Vueling Airlines

❌ Not Verified | Cardiff to Alicante. Very disappointed that the cabin crew would not serve alcohol to any passengers because a group of drunk ladies boarded the plane. Surely these ladies should have been refused to board. There were passengers drinking alcohol on the plane that they had bought themselves. This was pointed out to the cabin crew and it was ignored. Very disappointed with the service and the cabin crew who were also quite rude. No sandwiches on board either on a 12.50 flight.

✅ Trip Verified | This time again a massive delay. On a flught of 1h 15 min delay of 1 h 30 min. Chaos with seating. I flew in the past Vueling more often but stopped due to delays. On my last 3 flights where i just couldnt avoid them (Malaga - Zurich, Mallorca - Paris and now Malaga - Barcelona) always a delay more than 1 hour. Apart from that there was always chaos at the time of boarding. And checking in the luggage is a joke - huge lines of waiting.

✅ Trip Verified | Rome to Gatwick. We were extremely disappointed by the rude staff (except the captain). The attendants did no attending not even offering water to drink. Did not explain anything about customs when landing or where baggage claim was. Before the flight at the airport, we had 3 bags that were carry on size and they said we had to check them. (We thought this was because there was no room on board - but the flight was only half-full) The very rude staff made us pay for 2 of our luggage giving us one free (how nice). The charge was the same as 2 passenger flights. We can see how they scam people of their money. Charging cheap flights and making their money on the bags. I do not recommend this airline terrible! We do recommend easyJet which we flew 1st and they are amazing! Funny friendly staff eager to help. Great deal and no fuss. We didnt have to pay for the same bags on this flight either.

✅ Trip Verified | I had a flight from Geneva to Barcelona at 18:30. The flight was delayed and supposed to fly at 19:25. At 19:40 they say it will fly at 20:00 and 5 mins later they say it's cancelled due to technical issues. They advised us to go to a specific place to get our baggage and the bags were at a totally different place, which I only found out from another passenger. After this they advised us to go to a travel agency to get help. The only help was to give us a phone number to call Vueling or to wait the airline to send us an email! This email came hours later! When I called the number they gave us the person I spoke to didn't even know the flight was cancelled and couldn't help me. He advised me to speak to the helpdesk at the airport! One of the passengers advised me to download their app in order to find out when did the airline scheduled the next flight for me to reach my destination. Although my initial flight was direct, they rescheduled me for a flight via Rome!! On top of that I had to wait another hour in a queue to find out which hotel they are going to send us to. They sent us to a hotel 1,5 hour far by bus because the hotels in Geneva were fully booked!!! Overall, a horrible customer service

✅ Trip Verified | We had the flight from Amsterdam to Barcelona and I was extremely disappointed. First of all our flight delayed for 4 hours (as company announced becuase of the strike in France). Then 4 hours later finally we went to the plane, but it just standed about one hour and didnt take off. Clearly, all customers were very nervous and worried about this situation. But the staff wjust even ignored the callings of clients and didnt reach to anyone for a long time because they didnt want to listen and to calm anyone. I pushed the call button about 10 times jut to get a glass of water, but they ignored me and others and got us even more angry. I am so disappointed.

✅ Trip Verified | Barcelona to Geneva. Our flight was last minute cancelled on May 13th, and we received a relocated flight for May 17th only. We were blocked in Barcelona with no possibilities to come back earlier for our jobs. No possibility as well to request for a claim on Vueling Airlines web site, as we had to rent a car for our trip back, that costs us more than 1'000 euros. Never this airline again.

✅ Trip Verified | Lisbon to Barcelona, just as we were on the way to the airport, Vueling announced by SMS that there might be a delay, their website indicated 2 hours. Later however that disappeared to say the flight would be on time, but at the airport no departure gate was announced and the flight was neither indicated as boarding nor as delayed. No staff was present to give information or meal vouchers. Eventually they would "board" passengers onto buses, were we were held for about 40 minutes since it turned out the incoming plane had barely arrived and wasn't ready. Seats were crammed as usual on Vueling and they seem to be one of the last airplanes on earth that still don't allow Bluetooth. Arriving in BCN the aircraft eventually did the most aggressive descent I've ever seen (I've arrived at this airport more times than i can count) and instead of the usual passenger bridge we disembarked by bus, opening the aircraft doors with 2h53m of delay. The staff was quick to remind we wouldn't have a right to compensation since it was less than 3 hours. Avoid if you can.

✅ Trip Verified | A Coruña to London. A little over a year ago I was 45 minutes before my flight at Heathrow and I wasn’t allowed to get into my flight because I hadn’t done my check in online. I had to go back home to then come back the day after, paying an extra fee on top of the already expensive flight. Last night my flight was delayed, making me wait an extra hour at the airport, and I was back late to London. I am extremely unhappy with this service (specially considering the price - 225 EUR buying the flight in advance, last time i paid over 300 EUR). Last time they made me pay big time for my delay, and this time they discarded my claim refusing to do anything about it. I can't wait to the day a better airline flies to my hometown. I will never recommend Vueling.

✅ Trip Verified | Barcelona to Gatwick. Vueling Airlines is an absolute disgrace. As a customer you may get delays, seat overbooking (+10 seats) or a last minute cancelation. These are accompanied by a shocking lack of communication and customer service. So, if you don't want your travel plans ruined then pay a little extra and fly with a more reputable airline.

✅ Trip Verified | Barcelona to Brussels. Worst experience ever. We waited 5 hours for our flight that was delayed because no pilot was assigned to our flight. For a flight planned at 18.30, we finally got information at 21.00, that we will board at 23.00. At 22.30 we receive information that our flight is finally cancelled. After queuing again for 1 hours, I receive a voucher for an hotel located 60kms away from the airport and the city, we wait another 30 mins in front of at least 5 buses (other clients from other flights had been rejected for "overbooking") we arrive at the hotel at 2am, and I am now currently kicked out of the room because of check out time at 10am. I am therefore waiting at the reception for the bus to pick me up at 3pm, so another 5 hours to wait and there is nothing to do here as we are in the middle of no where. And I dont even have a voucher for my lunch, I have to pay myself. This is so scandalous.