| I had the worst experience with this airline. I was flying from Amsterdam to Rome at 7am to arrive at 9:20am. Over the course of the next 12 hours we were told that the plane had mechanical issues and we'd be leaving in 30 minutes. They continues to tell us that had no further details for 2 hours, when they sent us to transfer desk that had no personnel working at it. We we given lunch vouchers and told that they had no details on our flight and that we should just check the status online and on the boards in the airport. Over the course of the next few hours the departure board in the airport and Vueling's status showed wildly conflicting departure times. We were sent to three different gates with promises that our aircraft would be there and we'd be departing shortly. At one point we were shown our aircraft several gates over and that we'd be getting shuttled over to it, with the staff shuttled there first. We never received word from the staff that the aircraft was flight ready and thus never were shuttled to the aircraft. The situation escalated with very angry passengers resulting in the gate attendant, whom we'd been speaking with throughout this situation, breaking down into tears and leaving as he was stressed and over his shift by several hours. (This gate attendant was not an employee of Vueling but was Schipol airport staff who was not getting the necessary information from the Vueling crew, making it difficult for him to do his job). In the end I had zero trust that this flight would ever take off after 12 hours of delay and ended buying a last minute ticket via KLM.