Vueling Airlines

✅ Trip Verified | Luton to Amsterdam. Worst airline, don't consider using this airline because they oversell their tickets. On top of that having the worst customer service and absolutely no one to speak to. Such a useless airline.

Not Verified | Gatwick to Barcelona. Spacious with legroom, paid extra for baggage allowance. Flight was late and no announcement on ground until we boarded the plane. Very poor customer service.

Not Verified | Barcelona to Florence. Worst experience with an airline. Booked this flight with my wife for our honeymoon - we were bumped from the flight because the airline overbooked (intentionally) - and were moved to the flight the following morning. We were not told we would be bumped from our flight until we were at the gate and ready to board. To make matters worse, they offered to arrange a hotel room for us for the night - however, the hotel was an hour away (even though Barcelona airport has a connected hotel), and the ride to the hotel provided to us was a bus that had broken air conditioning. We had to cancel a wine tour in Florence (non-refundable), and pay for one night’s stay in Florence which we didn’t even use. In many ways, Vueling ruined an entire part of our honeymoon. The most insulting part? When I told their customer service rep at the gate that this was my honeymoon and I would appreciate any help she could give to get me on a flight that day, I was told “it’s not my problem.” I will never use this airline again, and I strongly suggest people consider taking legal actions against them if they experience the same unethical booking practices that I encountered.

Not Verified | Bilbao to Barcelona. Bad experience with this airline due to delays. I flew from Barcelona to Bilbao and returned back after 5 days. I had 1 hour delay in my first flight and another 1 hour delay in my return flight. Don’t be fooled with the colors and fancy screens of this airlines.

Not Verified | Barcelona to Alicante. My partner and I arrived at the Barcelona airport about an hour before our domestic flight. We asked two Vueling employees where to check in for our flight, and they pointed us to the self-checkin machines. We tried to check in, and the machine did not work. So we asked another employee, and she pointed us towards the 1 open checkin window manned by a Vueling employee. There was a line of about 30 people, all waiting at this one window. (Meanwhile, there were at least 5 other unmanned windows.) While waiting in the line for over 30 minutes, we tried to use the machines again, and they didn't work. When we finally got to the front of the line at 1:29, the employee told us that we could not get on the flight because checkin had closed at 1:25. She told us we should have gone to last minute check-in around the corner. No one told us this option existed. Three different employees failed to give us the correct information, and checkin closed while we were waiting in line to check in. When we went to the customer service window, the Vueling employee refused to put us on a later flight for free, and instead tried to charge us over 200 euros. He was incredibly rude, saying that we were lying about what time we arrived at the airport. I tried to file a claim on their website, but it does not work for me. I called their number, and the woman told me to use the website to file a claim. When I told her the website doesn't work and that's why I was calling, she hung up on me. Vueling is a terrible excuse for an airline with the worst customer service I have ever encountered.

✅ Trip Verified | Florence to Gatwick. Worst airline have ever flown with. Delay going out to Florence 1st May at gate then again sitting on plane for an hour before getting told there is a technical fault, but only told after many of us passengers kept asking. No apologies from Cabin Crew or Pilot. Then on return flight home Monday 13th May again left sitting on plane for 50 min without any information about why the delay, asked Cabin crew who just shrugged their shoulders. When we eventually took off and Cabin member was walking through I stopped him and asked why the delay and why was we not informed. He explained the delay which I said ok I understand that but why could you or the Pilot not just take a min to tell passengers, again just a shrug of shoulders. The Pilot did eventually after an hour into the flight explain and say sorry but that was only due to complaints by passengers about the awful lack of information. Then to cap it all the drinks service stopped before 12 rows could be served, admittedly we where due to land in 20 mins but Cabin crew just stopped serving and walked away again with no explanation or apology. Will never fly with this airline again, tried to send them an email yesterday to complain, just kept rejecting it and tried to contact by phone, again no luck.

✅ Trip Verified | Amsterdam to Rome. The flight was on-time, but that was the only positive aspect of the trip. First, I booked two weeks in advance and the price was quoted as 110 USD, but when I got to the purchase screen, I saw the fare had more than doubled to around 230 USD one-way. Easyjet was much cheaper, but I went with Vueling hoping that IAG standard would prevail. Due to Vueling's small carry-on dimensions, I checked-in online and paid in advance for one checked bag to avoid the risk of being asked to gate check for a much greater fee. When I arrived at the airport 2 hr before departure, I was confronted with a tremendous check-in queue. There was no separate "bag drop" line, unlike most other carriers. Passengers were yelling at the airline staff in Spanish, only to have the agents claim that they didn't speak Spanish. It turned out many passengers in line were booked on a canceled BCN flight. Finally, after an hour standing in a barely moving queue, the check-in desk asked for any passengers traveling to Rome to come forward to check bags. I arrived at the gate just as boarding began, but had I not arrived at the airport 2 hr in advance, I might have missed my flight. The in-flight experience was dismal. The cabin was very tattered, and the seat pitch was the tightest I have experienced on any airline. A school bus would have been more comfortable. Service was desultory. Despite the nearly 2 hr flying time and lack of turbulence, the cabin crew only managed to serve half the cabin before retreating to the galley. I was never offered the chance to buy any food or drink the entire flight. Upon arrival, baggage took about 35 minutes to come off the belt. Overall, they did get me from A to B safely and on-time, but I felt the value for the money was extremely poor. The experience was worse than Ryanair or Norwegian, at a much higher price!

✅ Trip Verified | Travelled from Barcelona to Beirut. A pleasant flight. Had three seats to myself. Check in very quick at counter. Seats had no adjustment though. Will fly them again.

✅ Trip Verified | Venice to Paris. By far the worst airline you could fly with. They try to trick you on their website to pay over-priced seats, when you have right to a free seat! And let’s talk about these seats, they’re so small, if you’re a grown-up taller than 160cm you will struggle.

Not Verified | Palma to Zaragoza. Flight an hour late, won't let me bring my carry on onboard then staff threaten to throw me off the flight when I say I have valuables I need to remove from my bag. Will never fly again. Surprised they even got 3/10 in my opinion. Will not recommend to anyone.