Vueling Airlines

✅ Trip Verified | Gatwick to Barcelona. No online check in - time to introduce online check in if you want to be a big player. Queued for over 2 hours to check in which took less then 2 mins as we had hand luggage. Didn’t open up more check in desks when there were 2 problematic parties causing the delay. And then blamed it on late arrivals - sort your check in process out first. Rude staff. We were told we were late and there was no room in the overhead lockers - when we got on the plane we had queue with other passengers who must have also been late and the over head lockers were empty! About to take off then we didn’t because now there is a fault with the plane. Let’s hope my bag is there when I arrive. To summarise, don’t book on a low budget airline, there is a reason.

✅ Trip Verified | Barcelona to Gatwick. Very rude staff at the checkin counter. Horrible service. We received two emails that the flight was delayed for 2 hours and we therefore arrived at the airport later than we originally planned. At the checkin, we were blamed for arriving late, and were refused to check in our luggage. Did not waste time to argue. Never using again.

✅ Trip Verified | Luton to Amsterdam. Terrible airline, even more terrible service. Flight got delayed by 3 hours. Tried to reach Vueling for some questions I need an answer to and found out there was no one to actually help me. Through the app I could chat with a chatbot, which would just direct me to the website’s FAQ page. Then calling their “Customer service” number wasn’t of any help because that was a bot too: not able to help me with my problem. Also I wasn’t even able to send them a Facebook message or review them there. So after my failed search for a Vueling staff member at the airport itself I gave up and just waited. Three hours after we were supposed to depart they announced two things: one being that you could get a 5 pound coupon for a drink and the other thing being that you should move to the gate. You see, getting a drink with a coupon whilst moving to the gate is not very much possible.

✅ Trip Verified | Barcelona to Amsterdam. I have flown with Vueling about 10 times over the past 2 years and I cannot recall any time in which the aircraft departed at the right time. Being waiting for about an extra hour is commonplace with them. However this last time, heading to Amsterdam Schiphol from Barcelona, they boarded all the passengers and informed us that the plane would not take off until they solved some problems that had something to do with traffic(1 extra hour on top of their already expected 1h delay) . No other flights were delayed in the same terminal but those operated by Vueling. I have decided to refrain from flying with them anymore. On the other hand, I must say that their staff have been always very polite to me and the rest of the passengers sitting near me. Overall, I would never recommend this company to anyone that I like.

✅ Trip Verified | Keflavik to Seville via Barcelona. My flight was cancelled with absolutely no warning five hours before boarding. I learned of it via text, and there were no airline staff at the airport to help explain. When I called, the woman on the phone didn’t even know it was cancelled, and couldn’t provide any information on when the next flight would be. Spent 800 euros getting another flight so I didn’t have to stay in Reykjavik overnight (which Vueling did not offer to pay for). I will never be flying this worthless airline.

✅ Trip Verified | San Sebastion to Barcelona. Myself and a friend had booked a flight from San Sebastian to Barcelona in July 2018 under the same booking. We arrived to the airport for a 8am flight to discover our flight was cancelled. There was no announcement and very little communication and direction to what was happening. We lined up at the check in counter with the passengers of two other flights that were cancelled. Upon speaking to the man and women at the desk they advised a bus was being arranged which would be there within 1 hour and it would take 6-8 hours to get to Barcelona. OR we would nominate to take the next flight at approx 6pm that evening however they could not confirm or deny if that flight too would be cancelled. We needed to get to Barcelona so we opted to take the bus. The bus eventually arrived, was tight, small, no leg room, no seat pocket, no space! We then lodged a refund request and was told it was going through. My friend has booked the flights under her name, email address, credit card etc so she requested the refund. Days later she was notified her request was approved and to expect the amount in her account. She received the money. She emailed them to advise there were two passengers on the booking etc. One month later I am still yet to receive my refund and Vueling has stopped responding to me. "In response to your request, we would like to indicate that we checked that the second passenger finally took the flight, so the refund in this case is not possible." I did not take another flight with their airline. They have no supporting documents or proof yet "Following our resolution to your case in our previous e-mail, we proceeded to revise this case and have verified that our company has complied at all times with our Conditions of Carriage and the current European air travel regulation." They haven't complied at ALL. The fact they can refund one passenger and not the other when the circumstances are identical is pathetic.

✅ Trip Verified | Amsterdam to Milan. I did not manage to fly with them. We were near the gate at a bar since there was no sign of boarding on the monitor. We showed up fairly late to board since it looked Delayed. When we arrived at the desk two ladies show no sign of of interest in our situation, told us that they are not required to call out our names if someone is late and walked away. I realise it is our fault (even though i believe most passengers rely on the monitors to check the status of the flight) but seeing no empathy or our situation, the fact that they didnt call us or give last calling for boarding and the fact they walked away is enough to rate this company.

✅ Trip Verified | Valencia to Palma de Mallorca. Yet again Vueling Airlines have excelled themselves. Last evening the flight was due to depart at 23.00. In the end it departed at 01.50 ! What was really annoying is that they displayed a message at the gate that further information would be forthcoming in 60 minutes - this was on screen for more than 2 hours. At the same time i had received both emails and text messages giving me totally different information. One of the emails had a click here for more info button - this gave me a departure time of 01.40 - which turned out to be correct. This information was available before 23.00 so why was this not communicated to everyone then? Even the gate staff (when they finally arrived at 24.00) didn't know this. All they were telling people is that it was likely to be 2 or 3 hours late. A total shambles. What I want to know is how do they keep their operating license? It is such a shoddy amateurish airline - why are the top management not fired for gross incompetence? By comparison Ryan Air and Easy Jet are perfect. I have flown with many airlines and Vueling are by far the very worst airline I have ever encountered. Why does IAG tolerate such poor performance ?

✅ Trip Verified | Copenhagen to Paris. Worst company ever. Flights never on time. And why explain the safety rules in Spanish when the flight in going from Denmark to Paris. The company owe me 200€ because the flight was overbooked and i didn't get any seat. But they used the same code for the new plane booking so I cannot prove I couldn't get the previous flight, is it even legal to do that? So my advice, if you can avoid this company, do it.

✅ Trip Verified | Barcelona to Brussels. Cancelled flight. Zero information given. Ground staff in Barcelona shockingly unprepared or informed. The service recovery was poor. The staff had no clue what to do. I was embarrassed for them. Someone with info to start re-booking process did arrive but damage done. Do not trust this airline. Cancellations and delays can happen but it is how companies deal with the situation that people remember. Information, information, presence of staff who know what to do!