Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
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4/10

"Lessons learnt from a missed connection"

(New Zealand)

Verified Review | Lessons learnt from a missed connection with Vueling. When I booked our trip from Venice to Seville on Vueling I wasn't worried that we had a 2.5 stopover in Barcelona, even though we were changing countries we were within the Schengen region so would only need to clear security (and this was before the new security screening procedures were introduced). Shortly before we left for the airport Tripit sent me a message saying the flight had been delayed, even though, according to the Vueling app it wasn't. Even when we checked in there was no mention of a delay. Long story short we ended up leaving over two hours late (which means we are entitled to 400 euro compensation each - good old EU). Of course we missed our connection (not by much though - if they'd had somebody waiting to rush us through to the gate we would have made it). There we no flights to Seville that night so Vueling said they would give us vouchers for dinner and a hotel. Ok, we thought, this has turned out to have a silver lining after all, as it was only 9pm we'd get to spend Saturday night in Barcelona - how bad can that be? Very, very bad as it turned out! As we had no checked baggage we were at the front of the 'passengers with incidents' queue where we were given our vouchers. Dinner was to be at the most basic of airport cafes (no alcohol of course) and we had to wait until 11.30 to get the bus to the hotel. Barcelona is a hub for Vueling so most of the people on the Venice flight had also missed connecting flights. There ended up being a full bus load of us. We decided not to wait and take a taxi at our expense to the hotel, the taxi driver had never heard of the hotel and when he looked it up on Google said "it's not even in Barcelona. I'm not sure how much it will cost but it will be at least 80 Euro" Gulp. Back to plan A. We got to the area where the bus was supposed to be and waited, and waited. Naturally nobody from Iberia or Vueling fronted up to let us know what was happening. We left sometime after midnight and drove for at least an hour to a hotel in the middle of nowhere. We finally made it to bed around 2am. The only bus back to the airport left at 5am! What would I do differently? I would collect my new flight booking and boarding pass and say no thanks to the offer of dinner and hotel room. I'd take a taxi to downtown and choose my own hotel and restaurant and have a memorably pleasant evening. I could afford to do this with the 400 euro compensation that I'd be getting from Vueling.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVenice to Seville via Barcelona
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Low cost is a joke"

(Romania)

Verified Review | Flew Vueling from Bucharest to Barcelona. I booked an EXCELLENCE class ticket with this airline, nobody from cabin crew team offered a smile at least, even though my ticket was confirmed on 1A seat with meal. What totally ruined my day was not the unfriendly cabin crew, but I missed the connection flight to Vigo because of a critical delay on the first flight, Bucharest to Barcelona. Low cost is a joke. It was, on contrary, very expensive. Many thanks to the nice lady at airport staff who helped me to reroute.
AircraftA320
Type Of TravellerBusiness
Seat TypeFirst Class
RouteBucharest to Barcelona
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Least legroom I have had"

(United Kingdom)

Verified Review | Olbia to Barcelona. Horrendous. Least legroom I have had on any airline and I have flown with a lot. Awful customer service. Will never fly with again and would not recommend. Air hostess was very unhelpful . I got to the check In desk 3.5 hrs before the flight as online check in was not possible
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOlbia to Barcelona
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Customer service is lacking"

(Australia)

Verified Review | I am a frequent flyer having flown different airlines including budget ones but this airline is absolutely ridiculous when it comes to on time services. Flight was on time when checked online prior to arrival to the airport. Customer Service at airport said it was unable to confirm on time or not because it was just over 2 hours prior to flying. Within 15 mins of due boarding indicator board stated delay of 20 then 30 then 45 minutes, all within 10 minute! Yes budget but seriously this is 2017 and for delays like this is unacceptable. What about those with connecting flights? Customer service is lacking. Jetstar Australia and Tiger Air can show you how its done. Same experience flying Barcelona to Palma delayed without advice until at the boarding gate waiting to board. Never again will I fly with them. I'd rather sail from Barcelona to Ibiza or Palma.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIbiza to Barcelona
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"a 2 hour grievance policy"

(Canada)

Verified Review | We booked a trip from Geneva to Barcelona and when I received the confirmation email (which showed only one passenger, not two), it showed we had bought tickets for Lyon to Barcelona. I phoned but the lines were closed so I left an email explaining the situation. The next morning I phoned and the lady refused to help me. She said she could not change the tickets or refund the money. We asked for a manager or some sort of help as we were both students traveling on a budget but she said she could not help us. I explained this was the airlines fault but she just repeated she could not help us. We phoned back several times until we got a new representative and the same scenario played out. Finally after we got him to understand our situation he told us they had a 2 hour grievance policy. The email never stated this nor did the website make any reference to this. This made us aware that they could change the flight and they just did not want to help us because they wanted our money. I explained again, after several attempts, that we emailed them immediately after we received the wrong tickets. He looked up my email and finally accepted to refund our money. No apologies for their mistakes and I am still waiting on my money to be refunded. I am appalled that an airline would not change the mistake they made and how unhelpful their "customer service" was. I am grateful they finally gave me a refund but I still do not understand why it took so much push from my end. What are two students traveling on a budget suppose to do with tickets from Lyon when they are in Geneva?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGeneva to Barcelona
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"seat pockets were filled with old garbage"

(France)

Verified Review | Flew from Prague to Paris. Flying with Vueling on that particular route was like flying in a garbage bin. On our way to Prague I noticed that the seats were from an older aircraft and that the floors were not vacuumed properly, the seat in front of me had a red wine stain and the water in the bathroom was stagnant and wouldn't flush. On our way back, our seat pockets were filled with old garbage (several gums, wrapping papers and something smelly). It made me nervous as I sat there and thought about what else were they neglecting. The flight attendants were doing their jobs, even though it felt like they were disorganized, and on both flight had to lunch and dine first, so there was a bit of a wait for the customers. They had trouble picking up the carnage before landing as there was little time left for it. Not a pleasant experience. Wouldn't recommend that route. Both Iberia and Vueling Airlines bookings end up on the same plane.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePrague to Paris
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline does not seem to care"

(United States)

Verified Review | Rome to Split. My wife, and couple family members, and myself were on a very short flight from Rome to Split. The flight was very short and simple, but as the pilot checks the fuel, tire pressure and other things needed for the plane to take off properly, nobody thought it was important enough to make sure all bags were on board. When we all arrived in Split the baggage handler said they plane is empty and no more bags. I thought he was joking since there was about 50 people still waiting for their bags. The airline never stepped up and contacted us in the time they said nor did they act as if this was an inconvenience for is who so not have our bags. We have been in split for 2 days without our bags and the airline has not completed the task we paid for. This is 2017 and how an airline could let any of their employees to let this happen to so many bags is very unprofessional. Someone needs to step up and take accountability for the hardship they caused the paying customers of their airline. This airline does not seem to care that people work hard for their money and pays a high price for a nice vacation that can all be ruined. I only give a 1 because the system won't let me leave anything less!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Split
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"I was pleasantly surprised"

(United Kingdom)

Verified Review | Manchester to Tenerife South. After the bad reviews I had read I was pleasantly surprised. We checked in within 10 minutes unfortunately my pre booked seats he been allocated to other passengers however we were still seated together and were happy with that, I was told at the desk to make a claim for the cost of the seats I have put the claim in so will see if I get the refund. No queues at boarding straight through no problens. The flight was on time, cabin staff polite and friendly and upon leaving the plane all bags were collected with no more than a 15 minute wait. All in all an easy, comfortable and pleasurable experience which was great as it was my youngest sons first time flying and he has many health and development issues and he was fine and loved it. No kids snack packs available which was a bit annoying but managed fine.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Tenerife South
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"plane left without us"

(Canada)

Verified Review | Barcelona to Brussels. Horrible. We arrived at the check in counter an hour prior to our departure, due to the long line and slow service. The agent at the counter took 20-25 mins to check us in and would not explain what was going on. Finally she explained that the flight was closed but she managed to get us on. We received our boarding passes and rushed to board the plane, receiving no compassion or help from the Vueling agents to rush through security lines. Arrived at the gate only to find that the plane left without us. My luggage was sent on the plane without me, and 3 days later I still haven't received any news. This caused us to miss our next flight home, costing us the purchase of a new flight. Vueling has not done anything to compensate us.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Brussels
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"budget airline of course"

(United Kingdom)

Verified Review | Gatwick to Barcelona. When I booked my Barcelona holiday on Vueling, I haven't heard of this airline before then I read all the negative reviews but too late for that I paid already. I think if you are flexible with your time this airline is ok. They're delayed and I experienced that both of my trips with them, an hour is not much I suppose. It's a budget airline of course not much to expect. If you want a proper service book to the major airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Barcelona
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no