✅ Trip Verified
| Venice to Paris. Vueling told us that the flight is cancelled due to bad weather, however, I am wondering how is it possible that only our flight was cancelled in the entire airport that night (31 August 2018)? The rescheduling of this flight was two days after (2 September 2018 night), which will cause me and my sister missing the international flight from Paris to Hong Kong (CX278). Right after knowing the flight from Venice to Paris is cancelled, I talked to Vueling staff about the rescheduling, they said they could not help me to change the tickets, but I can call the Vueling customer service (which she claimed that it is a 24 hours hotline, but in fact it is not). She suggested me to change to the earlier flight at around 9am the other morning (1 September 2018) which will go from Venice to Barcelona and from Barcelona to Paris. Despite the hotel was assigned to us at 2:30am and the bus arrived at 3:30am, we still tried our very best and managed to get back to the airport to try to catch that flight at 6am. Unfortunately, when we reached the airport, Vueling said it is impossible to change the flight from one journey to two journeys and asked us to go to the ticket counter. Ticket counter then said Vueling have the authority and they could not help. We were then being kicked backward and forward without any help. We were very angry and disappointed about the service provided by Vueling. The staff was unhelpful and rude that morning (1 September 2018). We eventually have no way to go to Paris in time , cause the ticket office said all the flight from all airlines were fully booked. We therefore have to book the flight ticket from Venice to Hong Kong directly. We have lost a lot of money because of Vueling's odd decision to cancel the flight which other airlines didnt encounter that night. We lost our hotel fee in Paris, our missed international flights to Hong Kong, also, Vueling took us to a really far hotel situated in Bolognese and had not included any transportation back to the airport (so may I know what is the claim that you will include the transport between hotel and airport if it's only one-way). it costed us 60 EURO to come out from the hotel to the airport that morning to catch the flight that Vueling staff suggested, which, not to mention, it became an 'impossible' change the other morning.