✅ Trip Verified
| The flight from Rome Fiumicino to Nice on 19 November 2017 which was scheduled to depart at 14.50 was cancelled and the customers were informed at 13.34 by email. I alrady contacted the customer service counter at the FCO airport and they suggested 2 options: offer a hotel and the next flight of Vueling which will depart the next day in the same time or offer a refund and 250Euro compensation. I chose the refund because I needed to travel on that day so I needed to book my travel tickets with different operators. The customer service staffs told me to claim for the refund on Vueling.com and I did it at FCO airport on my mobile phone. It turned out that I couldn’t apply for the refund because the system said I entered the wrong details though everything was right. I queued for the query again and the staffs answered that “you can’t do in on your phone, you need to do it on Computer or tablet and you have 7 days so no rush”. I asked again that whether they are sure that it was systematic problem and they answered “yes”. On the 21 November 2017, I tried to enter all of my details in the claim again on iPad, but it turned out the same as what happened when I tried to do it on iPhone. The system didn’t accept the claim because some fields of the answers are incorrect while yes again every information I filled is correct according to the detail I got on my email address regarding my booking number, my flight number and the origin and destination. Until today, 24 November 2017 , I tried to claim for my refund and compensation again on Computer, google chrome is my browser. The system did not accept the claim and 7 days almost run out. The system should be better in order to serve customers. The answer of the staff is just the ignorance. I write this review in order to warn the customers that please consider this factor before choosing to fly with Vueling. I can’t accept this irresponsibility and I need my money, including the compensation that I’m entitled to back. I can’t find the way to claim it except this because every time I tried to fill in my correct information, the system just deny it.