Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
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1/10

"claims are no longer accepted"

(Russian Federation)

Not Verified | Kaliningrad to Barcelona. After the cancellation of flights to Kaliningrad (Russia), we write a claim on the Vueling airline website for returning the cost of the tickets we have already paid, we get the answer “the company regrets the cancellation of the flight, compensation in accordance with the European Court of Justice clause 5.3 is not provided, because that the reason for the cancellation of flights due to congestion air traffic." He regrets, but does not apologize for the spoiled vacation, and I would like to return the lost money. Okay, if the plane spent the fuel, the company suffered losses. Just six weeks before our flight, the company canceled flights to Kaliningrad, but did not report this to e-mail, continuing to send advertising. Further companies are blocked account. To the claim from another mailbox comes an automatic answer, that claims are no longer accepted. It turns out everything is fine, as long as everything is fine, otherwise, you end up with money, they will not return it to you.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKaliningrad to Barcelona
Date FlownSeptember 2018
Value For Money 12345
no
3/10

"Again delayed flight"

(Netherlands)

Not Verified | Valencia to Amsterdam. Again delayed flight (2hrs 57 minutes). 3 out of 5 I flew Vueling last 6 months. No info given, a voucher for dinner (9.64 euro). Arrived in Amsterdam 00.57, no bus/ train available anymore at this time. I had to take a taxi to my home town (117.00 euro).
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteValencia to Amsterdam
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lady said we were too late"

(United States)

Not Verified | We purchased round trip flights from Barcelona to Malaga for February 2019. We were arriving from Oakland on Norwegian on a ticket we booked separately. We had about 2 hours from the time we landed until the Vueling flight left. But, what with debarking, getting the luggage, and going between terminal 1 and 2, we did not arrive 40 mins prior to the flight. When we landed, I attempted to contact the airline only to be sent through a phone tree maze and was unable to contact an actual human. We arrived at the kiosk to check our luggage with 20 mins before the plane left. When we went to scan our boarding passes, the machine would not take them. The lady said we were too late, we were suppose to be there 40 mins before. Our explanation that we were arriving from USA and had just got there was met with no sympathy, no concern, simply an explanation that we were too late. She directed us to the customer service counter on the far side of the entrance. There again, we were told that we should have booked our two flights on one purchase, but because we had done it wrong, we had missed our flight. There was a later flight. They said we could take that one, but we would be charged for that flight 110 € each plus 10€ for the airport in addition to the charge for the original flight (there were 4 of us traveling together). When we attempted to reason with them that the charge was too much, they explained they were giving us the ticket exchange rate, not the cost of purchasing the ticket right out. That cost would be 120€. To add insult, the next flight left 20 mins earlier than stated on our tickets. We almost missed it while waiting for the airport to release the gate for the flight (released 5 mins prior to the start of boarding).
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Malaga
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"much better then I expected"

(Germany)

Trip Verified | Munich to Barcelona. When I read negative comments about Vueling Airlines, I was hesitant to fly. But the flight was much better then I expected! There wasn't any problem during boarding. It was really systematic (The window seats were boarded first and the aisle seats were boarded the last). The take-off was almost on perfect time. But the flight was rather bumpy because of the frequent turbulence. When a flight attendant realized I felt nervous, she offered me water, seated me in the front and kept eye contact with me throughout the flight. Landing was also punctual. Overall, it was a very convenient flight when you think about the value for money. I will definitely fly with Vueling Airlines again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Barcelona
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"very poor airline"

(United Kingdom)

Trip Verified | London Stansted to Amsterdam. Cancelled flight. Vueling agreed to refund the cost of an alernative flight provided I supplied a VAT invoice. However after multiple lengthy calls, only supplied half the cost. They simply do not pay anything unless seriously chased. Very very poor airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon Stansted to Amsterdam
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"definitely fly again"

(Spain)

Trip Verified | Palma de Mallorca to Barcelona. Checking in was quite fast, the aircraft was clean, staff including cabin crew were friendly. The flight was on time. Would definitely fly again with Vueling.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePalma de Mallorca to Barcelona
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"they deliver exactly what you would expect"

(United Kingdom)

Trip Verified | London Gatwick to Bilbao with Vueling Airlines. Based on word-of-mouth, I had my reservations about travelling with this carrier, but they’re not too dissimilar to their orange, low-cost counterparts. I arrived on time on both legs of my journey, and prices for in-flight catering were comparable with other companies. Only two criticisms: the pop music they play in the cabin during taxi, takeoff, approach and landing is tedious and hasn’t changed in at least two years, and the cabin temperature is uncomfortably warm. Other than that, they deliver exactly what you would expect from a low-cost carrier. I would however be disappointed to receive this service had I booked with BA, which I understand happens on some UK routes.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Bilbao
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not fly with them anymore"

(Netherlands)

Trip Verified | Lisbon to Amsterdam. This is the 2nd time i am flying with Vueling and again the plane arrived late and the departure was delayed until we left 2 hours after planned departure. Because of this I missed my train to go home and had to book a hotel just like the last time. There was no explanation about the delay neither at the airport nor in the plane. And we were only told about the delay on the screen half an hour before the flight. Also when we were finally in the plane nothing happened for a while and the delay got longer. My guess it's that Vueling pushes on their schedule and just accepts that they can't make it most of the times. They know this and try to keep it within 3 hours so they don't need to pay the passengers. Offcourse as this is common practice nobody cares about explaining anything. Well I think having constant delays should worry am airline, but they don't. Their slightly lower prices compared to e.g. TAP don't make up for this annoyance. Unfortunately because of my time planning this was the only flight for me to be able to catch my train in time, knowing upfront that they will not be in time anyways I should have just chosen to fly later worth a different airline as it didn't matter anyways. I will not fly with them anymore.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Amsterdam
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"would not not let me move"

(Italy)

Trip Verified | Gatwick to Rome. Worst airline service ever. Staff rude and lying to me about flight being full. They would not not let me move to empty row of seats once the plane is fully boarded
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGatwick to Rome
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"well worth the price"

(United States)

Trip Verified | Barcelona El Prat to Paris Orly with Vueling. We flew on a new aircraft that was very clean. The flight was very smooth and the cabin crew were very friendly. It was very cheap and well worth the price.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to Paris Orly
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes