✅ Verified Review
| Lisbon to Palermo via Barcelona. This is the worst airline ever and I will not use them again. We were due to fly out of Lisbon on 16/09 and we get an email to say our flight has changed and we are now flying out of Lisbon on 19/09. I got onto their website and asked why, but had no reply so decided to go with the change as we didn't have any accommodation booked in Palermo. The flight was late leaving on the 19th so we only had 5 minutes to run from the arrival gate in Barcelona to the departure gate arriving just as they closed the gate. We were then made to feel like it was our fault we were late! We arrived in Palermo but our luggage did not! Surprise surprise - we checked with the hostess on the flight and voiced our concerns about making our connecting flight and were told 'not to worry as there was plenty of time to get the flight and our bags would be transferred' silly us for asking. Yes, we arrived in Palermo without clothes. We filled in a lost baggage form with the nice man in the lost and found area at the airport, but he said he really could not do anything, it was up to Vueling. To cut a long story short, they do not answer the phones or emails. I think it would be easier to talk to the Queen of England than talk to or get a response from Vueling. One would ask the question 'why are Vueling in business when their customer service doesn't answer it's customers' and even if you are fortunate to receive an answer at the end of your numerous attempts to communicate with them, only to be told 'yes your bags are lost' my only conclusion is that they couldn't care less about you, just your money. Sad but realistic. We don't expect to see our luggage again and sad because we had hand-picked special things to take back to our families - we can't get them again. Shame on you Vueling for spoiling people's experience on their holidays.