Vueling Airlines

Booked under British Airways but discovered that Vueling were operating the flight from Prague to Paris. BA need to sort this as I booked expecting one service and got a far below standard one instead. Flight was delayed due to late incoming flight. I needed to be in Paris for work the next morning and so needed to know if the flight was likely to be canceled. I asked (after 5 hours of delay) "has the flight taken off from Paris yet on its way here?" and they couldn't tell me if the flight was in the air or still on the ground, they repeated "We don't know" which I found truly incredible and highlighted the lack of customer care and / or the complete lack of communication within the airline. I ended up rebooking with Air France and got to Paris eventually learning that that Vueling flight had been canceled at the last minute. I would have been stranded and missed work. Their lack of information, customer care and cancelling after a six hour delay (rather than doing it earlier allowing people to make alternative plans if needed) was absolutely ridiculous. This airline is trying to run with too few planes and too few staff and I would advise that you avoid at all costs unless you have two days to spare for each part of your outbound and inbound flights.

✅ Verified Review | Had a Vueling flight booked from Amsterdam to Mykonos with a stop in Rome. Vueling delayed our first flight by 2 hours, causing us to miss their second flight. They were not supportive at all in rebooking our 2nd flight and lost our luggage in the process. We had to find our luggage and find a way to get ourselves to Mykonos. When I asked them for a refund on the flight they caused us to miss due to their own "operational issues" they just said sorry but we don't offer refunds and we can't help you. Don't fly with Vueling if you can help it. I saw the horror stories and should have listened.

We flew from Palma to Sevilla and Granada back to Palma and were nicely surprised with Vueling service. My wife got very anxious after reading the reviews about delayed/cancelled flights, lost luggage, poor service. For a short/no correspondence flight in Spain, it was fine; maybe it's different if you have a transfer and luggage can get lost. Of course you don't get free coffee or anything on board (you can survive 1.5 h on these conditions) but you get the free 20kg luggage per person. Seats could be bigger but for 1.5 h, there's no TV, wifi, it's a bit bare - but you can read maybe? Flights were on time or within 10 min of scheduled landings, cheap prices so very satisfied and to recommend in fact. Would fly again with them to/inside Spain.

✅ Verified Review | Barcelona to Lisbon. We booked a British Airways flight which turned out to be Vueling Airline. Our flight was more than 5 hours delayed. Reason: plane is delayed from previous flight. Communication was very poor. Beside that they changed the gate 4 times (B, C, A, B). One of the smallest legroom spaces. Already my flight from Lisbon to Barcelina was 1 hour delayed and then we had to wait another 2 0min because ground staff wasn't ready.

✅ Verified Review | Venice to Paris. One of the worst flights I had booked on BA but flew on Vueling, and I express resentment to BA code sharing with an airline that is far below its standard - this was not my first experience flying Vueling on a BA booking. The flight departure is a mess and it took one hour to check in. Venice airport is terrible, absolutely unorganized. There were only 2 staff members manning the check in, and air terminal signage was misleading. The flight is of the no service type, not a drop of water is free, and a tea costs 2.60 Euro. But the worst is that, not to my preflight knowledge, we landed at Terminal 3 of CDG, the low-cost and leisure terminal. You need take a walk wih luggage to reach a train station, where a shuttle train will take you to T2 where transportation is available. There was no other flight using this terminal, we Vueling are the cheapest, but unbelievably it took some 40 minutes for the luggage to arrive. It is more than an hour after landing that I was able to board the airport bus to town. It is incredible that both check-in and arrival were delayed, some two hours are thus lost. I will never fly Vueling again.

Manchester to Barcelona with Vueling. Even considering it's a 'budget airline' it was well below expectation. Both legs of my trip were delayed (90 minutes and 20 minutes - not the end of the world, but enough to affect my train connections / plans). Both planes were extremely dirty - crisps and sweet wrappers on the floor, gum on seats - I even noticed a couple of torn seats too. Staff tried hard, but were overworked. Obviously there was no complimentary drinks / food, which is to be expected for a budget airline.

Rome to Barcelona. My wife had just left hospital in Rome after being taken ill on cruise ship. We had to meet a connecting flight for UK in Barcelona. We were desperate to return home after an horrendous weekend. Vueling Airlines were fantastic. We were particularly grateful for the assistance my wife received in bypassing check in and the gate queues. We got real VIP treatment. Well done to all staff involved.

✅ Verified Review | The customer service is horrendous. I booked a return flight from London Gatwick to Bilbao for my wife and 2 kids on the 14 July. I immediately realized I had booked the wrong return date. I phoned them as soon as there office opened and the advised that I could cancel for a refund (of which I got email confirmation) and then you rebooked the return online. I was told the refund would take 10 days. That was almost 7 weeks ago. I have phoned them about 8 times chasing my money and each I get told that it has been processed and I just need to wait. I was also told that I can't speak to a supervisor or manager. They said if I fill out the online form that a supervisor will contact me - I'm still waiting. I have emailed twice. Once they replied that it is being dealt with, the other they said that as the flight wasn't delayed that I'm not due any compensation - what the hell, they obviously didn't even read my email as it was the refund for a ticket they cancelled that I am chasing. The ratings don't allow me to put down zero otherwise I would. The customer service is ridiculous, and management is cowardly for not dealing with real issues. To wait for 7 weeks to be refunded money is pathetic.

✅ Verified Review | This was my first experience using Vueling Airlines flying from Manchester to Tenerife South. I chose this route and flight as it was the quickest option for me, I did not review Vueling prior to flying and I had no expectations other than to get from point A to point B. I had originally been booked to fly to Tenerife two days prior with Jet2 from Newcastle but had to delay due to my mother being taken to hospital. When all was well I assessed my options and chose this flight because nothing was available from Newcastle. It left Manchester at 11.10 which was possible to catch by using the first train of the day to Manchester Airport. The cost for the flight was quite reasonable given it was booked less than 24 hours prior, but certainly not the cheapest option that day. The option to book your seat onboard was also available for a fair price, which I did. Frustratingly you can not check in online for Vueling flights from Manchester. As I had hand luggage only, it meant I wasted a little time queuing just for a boarding pass. I was given the option to check my hand luggage in for free but declined. Vueling use Terminal 3 at Manchester. I like it, it is smaller and easier to navigate, but it seems distinctly business like. It was fairly busy and I waited by the windows to see our aircraft taxi in and follow it down to the gate prior to the gate number being announced. Boarding our A320 (EC-LVU) started row 15 rearwards first. However not many passengers had arrived at the gate so other passengers were soon invited forward. We boarded via an airbridge and were met by a purser who was very welcoming and smiling. I was seated in 7A. I had lots of space available for my bag in the storages and enough leg room for me (I am 6ft 2ins). The cabin looked a little older than its three years age, but it was comfortable. Once boarding was completed I thought we might be going, but it took an age to refuel for the trip so that wasted quite a bit of time. Captain made a PA in Spanish and English about our route and flight time (4hrs 9mins) and we left the airbridge around 25 minutes late. The flight itself was smooth, no intrusive announcements. The crew kept up a cheery and engaging rapport with the passengers despite the language and barrier, they all spoke English, but were not like some Spanish crews I have encountered in the past who keep it very much service orientated. Had some very nice views on the flight down. Would have been nice to have an update on our location but that's just me. The inflight service consisted of two bar services, but crew could be seen taking items to passengers by tray in between. Interestingly no tax or duty free was sold on the flight. Not that I wanted any, but very used to seeing this on holiday flights. It did mean there was no pushy sell, which made for a nicer journey. The aircraft was not fitted with WiFi, again a little disappointing as I had heard they do have WiFi, and I most likely would have used it. Toilet onboard at the front has not been restocked with toilet paper I found it annoying as it was not as if the crew were particularly busy on the flight to have the time to make a cursory check. We arrived into Tenerife around ten minutes ahead of schedule. I was in the apartment 40 minutes later. Overall a good flight experience. I would fly Vueling again.

✅ Verified Review | I flew from Zurich to Lisbon on the 24th August 2016 and there was an issue with the cockpit door. More than three hours later the issue was resolved. I flew them again on the 29th August from Zurich to Luton. Flight was on time but then we were on the runway for 1 hour only to return back because there was a technical issue. It's not all that cheap and an absolute waste of valuable time.