with VY8832 and I was pleasantly surprised again - I was not made to pay the excess baggage fee despite being overweight by 2 kg. The thing about Vueling is that you should not have any high expectation. Also, be aware of the extremely tight legroom.

Absolutley appalling customer service. They lost 4 of our bags and have done absolutely nothing to assist us in finding them. We had to contact another airline and get them to help. One bag contained a wedding dress which we desperately tried to track and they told us to buy another one. We were lied to several times on the phone, and the system for lost luggage is appalling. After one week of waiting we received one bag of the four, despite making around 10 calls per day.

✅ Verified Review | There were two flights with Vueling Airlines. Helsinki-Barcelona was 4 hours delayed. No information provided and no assistance in rearranging the missed connections. The seat space was the smallest I have experienced, impossible even to sit properly. There was no service or offers to buy beverages on the flight. The return flight was also delayed, two hours, with no information or assistance. I had to arrange a sleepover in Helsinki myself with my own money, as all transport to my home town had left. On this return flight, the seating was reasonable and service proper. The lack of assistance with missed connections was shocking though.

My first and surely my last experience with Vueling. Because of a strike, my flight from Paris to Rome was cancelled. First disappointment: it took me a whole morning (despite my attempts every 5 min) to reach the customer service. Second disappointment: arrival at the airport, I never saw such a queue in my flying life. The check in queue literally started at the entrance of the airport. And then the nightmare went on: lack of personnel, poor service, no explanation. Finally a take off with nearly one hour delay. I would not recommend this company.

I would strongly encourage people to think twice before booking a flight with Vueling, unless they are planning a non-essential trip where they don't mind if it is cancelled at the last minute. My flight from Geneva to Barcelona was cancelled 4 hours before the flight. No other options were provided. The customer service over the phone was extremely unhelpful. I ended up finding my own way to Barcelona. There were no immediate or voluntary offers to refund my ticket. I had to push the customer service to give me a refund.