Vueling Airlines

✅ Verified Review | Barcelona to Luton. Got Easyjet out to Barcelona for a long weekend, and used Vueling for the return. I expected mass hysteria and long delays. Staff were all courteous and attentive, flight was on time and even made time up in the air, yes the plane floor was a bit on the untidy side, a couple of sweets rolling around but generally this was a good flight, loads of leg room too by the way.

Lisbon to Cagliari via Barcelona. The worst airline I have flown. Late, appalling customer service and they seemingly lose as many bags as they deliver. We flew with Vueling over several routes during our three months in Europe and 3 out of 4 flights were delayed longer than 4 hours, with the 4th delayed 3 hrs. We missed one connecting flight due to the delayed first leg and were not able to continue on for 12 hrs. Our bags were lost for 14 days, with no email or phone responses in that time. Not once. I can't say enough about how frustrating our experience was. I am only giving one star for each category as the rating system won't enable me to give zero.

✅ Verified Review | Amsterdam to Valencia. Flight delayed by 2 hours 40 minutes. There are no staff in the airport to speak to and no food or drinks vouchers. Just realised when looking at the other reviews how terrible this airline is, wish I knew before.

✅ Verified Review | Luton to Barcelona with Vueling Airlines. Delayed flight one hour. At airport baggage claim no indication of carousel to go to. Then after not finding luggage, a very long line of irate customers who had lost luggage. After 2 hour wait I was given a number to call. This number does not work. After 6 attempts the number tells me to list all my items lost and post it to the Vueling website! How do I list 23 kilos of luggage, clothes, important papers, and other items. Now I am stuck in Barcelona not able to visit any other places.

Barcelona to Moscow with Vueling Airlines. This is the worst airline I have flown with. Our flight was delayed. Once the plane did arrive it was not clean. The staff were quite indifferent to passengers. There was no food or even water offerred after an initial run just after take off. The tray table was gaffer taped to the seat. There was a patch on the seat. We waited on the Tarmac for a very long time without aircon. After arrival all our luggage 4 cases were missing took 48 hrs to be traced- one case they had no idea where it was! With no Russian it was hard. We had to go to the airport to claim baggage once it was found at our own expense. Have to say though that ground staff were friendly and wheelchair assistance was organised. Overall 4 out of 10 - fail - if only on actual flight it would be 0.

I wish I had checked Vueling Airlines visitors posts before, people are suffering big losses due to this airline and so have I. I lost 1 checked in baggage in the flight on 8th July and its been 20 days they haven't replied to even a single email of mine. Their customer service sucks big time, they don't entertain your calls or emails. I don't know if they have any staff or not. Our other flight from Paris to Barcelona got cancelled in the last hours, forget the compensation for our expenses they haven't even refunded the money of cancelled flight. And its been almost a month since this case. There is none to listen to our grievance and help us. This is the worst airline one can choose.

✅ Verified Review | Barcelona to Milan. It was bad from start to finish! The outbound flight was delayed over an hour while we all stood in line and never did an agent say we were going to be delayed. Then when we did finally board the captain explained that the crew with the luggage were on strike. So then coming inbound we all head to claim our luggage, but there was no luggage. We waited an hour and 19 minutes before the first piece of luggage left the carousel! There were no agents around to give any information about our luggage. Yet we pay 35 euros for our luggage to arrive in a timely manner. I then go downstairs to ticketing to complain about this horrendous service, where I waited another hour, just to be told to write an email. I'm amazed that this company is still in business, no one has anything good to say about them. This was a first and last time flying with Vueling, I'd rather walk!

✅ Verified Review | Rome to Berlin. First the flight was delayed for an hour. We were supposed to take off at 13:00 not 13:55. My luggage was lost and they didn't give us any information where is it, not only for me for other passengers too. They said that the luggage wasn't on the plane and they don't know where it is. I am very disappointed. This is the last time to fly on this airline.

Barcelona to Edinburgh. Long delays on both outward and return journeys No food or drink available on board outward journey Extremely uncomfortable seats. My luggage was lost on return journey and I was given a number to contact. This was a call centre where every day they told me my luggage had been traced and waiting to be put on a flight. After 2 weeks phoning someone told me that it probably hadn't been traced and they couldn't do anything. Every number or e mail I contacted gave me an automated response which told me to contact the lost luggage. The lost luggage number also told me they couldn't help. After looking at their Facebook page I discovered every day numerous complaints the same as mine going back for years, so obviously nothing is being done about them.

✅ Verified Review | Original flight delayed. Replacement flight boarded 1.5 hours late. Flight had not been cleaned and was full of trash. It was an old aircraft - flight cancelled after waiting 30 minutes. No explanations given. Had to wait 1 hour for airline staff to show at ticket office. He shouted all passengers had to go to a hotel. Not possible to get compensation nor discuss same. Asked to be put on earliest flight next day but was told it was full. However when I mentioned tickets were available online was informed by staff that this airline always overbooks heavily and no seats actually available.