Vueling Airlines

✅ Verified Review | I took Vueling on two separate occasions and both occasions had issues. On the first occasion my flight was delayed by over 3 hours. On the second Vueling cancelled my flight with no compensation apart from an offer to refund my flight. They booked my subsequent flight for over 2 days from the planned date. What's worse is they didn't even reply to my feedback sent to their customer service but rather gave me a system generated - "your refund is being processed". I've flown a few budget airlines on a cross Europe trip, Vueling is the only airline to have issues and no customer service.

✅ Verified Review | My flight in August 2015 was going to leave 03:25 in the morning from Athens to Barcelona. Once arrived at the gate I was informed the flight was delayed, however the reason why was not told. After waiting more than 4 hours it was possible to board the plane, just to leave it again after waiting for a long time inside of the aircraft. Due to technical difficulties, no spare parts on location etc and a head office that was difficult to reach I had to wait at the gate once again. At some point we were offered to go to a hotel for two hours, after which we would be able to board the plane and go to Barcelona. When we came back we were not able to board because the crew had to take a rest! Obviously this was not possible in the past 17 hours of waiting. Close to 21:00 we where able to board the plane, and we flew to Barcelona with a delay of 19 hours. Enough trouble and unreasonable excuses for a compensation (at least) right? While a couple of my fellow passengers managed to get a compensation, they ignored any request of mine or told be the handled according to European law. They even told me the weather was bad at Barcelona, nice try! Never again, I would advise anyone considering to not even try. At least they didn't lose my luggage!

✅ Verified Review | Nice to Palma de Mallorca via Rome. I cannot describe all problems with Vueling - delayed flight, missed my connecting flight, no organistion, no information, waiting, paying unexpected expenses, arguing, fighting for my rights, staff arrogance and rudeness - and in the end with 16 hours of delay in my final destination, my baggage didn't arrive. Now I will have to fight and argue with them on their website again for getting my expenses back. I will never fly with Vueling again.

We were flying home to London from Barcelona and found out that our flight was delayed for just under an hour - we later found out that this was due to an emergency at Luton Airport and nothing to do with the airline. However, boarding didn't start until 30 minutes after the posted time. The person at the gate apologised as we started boarding - first time there was an announcement as such. The plane then waited at the gate for at least another 1.5 hours and none of the crew members even bothered to tell us what was going on. When the passengers asked the crew, the captain gave an announcement as to why we were waiting (queue), but he didn't even apologise. Neither did the crew. When we started moving, there was no announcement either and several passengers were waiting in line for the toilet. En route to Luton and upon arrival, there was still no word of apology from anyone for a flight that was delayed for close to 3 hours. I am a seasoned traveller and I understand why there are delays beyond the control of the airline. However, the common decent and customer-centric thing to do is to inform the passengers and apologise. There were also many issues with checking in, but that would take too long to describe here. Never flying with Vueling ever again.

Barcelona to Milan. Recent booking cancelled due to operational reasons? Phone calls took 5 hours 13 mins, (11 calls plus 9 cut off) to Vueling. Even one of their representatives said that she had trouble understanding and navigating Vueling website! Overcharged - refunded in part (yet to arrive) - problem on the actual email confirmation - long call and eventually got a new correct email - had to explain that turning up at the airport with a telephone assurance that all was OK - is not good enough for me. I print out everything - screen shot from my computer, showing email times/dates/sender etc - all confirmations. Eventually I got new flights, Having had to cancel my lengthy bus journeys to the airport completely, as my new times mean that the bus cannot arrive in time to check in. I have to drive and pay parking charges now. I had to change my hotel booking (with charges) and my car hire (no charges bless them). And thought for the day - not yet explained by Vueling "if Premium" members cannot get a seat because the flight is fully booked, then ring this number - minimum two people and you will get seats. How?

Despite booking an Iberia flight, we were unfortunate enough to be placed on a Vueling flight from Rome to Manchester. We queued for over an hour to check in and were given no indication of problems which were to come. Immediately upon arrival at departure lounge we found out via social media that the flight was delayed two hours. We then found out departure would not be until 23.00 hours. We had been due to depart at 17.45. We were then told via social media that the plane was on its way. Then sent to a different gate and told that flight was now leaving at 21.45. Then told that crew were out of hours and a new crew had to be found. Then crew arrived and then no buses to aircraft. Finally boarded at 23.15 hours and that was the first time we saw anyone from the airline. A truly disastrous experience, and to top it all off, the leg room on their planes is the smallest we have encountered. We arrived in Manchester approximately 02.00 hours where we landed so far away from the terminal it took about half an hour to get to passport control. Needless to say we will never travel with this airline again. We also will not book an Iberia flight or British Airways flight as the majority of passengers on this flight thought they were travelling on a BA flight they had booked.

After a fantastic holiday in Italy and Greece, we turned up at Rome airport only to find that the BA flight we had booked was being operated by Vueling. Despite the fact that we had a BA flight number and queued at the BA check in for over an hour, the rude staff proceeded to turn us away and sent us to check in with Vueling! After another hour in endless queues, we finally checked in and were sent to the gate. We then had our flight delayed hour after hour for over five hours until we finally boarded the worst aircraft you have ever seen. No legroom. Dirty, hot and smelly. No information from either BA or Vueling and no one to be found to help or apologise. I will never fly with BA or Vueling again. I will also never travel to Rome's appalling airport again either. Rude and unhelpful staff everywhere, totally disorganised and thoroughly dreadful.

The worst customer service I have experienced. I am a frequent flyer and use many different airlines. Check-in in Genoa, Italy, was a complete disaster. The gate attendants were disorganized, surly, rude, and inefficient. No eye contact whatsoever. Desks were opened 45 minutes before the flight was supposed to take off. Flight left over an hour late with no explanation whatsoever. Terrible flight attendants. Shockingly bad service from Vueling Airlines.

Luton to Amsterdam and our first experience with Vueling was not a great one. We booked with BA, and we're not aware it was Vueling until the end. Our flight from Luton was 2 hours late leaving, no explanation was given, in fact the captain spoke only once and so quietly you couldn't hear him. Outbound the seats were very tiny with absolutely no legroom at all, thankfully we were only in the air 50 minutes. Coming back, it was an hour late, again no explanation, just seemed par for the course with this lot. I personally would avoid travelling with them again if I could.

✅ Verified Review | Shocking airline with zero customer service. Held for 2 hours at the gate in Florence, with no information, no refreshment and no toilet facilities. About one third of the passengers bumped off the flight, then the rest of us received no baggage at Gatwick. A reason of "high winds" was given, yet all other airlines appeared to be leaving Florence without any problems. Zero response from Vueling on whereabouts of the luggage so far. Booked via BA so complained to them too, but given common ownership that is likely to be a waste of time. My family were distraught, and I will never fly with Vueling again.