Vueling Airlines

✅ Trip Verified | Barcelona to Brussels. Cancelled flight. Zero information given. Ground staff in Barcelona shockingly unprepared or informed. The service recovery was poor. The staff had no clue what to do. I was embarrassed for them. Someone with info to start re-booking process did arrive but damage done. Do not trust this airline. Cancellations and delays can happen but it is how companies deal with the situation that people remember. Information, information, presence of staff who know what to do!

✅ Trip Verified | Paris to Gatwick. Lost luggage. It arrived the day after but it only got delivered after 48 hours. Brand new luggage delivered seriously damaged. Impossible to get a claim form on-line. Emailed the company’s customer service and supposedly lost luggage but got nowhere. Called them and impossible to talk to anyone.

Not Verified | I had paid for a flight with Vueling for the 17/07 flying from Cardiff to Barcelona. Downloaded their app for their "latest updates". Got to the airport that day only to be told that the flight had been cancelled and we would need to wait to see when we could rebook. After about two hours, we were informed that our flight was automatically rebooked for the 20/07 but in Gatwick airport. We could take this rebooked flight or request a refund. I requested a refund and was told by one of the employees that it would be with me in 5-7 days. A week and a half later I still had not received my refund so I rung again - only to be told that my refund was in transition and could take 2 weeks to be deposited into my account. After two weeks I rang only to be told this time, that I would not be getting a refund for my flight. They could not provide a reason for this and could also not provide a reason as to why I had been told by two different employees that I could have a refund. Disgusting customer service.

✅ Trip Verified | Barcelona to Gatwick. Our flight got delayed approximately 5 hours. When the plane arrived (almost 6pm), they had sold more tickets than there were seats, and we could not board. No one told us anything for the 5 hours we were waiting for the plane to arrive. If we would have known there were not enough seats, I would have looked for another option. but they didn't and they left around 30 passengers without boarding. They gave us a boarding pass for the next available plane which was delayed 3 HOURS. We ended up arriving in London at around 11:30PM, I was supposed to catch a plane at 5:00pm to Boston which I obviously lost. Vueling didnt offer to pay anything. Not only that- but since we couldn't board our plane due to overbooking, the EU law states that the airline has to pay 250Euros. Three weeks after the incident, I have not received this. They have sent me emails in Spanish, English, and in French (I dont speak french). I reply to the emails and they send me the same email in another language.

✅ Trip Verified | Amsterdam to Barcelona. Boarded too early, sitting around for 45 minutes. Took off, attendants hid behind screen for 45 minutes, young daughter really needed toilet and seat belt signs left on for way too long. Surly staff who seem to find having customers an inconvenience. Still kept hiding behind screen once toilets were open. Baggage took best part of hour to arrive on belt for no apparent reason. Customer service sucks, avoid.

✅ Trip Verified | I flew Vueling from Barcelona to London-Heathrow, a flight that should have been simple enough. Upon arrival at the airport, we received notification that the flight was delayed by close to 2 hours. We settled in for a meal, and as we were eating, began to get notifications about an earlier boarding time, so we started to board the plane almost minimizing the original delay. However, it is here that things took a turn for the worse. Upon scanning passes and going into the air bridge, we were stopped. We held for 15-20 minutes before finally someone showed up to tell us that there was no crew for the flight. The worst part is that we could not go back the way we came because of security procedures regarding exit-Schengen flights. So we proceeded to wait another 15 minutes in the hot/glass air bridge with no AC. When we asked for water, we were refused and the airline employee looked shocked that we even asked. In the end, we left with the original 2-hour delay. When contacting the airline for sympathy compensation for the gross mistreatment, they continue to deny me and claim that it doesn't fall under EC 261. They're right, except I never requested EC 261. I asked for compensation for the mistreatment, which they continue to hide from. The customer service deserves no stars, because they are either not reading, or they are not willing to compensate flyers and they choose to hide it by saying other things that don't relate to you in order to tire you out and make you stop trying. It's a cheap airline, don't expect the employees to care about their job!

✅ Trip Verified | Gatwick to Florence. Lost luggage in Overhead compartment. So far I have sent 5 x email and made 6 Calls, visited lost/found at Florence Airport and called to Barcelona. Zero response from Vueling. Someone has to take this airline to task their customer service is nowhere to be found.

✅ Trip Verified | First flight from Barcelona to Ibiza had a technical issue  so after 15 min of flight, we went back to Barcelona, waiting 3 hours without information for the new one. And now the way back got cancelled!

✅ Trip Verified | If there was a rate less than a star, that would be perfect for this airline. Our flight got postponed for two hours, but later got an email that it expanded to a day. Flight delays are completely normal, but what is not normal is the fact that staff don’t have basic information of the flight and the lack of customer service and understanding! After the flight was cancelled we stayed for almost 6 hours in the airport arguing with the staff. Very low and unpleasant experience. Never flying with Vueling Airlines again!

✅ Trip Verified | Gatwick to Barcelona, Vueling is not an airline, it is incompetence with wings. 2 hours in a queue to check in, online check in was broken and forced me to pay for premium, no bag drop, flight was 3 hours delayed, sat in plane for over an hour because they hadn’t yet loaded the plane with the bags yet, so 4 hours delayed, they over booked the flight by 10 people so they waited 4 hours to not even end up on the plane! Staff couldn’t care less. Never fly vueling.