Vueling Airlines

✅ Verified Review | Luton to Zurich. A few weeks after I bought their cheap tickets, they cancelled my flight in July 2016, and when I looked around for new tickets the prices had gone up. But what I am angry about is that the process of getting the refund was extremely painful, and I did not even get all my money back. To get the refund I was asked to get refund confirmation from Vueling and send it to eDreams (my vendor), but Vueling was not very cooperative. I had to call them several times and argue with them very hard just to get the confirmation. I had to argue because they were very slow to understand the situation and wanted to bother as little as possible. Why couldn't Vueling take care of this process themselves and send it directly to eDreams in the first place? Why give the customer an additional trouble of running around for a refund? Furthermore, the eDreams service charge of £95 was non-refundable. Because the cancellation was entirely Vueling's fault, it is only right that they pay the service charge. But they refused to do so. I appealed to several places but no one could help. I never got this amount back.

✅ Verified Review | Stuttgart to Barcelona. Arriving at STR airport, everything seems fine. According to the airport flight monitor, there was no delay, sched. dep. 14:55. I also checked on the Vueling website and was shocked: new expected departure time 19:00 because of "operational reasons". But was the flight delayed or not? The airport still said the flight would be on time. So I checked in normally, went to the gate, the gate staff came on time and turned on their computer. Only problem: there was no aircraft at the gate. They knew nothing about the delay. When passengers complained and showed them the Vueling website with the delay, the staff announced: "We don't know where the plane is, but according to passengers the plane didn't even take off from Barcelona." We got food vouchers, but still no information whether the flight would even operate. 4 hours later, they announced a new departure time of 19:30. In the end, the plane departed at 19:55 - five hours later than expected. The flight itself was okay, the plane was very new, service was normal, the seat pitch was quite low. But they didn't want to comment on the delay, very unprofessional. The return flight had also a delay, but at least "just" 40 minutes. Customer service via E-Mail is an absolute horror, it takes weeks for an answer. Telephone hotline is constantly occupied. In short: the airline has the potential to be a good LCC, but their operations are just poor (nicely said). The customer gets zero information from Vueling, even the airport gets zero information. No customer service available. A lot of delays. The Airbus planes are in good condition, inflight staff is decent, seat pitch could be better. I'll try the airline again in the coming years, hoping they improved their operational difficulties.

✅ Verified Review | Rome to Manchester. We were charged £412 GBP for a "Change of Name Charge". There was a spelling error in the name on one of the two tickets in our party. The Vueling website states that misspelling of names will be met with reasonable accommodation, and since this error was more than 3 characters, we were to be charged full price for a new ticket on the day of travel. We purchased our tickets more than a month ago, and by January 2nd you can imagine the price to buy a ticket on the day of would be insane. They made no exceptions, refused to allow me to speak to a manager on the phone, saying it was "Not allowed", and told me that if there was an airport ticket office the manager would speak to me. The airport ticket office, despite being painted from floor to ceiling in yellow Vueling with yellow Vueling banners and staffed by folks with yellow "Vueling" lanyards informed me that they do not work for Vueling, and since they are contracted from outside, cannot help me, nor do they have a manager to speak with. In the end, out of options (Alitalia had only business class), I had to fork over nearly €500, which is a small fortune to me, to these people for a charge that seemed as exorbitant as it was ridiculous. Something as simple a few incorrect letters for one passenger's surname may cost you a fortune. When you read on the Vueling website that reasonable accommodation will be made, firstly, do not believe them, secondly, know that they have already ensured that there will be no one available to you to help you or to even offer an explanation, either in person or even on the phone.

✅ Verified Review | Birmingham to Malaga. Vueling Airlines are totally incompetent, they have lost my daughters luggage and despite us having all the correct information , they have no customer service to either help us track it or file a claim for compensation. When we then looked at other online reviews it appears this is a very common story. My strong advice, never use Vueling Airlines.

✅ Verified Review | My flight today was supposed to leave Florence airport at 3:45 for a quick 1.5 hour flight over to Prague for the last stretch of my honeymoon. I am now currently sitting in Pisa airport, lost and confused as to how I ended up here without any explanation from your airline. The original flight was supposed to leave Florence at 3:45, but due to bad weather the flight was delayed. Then after 5 different time changes (from 1 hour delayed, then 2 hours delayed, back to on time, then 1 hour delayed and then finally diverted to Pisa airport due to fog). I know this is not your fault. Unless, somehow, you can control the weather, which I highly doubt since Vueling don't even have a representative in this airport for us to talk to. We get on the bus to take us to Pisa airport, which goes relatively smoothly (which I am guessing has everything to do with the Florence airport staff and not Vueling) until we get to the Pisa airport where we proceed to drive to some back entrance, park in front of a security gate and wait for 35 minutes before reversing and driving around to the front entrance. Once the busses park, the lights come on and everyone starts to look around lost. No one is there from Vueling to tell us what to do next, so all the passengers get off the bus and start grabbing their luggage. There is still no instructions on what bags to grab or leave, no one there to help us unload our bags from the bus and no one to explain what we do next. All the passengers start asking Pisa airport staff what to do and they are able to explain that we need to leave our checked bags, get our carry on luggage and then head to security (even though we have already cleared security in Florence). My wife and I are now sitting by the gates in Pisa airport with no information on what is happening. We have asked around and no one from Vueling is located at this airport to provide assistance. Vueling have left travelers from a lot of different countries stranded and confused, with little direction on when we can expect to leave. I have even stopped getting your email updates on our flight status. It is now 4 hours and 15 minutes past the scheduled departure time and I still have no idea when I will arrive in Prague for the last week of my honeymoon. I have no one to talk to from Vueling, their website doesn't work properly and Vueling staff is nonexistent. I have flown a lot in my life, and want to congratulate Vueling on being the absolute worst airline I have ever used.

✅ Verified Review | Paris CDG to Barcelona, and as always Vueling flight is delayed. A few minutes this time, but I have never boarded on time with this airline. Cold cabin temperature. Friendly staff. Funny part is that more than one person enters the plane with more than one cabin luggage and most oversized. Space between seats is very deplorable.

✅ Verified Review | Barcelona to Amsterdam. All in all it was a bit of a debacle from start to finish. Firstly, I tried to check in for my flight online the day before I was due to fly. I found that in order to get a seat I had to pay an extra 15 euros because all of the cheaper seat options were already booked? I decided I didn't want to play into this absolute scam and would check in before my flight at the actual airport so I didn't have to pay extra for a seat on a flight I'd already paid for. I arrived to the airport on time, tried to check in and was told that the flight was overbooked and they couldn't fit my onto the plane - but they would put me on the next available flight about 3 hours later. Feeling pretty bummed, I did a solid stint of airport people watching for a few hours waiting for my next flight back to Amsterdam. I was told by multiple staff members that I was entitled to a 250 euro compensation payment and could contact the customer service team in the next few days. I filed a claim through the Vueling site, received an email confirming my request for compensation, provided my bank details and then, radio silence. I've sent multiple emails asking for updates on my claim, even resorting to commenting on their facebook posts to try and get a response from anyone. It's been a month since my initial flight and so far Vueling have been avoiding me like the plague. Overall, a pretty frustrating experience to be honest.

✅ Verified Review | Gatwick to Barcelona return. Having looked at Vueling Airlines reviews was somewhat apprehensive regarding this airline. However, no problem checking in, flights on time, and all good. Flight out on A321 with enough leg room for a short flight. Return flight A320 loads of leg room. Would suggest checking in online to make life easy.

✅ Verified Review | Flew Vueling from Paris Orly to Barcelona El Prat. Flight was delayed and the ground staff took me for a fool, I could find out online from when I arrived at the airport that the flight was delayed but Vueling told passengers that the flight was on time right up until the time of departure when reluctantly they announced it was delayed. One thing I can't stand is been taken for a fool, and Vueling did this which is sad as I had a nice flight with them the previous year!

✅ Verified Review | Munich to Rome with Vueling. Terrible online service. I did not receive any confirmation email right after I booked my tickets (checked, several times, in the spam folder). I had to ask for a new email, which only arrived several hours later. And then the nightmare begun again with the check in online. I tried many times to have the boarding pass sent to my email, always unsuccessfully. I thought then I could just print it at the airport: in MUC, Vueling is probably the only airline which doesn't provide any automated printing machine. I solved the issue downloading the Vueling app, which was the only way to get my boarding pass, besides waiting in the check in queue (which totally defeats the purpose of check in online, doesn't it?)