Vueling Airlines

✅ Trip Verified | Milan to Barcelona. I wanted to travel with my budgie. While you can easily find which documents you need to travel with dogs, there's nothing about birds. The request of documents depends by the legislation of the Country and at the check in they gave me a wrong info said me was about EU legislation. In fact I didn't have any problems in Spain (where I called a veterinarian specialized in exotics an other of government entity). Write two lines informing about that is not an incredible effort! Moreover is totally crazy the cost of the call center! You can spend 10€ in few minutes and you can attend very long for an answer. Incredible then is the price I paid for so little animal: 45€ with obligation of economy ticket not refunded.To change my flight was more expensive that the original ticket. I always traveled with Vueling but that was my last time. It's a shame!

✅ Trip Verified | First and last time flying with this airline. Upon booking they advised that we can pay for extra baggage online at a cheaper rate. Tried to do so many times before checking and on same day as flight. After trying to pay multiple times I kept receiving an error from their website. After calling customer care they advised me to pay at checkin at the airport. When we got to the airport they knew the online prices were cheaper without us even explaining anything to them and explained how neither the customer service or check in can do anything about the price. So instead of paying 12 euros online we ended up getting charged 40 euros per baggage which ended up being more expensive than the flight itself. Never again.

✅ Trip Verified | Never again and enough for once. Me and my friend had a bad experience with this airlines. We had bought return tickets from Rome to London on 29 December 2017 at 6.35pm. We have tried to check in online twice, but there was a problem when we entered our details. Thus, we were advised by the system to check in on the counter. Upon check in on the counter, we were told by the ground staff that our seats were not confirmed as we only bought the flight tickets, not the seats. The flight was overbooked. So, no seats for us in the flight since we did not check in online. As a result, we were put on the standby list. It sounds ridiculous as the booking was confirmed. What are we paying for if not for the seats? We were also being told by the staff that it such a normal practice for the airlines to sell the overbooked tickets. Then, we were giving the options either to ask for refund or fly in the next flight to London via Barcelona at a later time. Since, everything was planned we chose the second option although we have to burn our hotel for the first night at London and the train ticket to Leeds in the next morning. Further, we were also made to understand by the ground staff that the airline will provide us a transit hotel in Barcelona. However, upon arrival at Barcelona, we found out that there was no one from the airline staff to assist us on the transit hotel. The customer service was not available and the Vueling counter at the airport also closed. Such a worse experience and we end up sleeping at the airport until our flight to London at 7.45am in the next morning. This was one part. The other part was we were informed that we could claim for Euro 250 each as a compensation. As of now, we have not received any compensation from the airline. Based on the email reply, it will only take few days to receive the compensation for the loss suffered. It seems too many lies with this airlines company. To sum up, this will be the first and the last time for us to fly with this airline. I will also not recommend the same to others.

✅ Trip Verified | Bilbao to Gatwick. The worst airline ever, save yourself money and a big headache! After being seated on the plane they announced to leave the plane and pick up our luggage. They did not give us any reasons, we had no idea what was going on. After picking up our luggage, we tried to talk to the "Customer Service" counter who very rudely told us the flight was rescheduled for the next day in the afternoon. We happen to have a connection to Australia the next day so the rescheduled time would not work out for us. We asked for a refund but apparently it can only be done online. We tried to lodge it on line and the web site does not work it takes you out of the site. I asked other people around and this is a sort of common problem with this airline no one has ever got a refund from this unprofessional company.

✅ Trip Verified | I'm on vacation and flew Vueling on January 5th from Paris to Palermo with a connection in Barcelona. Unfortunately, the Vueling representative didn't put a baggage tag on my checked in suitcase. My suitcase was left behind in Paris (confirmed by Vueling) - Vueling sent my suitcase to Palermo (for delivery to me in Ortigia, Sicily) - I called the airport daily to find out the status of my suitcase - Palermo airport told me on January 11th, that my suitcase was given to a courier for delivery. I called daily after that to inquire about the courier's whereabouts. After hearing lie and misleading information numerous days in a row, the airport finally admitted they had no way to follow-up with the courier - I called Vueling on January 17th and they advised that my case was closed because the courier told them they had delivered my suitcase. I told Vueling the delivery did not happen. They responded that they would follow up with the courier and open a police report. It is now 16 days later and no suitcase or follow up from Vueling. I'm basically on my own!

✅ Trip Verified | Madrid to Paris. The worst experience I’ve had with a low cost airline. They saythat you can change your ticket 2hrs prior your flight, but it is impossible to contact them. I ended up having to buy a new ticket and when I explained my situation I did not get a refund back, I had to spend more money and their excuse was that they have been compliant at all times. Phone not working, it hangs up by itself when you call, ridiculous call center hours, no contact email to change flight or online chat available. The customer service is extremely bad.

✅ Trip Verified | Cardiff to Malaga. As soon as the flight announcement said that flight-mode devices could be used, the sound-track of a programme blared out (music & American voices). I asked the passing staffif it was a piped radio programme; she replied that three young women a few aisles in front were watching a Kardashian programme on their laptop. I asked her if she could ask them to turn it down or to wear headphones. She asked them meekly to turn the sound down. They ignored her, so I asked her two more times. One of the women turned to stare at me smiling, while they carried on watching with the sound up. One of the trio later shouted abuse at a passenger behind her because he had accidentally pulled her pony-tail as he tried to sit back down. The staff failed to notice. To avoid noise-invasion and bad behaviour Vueling needs to change its on-board announcements to say that if passengers wish to listen to music / watch a DVD, to do so with headphones only, and to train staff to deal with noise-nuisance and abusive behaviour.

✅ Trip Verified | Was my first flight with Vueling from Paris CDG to London Gatwick. Flew almost every low cost Airline in Europe. Vueling is regarding the seats and legroom the worst of all low cost airlines. The whole aircraft was smelling like a toilet. The temperature in cabin was so hot we couldn’t breath. I mentioned that to the cabin crew but they were not interested. They did no service at all. All PA announcements were made in the Spanish language even the automatic announcements. There was not a single Spanish person on board. I can only advise. If you have the opportunity stay away from this airline. Was my worst flight so far also because of the French passengers. A real nightmare in the morning. Even Ryanair is better then them. Easyjet is like a premium airline compared to them.

✅ Trip Verified | Nice to Barcelona. Firstly our original flight was cancelled, then the flight the next day was delayed and finally they damaged my luggage beyond repair. I reported it at Barcelona Airport and spent a lot of time filling in forms correctly. Was advised by assistant at counter Vueling would bring me replacement luggage to address I was staying at. Of course nobody made contact. As I was under the impression I lodged my claim I continued with my holiday but had to buy another case. When i got back to South Africa I followed up and told I had 7 days to lodge a claim and its too late now and they refuse to accept my claim even though I supplied the paperwork that clearly shows the date i completed the forms at Barcelona airport?

✅ Trip Verified | We are on the plane which was supposed to fly at 10:10 from Rome to Amsterdam. We already have 50 minutes delay and we still stay here without any information. The most rude staff we have ever met these staff are really unprofessional. There is excuse for this situation. The most tragic experience we had.