✅ Verified Review
| Birmingham to Paris Orly. This flight was my first experience of travelling with Vueling; I chose them based purely on the price of a return ticket from BHX to ORY. I only know one other couple who have travelled with Vueling and their experience wasn't great so I had very low expectations. I found booking a very simple process as their app is relatively modern and has a good GUI; I wasn't a fan of their EVA travel assistant (found it to be a bit pointless) but either way booking and check in was painless. As I only had hand luggage my experience with ground staff was minimal, I proceeded straight to gate at BHX and tried to board, here is where the issues began! The Digital Boarding Pass that I had on my telephone wouldn't scan at the gate, neither would the passes of the 4 people in front of me and the 1 behind - they eventually checked us manually and therefore I thought this would be the end of the story, apparently not! We boarded the aircraft to take our seats - I went for the Economy Basic option which gives you 7KG of carry on and nothing else; barely even a seat apparently! The basic layout was a normal narrow body 3x3, the seats; however, were far below par. Very uncomfortable, very thin, no opportunity to recline. Following boarding comes the next stage of the check in faff - after noticing the cabin staff do 3 passenger counts I assumed something wasn't quite right. An hour of counting, recounting and checking followed, and the cabin crew still couldn't get to the bottom of what had happened. Eventually we got on our way; the buy onboard F&B menu was very limited but still very pricey. The crew seemed under pressure and came across very unfriendly; I'm sure the delay didn't help, but this still influences passenger experience. The remainder of the flight went without issue; although my opinion of the airline was still jaded. Overall I wasn't impressed with Vueling; no comfort, poor passenger handling and a poor grasp of administration. However, as I stated at the start I booked the tickets purely for the reasonable price (£70 return!); I'm not suggesting I would never use them again, but any future travel will, again, be purely for VfM purposes only.