Vueling Airlines

Not Verified | Worst service ever from Vueling Airlines. After making us wait 2 hours on a delay they finally cancelled our flight from Paris to Venice. Then told us that the next flight we would be on was 3 days later and would take 18 hours to get to Venice. Didnt put us up in a hotel even though it was 11pm by the time we sorted everything out.

✅ Trip Verified | Barcelona to Geneva. If I could give Vueling negative 1000 stars I would. It's the worst airline I have ever flown in over 30 years of traveling. They stole two days of our vacation with their delays, lies, and non-communication. Our first flight was CDG to BCN - it left 8 hours late! But during those 8 hours, they just kept sending us text alerts that it would leave in an hour or two, and there were no staff in the airport to provide any information, literally no one. The passengers were so confused and tired and together we found a third-party flight tracker app that showed our plane sitting in London for some reason. After many hours and thinking it would be cancelled, a Vueling person showed up about 7pm and said "oh we found a plane for you". We missed watching the World Cup final as well as a whole day of our holiday, it was sad and beyond frustrating. Then, a week later, we were set to fly Vueling again from BCN to Geneva. Well, surprise, this flight was four hours late. And the same story. No one at the gate, no one anywhere from Vueling to provide information. At first we thought we'd depart on time, but no, of course not, we just kept getting updates that it would leave in one hour, then two, then departing immediately, no, that's wrong, in three hours etc. Apparently, our plane had 'technical problems" but then two more planes were found and those also had "technical problems". We only found out this information by Googling and asking fellow passengers, because no one from Vueling could be found. At one point, our boarding passes were scanned and we were put on a bus, only to sit stranded on the bus for 30 minutes with no explanation and finally we all just go off and went back up to the airport, where they said "we have no information" if asked whether our flight would ever depart. One girl was working behind the desk at this point, but she started crying and saying "it's like this every day, you don't understand, every single day" as the passengers swarmed her asking for updates. (Apparently, the same flight the day before had been cancelled after passengers waited 12 hours in the airport until 2:30am, were sent to a far-flung hotel at 4am and back to the airport at 8am to again undergo the same awful treatment.) For an hour the phone rang and rang at our departure gate desk, but no one from Vueling was there, so a passenger picked it up and said "this is one of your passengers, there is no one from you staff to answer, and we need information about our flight", but no response, of course. After this happened, I almost laughed at how bad it was, like something out of a terrible movie, but I also felt keep like crying as they wasted two days of my holiday and caused so much stress. I've put in claims for the four flights to get 4X250 euro compensation owed under EU law, but of course they aren't responding to those requests and there is no number to call; they just say "submit all claims through the website". Never again.

✅ Trip Verified | London to La Coruña. Recently a group of friends and I booked a trip with their co shared airline or British Airways which is vueling. This was the worst trip I have ever been on. Sitting waiting for the gate number to appear, the flight was cancelled - no announcement made. Following this the proceeded to make us wait 3 hours to tell us whether our flight was cancelled and what was going to happen next. They then said they are unable to book us on another flight we had to wait until the morning to phone this number. Stranded at the airport to phone a number that doesn’t open for another 9 hours is completely unacceptable. Then to phone that number and be told we needed to go to the airport desk is beyond belief. After 3 hours on the phone and establishing, they will not book us on another flight within the next 3 days, they are also unable to change our departure or arrivals airport so we can fly somewhere close to our destination. Not only did we have to buy new indirect 12 hour flights for what should have been 2 hours it was at escalated rates. Fine we got there much to our disbelief and confirmed that we had our seat back. Only to arrive past the first security check (of passport and boarding passes) to find one of our party had been taken off the plane. Even though there were 8 seats left on this plane she was unable to board (with her boarding pass, the same one that had been approved by the first checks) and she was yet again stranded at the airport. In summary do not book with this airline if you don’t want to: Get a cancelled flight whilst waiting for the gate number - with no explanation. Stranded at the airport and told to phone a number in the morning. The most unhelpful airline - unable to get you to your destination by modifying the departure or destination airport. Stranded on your way home at the gate with a half empty plane after being told your boarding pass and checks were adequate.

✅ Trip Verified | Split to Rome. Flight was initially delayed one hour, then we were allowed to board. We were asked to wait roughly 3 hours on board. We were then asked to disembark because a problem was found with the wheels of the plane. So far so good, on occasion airplanes break and passenger safety ought to be priority number 1. However, they then made us wait another 4 hours at the gate with no information about whether they were gonna fix the airplane, and no Vueling representative to tell us what to do. At 12 am we were told our flight was canceled and that we’d be provided an accommodation for the night. It’s now the day after and the plane has been yet again delayed. They wasted 2 days of my life for a 45 minute flight.

✅ Trip Verified | Birmingham to Barcelona. We are supposed to check-in online within 48 hours of departure. When I tried, the website wouldn't recognise our booking number. So we phoned customer services, and after 45 minutes, spoke to a man who advised that our booking number didn't exist, and that we should rebook and pay again, if we wanted to be on our flight on Wednesday. We will never use Vueling again!

✅ Trip Verified | Barcelona to Jerez. Aircraft condition was good, very nice staff, a little delay of 5 minutes, cheap, good food. The flight was very soft, no turbulence and we don’t butter the bread at the landing.

✅ Trip Verified | Ibiza to Barcelona. Flight was delayed 2hrs and my luggage was put on the wrong carousel so that took me an hour to find, as a result I missed my other flight to Colombia costing me an extra $1500! No compensation, no anything because my other flight was not booked with them. Never again!

✅ Trip Verified | Very disappointing and dishonest airline. They don’t care about customers. I tried it first for the time and last time in July 2018 and I won’t recommend it to anyone. My flight was from Nantes (France) to Belgium thru Barcelona and we made it to Barcelona fine and then our flight got cancelled and Vueling staff kept us waiting without telling us the reason behind the flight cancellation, they didn’t tell us what was next or which flight they would book us with. Their staff don’t speak other languages besides Spanish. With their poor way of communication, they lied to us and told us to go grab our luggage (unbelievable) even though we had lots of elderly people who can’t even walk. We went out to get our luggage per their staff and waited 2 hours and no luggage found. Had to come back to their customer service area and complained and we were told our plane is ready and we must go thru security again. They were lying and there was no plane, they were trying to calm us down and fooling us. We came back again, and they had to book us with a late flight. They made us go back and forth thru security checking couple times with no help or instructions from Vueling staff. I made it to Brussels, but my luggage got lost between in transit between Barcelona and Brussels. If you appreciate time and want to spend good time traveling look for different airlines and don’t let cost fool you, they will ruin all your plans.

✅ Trip Verified | Lisbon to Amsterdam. Second time flying Vueling and second time delayed! This time by 4 hours, 5 if you consider the time difference. 9 months of bad reviews of this airline with delays and no change in service, what a disgrace! Get your act together, this is unprofessional.

Not Verified | Barcelona to Brussels. Worst customer service / information. Flight delayed with no information whatsoever and screens were not even updated. Made all the passengers wonder whether the flight would be cancelled like 2 days prior to our flight. Company to avoid even if it means longer trips.