Volaris

✅ Trip Verified | It was such a terrible experience! My flight has been overbooked and they cancelled it, without any care for the accommodation. I had to pay for 2 accommodations myself (extra night in the departure city and the one which has been already booked in the final destination). They change my flight to the day after and this flight was delayed. To be honest the stress, the anger, the money and time lost was one of the worst flight experience I have ever had! It was my first and last time flying with this company. Better pay a bit more and to have quality! I definitely do not 10000% recommend this company.

Not Verified | I bought a ticket 24 hours before traveling with assigned seats. I go to the airport and found out they overbooked and sold my seat. Their comment: "You should have checked in 48 hours in anticipation". What solution they gave me: A flight 3 hours later to a little town 5 hours driving to my final destiny. Oh and because they are nice, they were willing to give me $75 bucks for my flight that caused approx. $230. They lied to me. The Agent told me they processed a refund. I called hours later and no refund . And i couldn't process the refund being on the line. I have to fill out a form because that's the way they handle things. Please, make yourself a favor and don't travel with this airline.

Not Verified | I took a return flight from Huatulco to Mexico City and back. On the way the flight was an hour late. Volaris were still claiming it was on time 40 minutes after our departure time and the inbound flight hadn’t arrived. Once we landed in CDMX it took more than 30 mins to get off the plane (I was in row 33). The return flight should have left at 15.38. At 5pm they were still saying it was leaving at 4.30pm. From the first passenger boarding to closing the doors was over 40 mins. When we arrived in Huatulco one a a half hours late it took more than 30 mins to disembark again. Not once on either journey did Volaris apologise for the delays.

Not Verified | I have had the worst experience with Volaris. If you are ok with not having any customer service then book your flight. It has been a challenge since having to reschedule our flight to Cabo because we got COVID in December. They gave us a "credit" but it only covers the base flight. I have tried to reschedule and everytime I click to pay the remaining balance, an error pops up. There are now only 6 seats left and I have been trying for the last 2 hours. Don't fall for the low fares, it will cost you lost of time and frustration that is not worth it. I now wish I would have paid the extra $200 and gone with a reputable company.

✅ Trip Verified | Never again will I fly with Volaris. Trust me, spend the extra cash to get a genuine, on time flight. Not only do you have to pay for extra, which includes bags, seats and much more. But the hassle of flying with them is not worth it. The crew is ok, a mediocre job for a mediocre airline. My flight was just under two hours late of the boarding time but that was enough to make me write a review. I have never felt more disappointed in an airline than Volaris. The plane arrive late but within 15 minutes we were already boarding. Which is good, only if you like sitting in nasty, chip crumbs filled seats that aren’t even properly sanitized. I guess that’s why COVID was such a problem in Mexico.

✅ Trip Verified | I was a solo traveler 2 luggage I was charged $ 74.00 for the one I carried. We fly with no internet connection the whole trip. Second stop Guatemala we get off off the plane with no clue where to go for custom search. Finally after luggage inspection they into 3 different lines I was chosen to be search in a close room and questioned. I am a67 years old male with a 43 years USA residency never have any single issues with authorities, finally they let me go same thing happened with several other passengers.

Not Verified | They are not ready to fly internationally. Please avoid this terrible airline. No real professionalism in its staff and not even water is offered during the flight. The seats, are most uncomfortable. I will not recommend this airline to anybody.

Not Verified | Horrible airline with zero live customer service. You are better off paying a couple dollars more with any other airline. I purchased two tickets for my cousin and husband as their wedding gift, they overbooked the flight and said that it was a bank issued. I called the bank and they said that there was no issue on their end and that the transaction had been approved. Volaris WhatsApp “customer service” refused to admit that they had done wrong on their part and simply said that it was the bank which was false. Will never fly with them again.

Not Verified | This is a disgrace of an airline, besides some of the tightest legroom, they over book and randomly drop passengers. Check in is ridiculously chaotic, we booked seats a month ahead of time, only one seat was available when we arrived and one of us was put on standby. Strangely one of the 2 seats was still assigned to us. I have flown it multiple times and will never do so again. VivaAerobus or Interjet are much better options.

✅ Trip Verified | This is the worst and horrible airline. They delayed our plane for two hours in the beginning and now they are saying it’s gonna be five hours. Customer service has a bad attitude specially the supervisor. It’s not just professional and ethical,