Volaris

Not Verified | Horrible company. Our flights were for our honeymoon Jun 3nd to 6th they changed them 2 days before to the 2nd (the day of our wedding) and had no flights to change. We requested to cancle the flights (we paid for insurance for that) they canceled them but the insurance and Volaris refuse to refund us and I spent 9 hours on the phone with them transferring me back and forth and both saying it's the others job to refund. So here we are a month later $810.00 unrefunded.

Not Verified | Cancun to Denver. They changed our flight itinerary less than a month from our trip. Not only was our arrival time pushed out TWO days, but we also had a 6 hour lay over in the middle of the night. We purchased a non stop flight five months ago on a specific day because we have jobs to return to. The only other options they had were all ten hours lay overs. So we had to cancel our flight and purchase through another airline less than a month before our trip. That's another couple hundred dollars I had to pay. I called Volaris to see if they would offer any sort of compensation. Idk airport voucher, free tour in Cancun or excursion just SOMETHING to make up the difference in what I am now having to pay due to their inconvenience. They couldn't offer anything but a refund which takes 7-10 days to process. I can't believe they don't have anything to offer to make this right. I paid them for a service for which they failed to provide. They changed the itinerary less than a month before our trip so we had to pay for more expensive flights. And they did nothing to try to make it right. They are unreliable.

Not Verified | Horrible airline. This is the 3rd time they delay my flight not only for an hr but for more then 5 hrs. I cannot believe they don't do anything to make up for their mistake. I understand one time two times but already 4 times in less than a year? Definitely my last time travel through this airline. I rather pay more for my ticket then cancel all my plans and at the end have to spend more money. Not worth it.

✅ Trip Verified | When I was about to board The plane I lost my paper paper to be In Mexico. When I ask the attendant that I had lost the paper to enter in México she was very rude and made some remarks That where sarcastic. I started talking to my brother which was with me in English And she said that she did not like us speaking In English because She did not understand what we were saying. I stated that I was not directing my self to her and she got more aggressive. When I asked for a supervisor she said there was none on duty. All the sudden one appear she decided to ignore me And said if I didn't leave she would call the marine for me. I walked over to the main counter and asked to speak to a supervisor Which she was able to help me after I told her that I would have to call the embassy And gave me a ticket for the next day To fly out.

✅ Trip Verified | We booked business class thinking that it would in fact be business class, more room, etc. Boy were we wrong. The space from the bottom of the seat to the seat in front is 12 inches. My father is handicapped & it was literally painful to watch him go through the flight. My husband is 6'3" , another painful one to watch fly with Volaris. Hands down the rudest and most helpless stewardesses I have ever met in my entire life. My 3 year old got a rash from the seat which was covered in hair & potato chips. Flying is difficult & stressful enough. Do yourself a favor and don't make it any harder on yourself by booking with volaris. Book with literally anyone else especially if you need special accommodations.

✅ Trip Verified | Worst airline I ever used. They ask money for printing the boarding pass. Girl at checking helpdesk was playing with her phone and got annoyed I asked her help. The flight was over 3 hours late, but no notification on the screens, and no compensation for my extra taxi costs.

✅ Trip Verified | We checked in a bag and paid for it($40) it had some tequila and I put cartons to protect them. We had 1 carryon each adult and at the counter they never said that we needed to check those in. At the moment of boarding they charged us $80 dollars each for our carryon. I could have put in my carryon inside the big check in suitcase and pay $40 to document the other one. Instead they made us pay $160 more at the time of boarding. They were rude and even yelled at my husband.

Not Verified | Ok where to start: they canceled and rescheduled our flight with zero notice. Thankfully my mom wanted to check in the bags early and realized they had changed our flight the day of. Then they charged $110 for the first luggage and $150 for the second. The app graciously only charged $75 for the first. (Delta only charged us $40) then we get not even a complimentary water for our 5 hour flight. Everything is for sale. And when we finally landed, it took the pilot 20 minutes to drive the plane to the port. Disappointed is an understatement. We were disgusted. Oh, and we didn’t even get to sit together. They placed my 92 year-old grandma, my mom and I all in different seats.

✅ Trip Verified | Hopeless airline! Do not use. Our flight going out was cancelled and we only found out on the morning of the flight! For our return flight, we arrived at the airport to be told they had overbooked the flight by 30 people! Yes, thirty! Therefore we’re told we could be driven to another airport 3 hours away or wait to get on a flight 2 days later. They confirmed that they had found out the day before but decided not to tell us! The worst airline ever booked with!

✅ Trip Verified | Very disappointed with this airline. We had our flight booked for Cancun to Portland from 2pm - 9pm on the 28th with a short layover in Guadalajara. To start, our first flight from Cancun was delayed 40 minutes, making us late to Guadalajara and our flight to Portland had already left before we arrived. The flight attendants did not know how to help us in the slightest, we were re-directed to several different employees all over the airport before finally being directed back to the main lobby and had to wait in line just to speak with the check in staff. When we were finally seen, the employee accused us of missing our flight and when we explained that it is was not our fault he told us the only available flight was the following day at 9:30am and that we would have to pay for an additional Covid-19 test before he could provide us with the boarding passes. I won't even get into how terrible the process was to get the test done. After, we returned to the check in desk for our boarding passes and had to wait 40 minutes before being seen again. A different employee helped us this second time and again insisted it was our fault that our flight was missed, this person barely spoke English and had to translate through text (which was fine, as long as we got through) however, he kept walking away from the desk to ask a coworker questions and obviously was having trouble getting our flight figured out. Once he was finally able to do so we were told that we would not be able to check our luggage in until the following morning, mind you this at 7pm. So in addition to having to wait 14 hours for our flight home we were not permitted into the departure area we had to wait in the airport entrance in a Burger King lobby until the following morning. We got up early to make sure we were ahead of the line and even the at 3am the Volaris check in was packed of people and it still took us an hour to get checked in. Overall very disappointed in the service of this airline and will not be recommending or using it in the future. In fact we will very likely be discouraging others from booking with this airline.