Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
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2/10

"very tired of the delays"

(United Kingdom)

Verified Review | Me and my husband fly often from London to Rome. We use Vueling for its low cost. But we are getting very tired of the delays. Every flight is at least 30 min late. It causes us great stress as we miss our bus connections in Gatwick and Rome. We will avoid using Vueling in the future. Not worth the savings.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to London Gatwick
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"dusty, dirty plane"

(France)

Verified Review | A horrible journey with Vueling from Rome to Lyon in a dirty plane. Delay of 15 minutes on the way, 30 minutes on the way back, everyone changes places to the class above (so glad to pay for nothing!) And a long trip to hear chuckling staff laughing in the galley.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Lyon
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"was comfortable enough"

(United Kingdom)

Verified Review | Bilbao to Gatwick. Pleasantly surprised after reading negative reviews. The plane left on time and arrived early. I'd booked a seat in row 2. Priority boarding was very straightforward. It was comfortable enough with adequate leg room. Back of the seat in front was rather grotty. Didn't eat or drink anything on board, so can't comment on what was on offer. Staff were fine.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBilbao to Gatwick
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"by far the worst airline"

(Norway)

Verified Review | We flew with Vueling down to Palma from Bergen via Barcelona, and the same route back home. This is by far the worst airline I have travelled with, and I have approximately 100 flights each year, and have flown with more airlines that I can count. Everything from check-in to picking up baggage was a disgrace. Everything was delayed all the time and the lines were nothing but a mess. We has delays with all four flights, ranging from 50 min to two hours. The staff could not care less and was offered no refreshments while waiting, not even on the flight home that was delayed just over two hours. The luggage was delayed over an hour both times. The tickets might seem cheap at first, but the extra costs will keep on coming. It is worth spending 150-250 euros on another airline just to be free of Vueling.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePalma to Bergen via Barcelona
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"blocking the toilet door"

(United Kingdom)

Verified Review | Paris Orly to Lisbon. First of all, I made sure that we had speed boarding and extra leg space when booking my tickets - the extra leg was greatly appreciated, however the check in was so disorganised and busy that we had to queue anyway, so waste of money on that one. No one greeted us when arriving (same when we left the plane). The staff tricked the customers into believing that the front toilet by the cockpit was occupied by blocking the toilet door which kept the lights on red (occupied) leaving customers waiting for the loo. I for one demanded the toilet and they opened it only to re-block it 10mn later making sure they drew the curtains behind. We were sat at the front and could see every time they blocked the toilet door. I have never seen anything so disgusting in my life. A disgrace especially due to the fact that it took them more than an hour to go through the aisle to serve drinks and food blocking the way to the other loo at the back. I didn't feel that the tickets were that cheap.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis Orly to Lisbon
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"don't expect too much"

(United Kingdom)

Verified Review | Cardiff to Barcelona. This time every thing went to plan other than the fact that they changed the flight times twice before we flew. Luckily we were flexible enough to accommodate the changes. The planes we flew on were old and as others have stated the leg room is poor. Previous experience with Vueling has taught us that they have appalling customer service and if anything goes wrong you're on your own. Our advice would be don't use them if you have to be somewhere on a specific date and time because of their spectacularly cavalier attitude to providing the service. If you're flexible they can be a good alternative to other low cost carriers but don't expect too much.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCardiff to Barcelona
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"No sorry, no refreshments, nothing"

(Australia)

Verified Review | Flew Vueling Airlines from Florence to Barcelona. Never again. We were supposed to leave Florence at 6.15pm, at around 5pm they advised that the flight was diverted - no announcements. When we asked what is happening, they advised flight diverted due to wind conditions. All other airlines continued to fly. We got bussed to Pisa to catch our flight after 4 hours wait. Still no announcement, sat on the bus in Pisa for an hour, finally arrived via our flight in Barcelona at 2.30am! No sorry, no refreshments, nothing. Never again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFlorence to Barcelona
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"it was impossible to contact them"

(Iceland)

Verified Review | First time in my life I want to write a review about an airline. Flew Keflavik to Barcelona with Vueling. 3 hours before check-in they cancelled the flight due to "bad weather conditions" and announced they would fly 24 hours later! First: this reason seems to be a cover up since weather conditions for every other airline flying to Spain this day was fine. Second: they had the nerve to postpone/delay the flight for 24 hours instead of checking the "weather", lets's say every couple of hours. Third: it was impossible to contact them. Fourth: they refused to compensate covering their accountability due to "bad weather conditions". Never again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKeflavik to Barcelona
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"they organised it well"

(United Kingdom)

Verified Review | Flew Vueling Airlines from London Gatwick to Paris CDG. What a great service. We only had carry on luggage but went to drop our bags, it was empty and the lady at check in asked if we wanted to put our luggage in the hold for free as the flight was very busy. We opted for this as we were early so it was nice not to drag it around airport. When it came to being called for our flight they organised it well by calling out seat numbers, so when boarding you were not stuck waiting for people to put their luggage in over head lockers and blocking the gang way. Well done Vueling for using common sense compared to our trip out of Paris with easyJet.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Paris CDG
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never fly this airline again"

(United Kingdom)

Verified Review | Gatwick to Barcelona. Unbelievably awful. Once on the plane, we sat for 35 minutes while various other people boarded the plane to re-count everyone. Eventually a paper passenger list was produced and every passenger was individually checked in again. This took over an hour. No announcements were made and the cabin crew just seemed to ignore everything and found it quite amusing. Finally on the runway, we were called back again to the terminal as a bag was on the plane which needed to be removed. Again, cabin crew were really unhelpful and didn't inform anyone what was going on. Eventually in the air, over 2 hours late no apology was made and the in flight service failed to happen. The crew pulled the curtain at the front of the plane and appeared to be ignoring passengers' call bells. Overall a totally abysmal customer service experience, particularly considering the plane finally landed after 2 am. I will never fly this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Barcelona
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no