✅ Trip Verified
| Never again and enough for once. Me and my friend had a bad experience with this airlines. We had bought return tickets from Rome to London on 29 December 2017 at 6.35pm. We have tried to check in online twice, but there was a problem when we entered our details. Thus, we were advised by the system to check in on the counter. Upon check in on the counter, we were told by the ground staff that our seats were not confirmed as we only bought the flight tickets, not the seats. The flight was overbooked. So, no seats for us in the flight since we did not check in online. As a result, we were put on the standby list. It sounds ridiculous as the booking was confirmed. What are we paying for if not for the seats? We were also being told by the staff that it such a normal practice for the airlines to sell the overbooked tickets. Then, we were giving the options either to ask for refund or fly in the next flight to London via Barcelona at a later time. Since, everything was planned we chose the second option although we have to burn our hotel for the first night at London and the train ticket to Leeds in the next morning. Further, we were also made to understand by the ground staff that the airline will provide us a transit hotel in Barcelona. However, upon arrival at Barcelona, we found out that there was no one from the airline staff to assist us on the transit hotel. The customer service was not available and the Vueling counter at the airport also closed. Such a worse experience and we end up sleeping at the airport until our flight to London at 7.45am in the next morning. This was one part. The other part was we were informed that we could claim for Euro 250 each as a compensation. As of now, we have not received any compensation from the airline. Based on the email reply, it will only take few days to receive the compensation for the loss suffered. It seems too many lies with this airlines company. To sum up, this will be the first and the last time for us to fly with this airline. I will also not recommend the same to others.