Vueling Airlines

✅ Trip Verified | Birmingham to Barcelona. Not a great experience tried to check in online on our return and it put my wife a couple of rows away & we couldn't change it without paying which is an obvious ploy to get more money out of you We asked at check in if we could be moved close together and was told no we would have to pay I explained my wife was scared of flying especially take off but they didn't care, to my annoyance when the doors closed we noticed at least a dozen seats empty all seats of 2, we then had to wait until take off my wife was in tears. Also landing in Barcelona & departing we had to get off & on the plane via a bus which was not great when it was raining and people where held at the door while there boarding passes where checked. I don't think I would ever fly with them again, the staff didn't care.

✅ Trip Verified | Oporto to Barcelona. The flight was a little delayed, not too much. However, the cabin crew were really nice and the seats were very comfortable as well. Looking for to fly with Vueling Airlines again.

✅ Trip Verified | I flew round trip between Copenhagen and Barcelona. My flight to Barcelona was delayed one hour, but boarding was quick once it began. Both flights were very smooth, and I had a great experience. I think checking in online helped, their check in opens 7 days before departure, and if you check in they already assign you a seat.

✅ Trip Verified | Luton to Amsterdam. Flight was delayed by 6 hours, had to buy new tickets as they didn't know when the plane would be arriving at Luton. Had to ring three times to get a refund as the first two were very rude and hung up on me. Awful service.

✅ Trip Verified | 19 October 2018, flying from Barcelona to Warsaw with long delay the plane was from other airline Privilege Style without any information. According with International Regulations " In case of specific needs, the Carrier may operate certain flights using aircraft operated by other companies. In such cases, the Carrier will inform passengers as to the identify of the airline operating the flight". When I claim to the customer service Dept in Vueling Airlines they said nothing was wrong and the Company act according with European norms and Regulations. I do not recommend the company for many reasons, as I have been affected and create inconveniences to us.

✅ Trip Verified | A Coruña to London. Oh wow, had heard bad things, but nothing prepared me for when I had a problem - customer services hang up on me twice, and impossible to make a complaint.

✅ Trip Verified | Madrid to Manchester via Barcelona. Couldn’t check in online, usual awful service, terrible food / staff, booked with BA and stuck on this ‘operated by’. I hate Vueling and I fly appx 80 times per year, they are the worst.

Not Verified | We were due to fly from Florence to Gatwick on Sunday 21st October 2018. On arrival at the airport we were told our flight as delayed by 2 hours. Two hours later our flight was delayed by a further 2 hours. We received a text message saying it was due to a technical fault on the incoming plane. No representative was seen so we did not receive food vouchers. We eventually got on the plane and sat there for an hour when we were told our plane would not be taking off due to wind. We all got off the plane and when we got to the Vueling desk we were handed a sheet of paper that explained the compensation we would receive. 8 hours after to original departure time we were eventually put on a coach to Rome. This was a 3 hour trip which got us there at 3.30 am. We were then told that we would be put on a flight to Gatwick from Rome that evening, our travel companions were sent to Gatwick via Barcelona. We finally arrived home having incurred huge childcare costs and the cost for the day in Rome after a 30 hour delay. On our return we contacted Vueling with the aim to claim the compensation which we had been told we would receive. After 6 emails and numerous phone calls we are still being told we are not due anything because it as air traffic travel, but our text at the time told us different. This company is an absolute disgrace, they abandoned us for hours and now won’t even pay out. Never fly with them.

✅ Trip Verified | Porto to Barcelona. My husband is not especially tall; average height of around 170 cm. His knees touched the seat in front. How lucky he isn't taller! This travel experience would make us rank Vueling at the bottom of the list. When we arrived at Barcelona the pilot advised we would be disembarking from both the front and rear of the plane. This idea was most appreciated but very short lived. It took at least 15 minutes if not longer for the steps to arrive but pleasingly one bus arrived before the steps. If we could have floated down from the plane to the ground and into the bus I am sure most of the passengers would have been delighted. A disappointing experience all round.

✅ Trip Verified | My son flew from Barcelona on the 1 October 2018, with Vueling Airlines to Milan. Upon landing the whole planes luggage had been misplaced. They filled out the apporiate paperwork and were told they should have their bags within 24 hrs. His 2 travel companions received their bags but not my son. I has now been 43 days. Vueling Airlines your Customer Service is disgraceful and after seeing the number of complaints against you, the Airline should lose its accreditation. Words of advice, don’t fly with Vueling Airlines take a bus, train or boat. They would be more reliable than this poor excuse of a Airline Carrier.