Vueling Airlines

✅ Trip Verified | Haven’t actually flown with them because my flight that I had booked got moved because their pilots went on strike! I then couldn’t make the date they had moved them to so I asked for a full refund which they granted me, but a month later I have not recieved my money for the flight. I’ve also had no luck trying to get to the bottom of where my money is, all I’m being told is that I will get my money but they don’t know when? Absolutely shocking, will not be using these ever again and will be letting everyone know how bad Vueling Airlines is.

✅ Trip Verified | Luton to Barcelona. Outbound flight flight delayed by 3 hours. When boarding the plane our hand luggage was taken off us and put in main hold due to some of the overhead lockers being broken so not enough room. So arriving in Barcelona at 2:30am (3 hours late) and then having to wait around for our hand luggage arrive meant that we didnt actually get to our hotel room until 4am. Inbound flight Information boards display our 18:55 flight is estimated at 21:40. We walked round the airport trying to work off the anger. Delayed. Again! After having a drink and returning to the board (at 18:45) board now displays estimated 19:10. Run to gate to queue as they arent letting us on yet (now 19:00). Seats in row 31 and the closest space in the overhead storage was above row 24. 1 space. The other bag was taken down to row 11 - 20 rows between us and our luggage! Staff were rude and unfriendly. Take off finally at 8pm. Land in Luton and as everyone stands up and grabs their stuff to leave we realise we need to get out of everyones way to let them off to get to row 11! Everyone is queued up, stairs get attached, doors opened and they still refuse to let us off the plane. All lights go out, several times. Announcement eventually came over to explain there were too many people in the airport and too short staff we couldnt get off the plane. Oh and little tip to anyone still considering using them, when choosing seats online, dont choose row 32 - row 32 does not exist.

✅ Trip Verified | Amsterdam to Barcelona. On our outbound flight, in spite of booking for priority boarding we we two of the last passengers to board as the economy passengers were allowed to board first although we arrived at the aircraft before them. Our return flight was disastrous with a 7 hour delay while waiting for a crew to arrive from Barcelona, during which nobody from Vueling came to explain the delay to us and the information received by the ground crew in Schipol was erratic at best and totally incomplete. We had to move from one terminal to another three times! I feel very sorry for the group of elderly passengers that were on the same flight. The meal voucher came very late and the inconvenience was made even worse by the fact that during the flight these was no food or drinks available for purchase, not even coffee - only water. I had to cancel college today and my companion had to call in absent from work as we only got home at 5.30 am this morning instead of at about 22.30pm last night. I definitely will not fly with Vueling again by choice and do not recommend them at all.

❌ Not Verified | Barcelona to Bologna. Worst airline I’ve flown in. Poor service, poor staff at Barcelona Airport, poor assistance. Everything is at very low level except their cancellation rate, that one is extremely high. My flight to Bologna was cancelled with a notification of only 6 hours without even an email notification. Nobody provided me with the information I needed and they didn’t even provide the taxi from my accommodation to the airport. Nobody should fly this airline, even if it’s the cheapest option!

❌ Not Verified | Amsterdam to Barcelona. Don't do it. Endless delays and lies, no communication, unusable vouchers. Were supposed to fly at 1855 delayed until 0210 next day with practically no communication. They knew this was going to happen by about eight but never communicated until plane was about to take off. We could have rescheduled if we would have been notified on time.

✅ Trip Verified | Paris to Valencia. Our Vueling flight was cancelled because of technical problems on a Friday night, so we decided to buy a new one to a city two hours away from our initial destination and rented a car to get there. Instead of our initial arrival time of 19pm, we reached our destination at 3am (the alternative would have been a flight the next day in the afternoon, which if you are going for a weekend is not really an option). On the way back we had our Vueling flight at 7am, but as we found out at the gate, right before entering the plane, Vueling had cancelled our return flight as well. We had at no time requested the cancellation of the return flight. We had not received any communication from Vueling on our return flight being cancelled. We had obviously no interest in cancelling neither of the two flights we booked. There were still seats available on that flight but they wouldn't let us board. Vueling did not support us to get back home, we had to buy ourselves a new flight. Vueling did not offer us any compensation for the hours and money we lost this weekend. Be aware how powerless you are as a single person towards this company and how customer unfriendly Vueling is.

❌ Not Verified | Planned to fly with Vueling from Florence to Amsterdam. At the gate we were told the aircraft was’t able to land due to strong winds and landed on an other airport nearby, we would be transfered to this airport with the bus. In the meantime other planes are landing and departing continously. Later on we were told, we would fly from Florence but with a delay of 1.45h. Not a sign of any transparency through the entire process, since the website told completely other things than the people on the ground. After +2 hours of waiting we were told the flight was cancelled. This cancellation caused enormous chaos since the entire airport was empty and it was around 22.30pm. One person was assigned to help us out, which caused another hour or something of waiting. Our relocated flight was the next day late in the afternoon, which we did not accept. Service from vueling was horrible and I do not recommend it at all. Next flight a few days later, from Rome to Amsterdam this time, again +2 hours of delay. With again no transparency at all, first they told us about the weather, later on operational causes were blamed. We found out the flight was delayed through google, airport displays did not tell us anything. Neither did the people on the ground, they told us there could be some delay but they were not sure. Turned out google was right and the flight got delayed +2 hours. Never again Vueling.

✅ Trip Verified | Flew Vueling from Munich to Barcelona. The most horrible airline. Extremely high flight cancellation chance. Once your flight is cancelled, you will receive no notification. I found it out by opening the app 2 days before and saw the info within the app. It automatically selected their cheapest available flight on a different day by default. Thanks to this great airline, I had to leave my vacation earlier than planned, getting much lesser value for my trip. You think you might be saving some money choosing this airline? Promise you, you will regret it.

✅ Trip Verified | Flight attendants during my trip from Marseilles to Barcelona were great and polite. They have done a great job during that flight. However the pilot when he spoke to passengers over the PAh was talking only in Spanish - not acceptable on an international airline on an international flight. Another issue happened when I was flying from Barcelona to Copenhagen (26th May 09:50). Vueling gate staff repeatedly spoke to people only in Spanish and I ended up queuing in a wrong lane (for different row numbers, not different class)

✅ Trip Verified | Ibiza to Madrid. Don’t be seduced by their low prices! Vueling is a hot mess. Both of my flights to and from Ibiza were delayed over two hours - both via Madrid. The airline has been very apologetic, and their cabin crews have been lovely. But guys, don’t be the MegaBus of European airlines! Fix it!