Volotea

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 361 reviews
6/10
4 star Skytrax Rating
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9/10

"staff is welcoming and attentive"

(France)

Trip Verified | Comfortable plane, space for legs and luggage, the staff is welcoming and attentive. the flight is on time, it's a pleasure to fly with Volotea to Caen. Avion confortable, de l'espace pour les jambes et les bagages, le personnel est accueillant, aux petits soins. le vol est à l'heure, c'est un plaisir de voler avec Volotea vers Caen
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToulouse to Caen
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Big seats and not delayed"

(Spain)

Trip Verified | All fantastic. Big seats and not delayed. Bought the tickets by Volotea Web and all was very well and easy. The cabin crew was very gentle.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMalaga to Asturias
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“process was very smooth and efficient”

(Spain)

Not Verified | I would highly recommend this airline. The process was very smooth and efficient. All the staff are extremely helpful and very friendly and polite. The flight itself was very comfortable, good temperature, and comfortable seats with plenty of room. Take off was very smooth and landing was probably one of the best I have experienced. Being a nervous flyer that has definitely put my trust in Volatea. My only one negative, is that there is not enough selection of snack and sandwiches available on offer.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlicante to Nantes
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"can’t check in the bags for free"

(Germany)

Trip Verified | I bought 25 euros ticket from Stuttgart to Bordeaux and I paid 10 kg extra, so they said you can’t check in the bags for free, you have to pay 35 euros. I called the company hotline in Spain they said the same thing. How am i supposed to travel without bags?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStuttgart to Bordeaux
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"service is also satisfactory"

(Italy)

Trip Verified | Luckily Volotea is the only carrier from Genoa to Paris where I often go: it is not so necessary to make long detours to Milan or Rome. The service is also satisfactory. Per fortuna Volotea è l'unico vettore da Genova per Parigi dove vado spesso: non è così necessario fare lunghe deviazioni verso Milano o Roma. Anche il servizio è soddisfacente
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis Orly to Genova
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"experience was good"

(France)

Not Verified | For a budget Airline the whole experience was good, compares well with others and the membership of Volotea was felt to be a benefit, The combo plus deal was simple to,apply and gave us what we wanted.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToulouse to Gran Canaria
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"best low-cost I have used"

(France)

Trip Verified | Good company, everything is going well, very good staff. I recommend this company, probably the best low-cost I have used. The only negative point (as with many companies) is the control of the size of cabin suitcases which are often out of standard. Bonne compagnie, tout c'est bien passer personnel très bien. je recommande cette compagnie, surement la meilleure low-cost je j'ai utiliser. Le seule point négatif (comme pour beaucoup de compagnie)c'est le control de la taille des valises cabine qui sont souvent hors norme
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLyon to Malaga
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

“customer service is appalling”

(France)

Not Verified | On 29th November I booked a Volotea flight from Luxembourg to Nice and return for February 2024 The flight was confirmed and paid for by Visa card. On 13th December I noticed another debit on my Visa card for Eur 59,99. I found this surprising and did some research. During my research I discovered that my flights had been cancelled and that I had subscribed to annual service called Megavolotea. Apparently this is mandatory when you buy a Volotea flight! Given the time it took Volotea to cancel my flight after booking (2 weeks) and the time before the flight was to fly (3 months) I question whether the flight actually ever existed. To obtain reimbursement of the cost of my flight was more than a difficult experience. It is fairly impossible to speak to someone on the phone. You need to be a detective to find their phone number in France 0899 232 050. It's even more difficult to obtain reimbursement for the annual subscription of Eur 59,99. You have to do detective work to find a form on their website, then complete it and sent it by registered mail to an address in Spain. I'm now waiting to receive reimbursement of both amounts. Regrettably I cannot recommend this airline as their customer service is appalling. The first agent I spoke to gave me an e-mail address that didn't exist so I had to call back. The second agent was better and connected me to the same e-mail address by sending me an e-mail. Finally, I will not be traveling to Nice as planned. Very disappointed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuxembourg to Nice
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"will be flying with Volotea again"

(Spain)

Trip Verified | Both the flights to and from Malaga were enjoyable. The flight attendants on board were very polite and helpful and the ground staff at the airport were able to provide updated information. There must have been a glitch with the computer system as the messages to our cell phones put the flight an hour later than it was supposed to be. When I commented this to a ground staff , they were aware of the problem, which really wasn’t a problem at all. All the flight information available at the airport and through the airline was clear and accurate. I definitely will be flying with Volotea again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAlicante to La Coruna
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I recommend this company"

(France)

Trip Verified | Nothing to complain about this company, every time I travel with Volotea everything is perfect whether on the ground or in flight. I recommend this company with excellent value for money. Rien à reprocher à cette compagnie, à chaque fois que je voyage avec Volotea tout est parfait que ce soit au sol ou en vol. Je vous recommande cette compagnie avec un exellent rapport qualité/prix
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Lourdes
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes