Volaris

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 112 reviews
4/10
No Skytrax Rating
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1/10

Volaris customer review

(United States)

Unacceptable experience in May on an LAX to Guadalajara flight. Chose Volaris because they had the lowest price. However their strange new luggage policies negated any financial savings. You don't get to bring as many lbs onboard as with other airlines and they are incredibly strict about this requirement. We had 2 checked bags and 2 pieces of carry-on luggage which they insisted we re-balance until all 4 weighed exactly the same. They don't let you do this at the counter so you have to get out of line and open your bags in the back of the terminal move things around and then stand in line again. It took us 4 tries and 1.5 hours to actually check in the 2 bags and we barely had time to make it to the gate and board. Considering all 4 bags flew on the same airplane it obviously wasn't a question of excess weight. When I priced return trip tickets the additional baggage charges made their rates completely uncompetitive and low prices were the only reason we had for flying Volaris.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Volaris customer review

(United States)

SFO to Guadalajara. They had the best price for a direct flight. Next time I will take another airline with better service because in the end with all their extra and hidden charges you will end up paying a high price for a horrible service and horrible flight. planes are packed like sardines and when you arrive in Mexico they off board you at the tarp walking down a high flight of stairs from the plane all the time carrying your hand luggage and then they herd you like cattle onto a bus. Even though I paid extra for option to change my flight still they charged me an extra $200 dollars in fees and don't start me on the luggage allowance. Don't fly with this airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Volaris customer review

(United States)

LAX to Mexico City to Cancun round trip. Staff at LAX Mexico City and Cancun were very helpful and patient. FA's on each leg were kind and helpful. Boarding very fast and efficient and they boarded according to rows back to front. The seats were as comfortable as any other economy class airline. There is only economy class. The snacks were your choice of chips and drinks were free not just soda and juice but also beer and mix drinks. We were a party of 5 and we checked 5 bags and were all within the weight limit. Upon return 1 bag got left in Mexico City at Customs it was delivered to our home the following day. I was very sceptical about flying Volaris after reading so many negative reviews however when you are a family of 5 I had to go with the most economic. I will not hesitate to fly Volaris again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Volaris customer review

(Spain)

TIJUANA-MEX nearly 4 hour flight. At check in they charge for several things also for a 19k bag - they say they have a 15k policy. Boarding ok flight on time. FA's nice they serve snack and drinks for free. Arrival on time a little time waiting for bags.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Volaris customer review

(Brazil)

MEX-LAP-GDL-MTY. They can be cheap if you are not flying with a lot of luggage if you buy extra kilos the final price of your travel can double! Ground staff service is very basic you must print your boarding pass at home to avoid a 20 pesos fee the onboard service is very basic flights are mostly on time planes new but not too many options of entertainment a few audio channels you also need to bring your earplugs as they do not provide them. Bottom line - an ultra low cost carrier.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Volaris customer review

(Mexico)

On a flight from Mexico City (MEX) to Chicago (MDW) seats were not very comfortable and it was quite crammed. Flight was on-time. Baggage policy is only 15 kg per passenger for an international flight. Service on-board fine. Not a great low cost airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Volaris customer review

(United States)

I flew direct from Oakland CA to Mexico. The worst part about the entire situation is there is no assigned seating which I was unaware of. I called Southwest (who I booked it through) to get assigned seats and they told me I would have to pay for them. So I did because I wanted our family together. I realized the night before departure that I was the only one with assigned seats so I tried to call SW again and they routed me to Volaris. Their on ground customer service is horrible. Interestingly enough once we got on the plane it wasn't too bad - flight attendants were nice enough etc. I will not fly them again unless I am forced to.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Volaris customer review

(United States)

Just took my third return flight to Guadalajara Mexico on Volaris. Our most recent flight was LAS-GDL. Volaris makes no bones about being a low cost carrier but they do provide free cocktails and more than the normal number of snacks. Flight crew is well dressed and very attentive. They have recently revised baggage allowances but do offer fair pricing for additional baggage if you take the option when booking. Our only objection is the manner in which they physically search luggage prior to actual check in at the airport in Guadalajara. It is a tedious and time consuming process.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Volaris customer review

(Mexico)

MDW-GDL. The crew were always available and glad to assist female pilot was constantly making announcements of weather conditions on our route and reminding us to enjoy the flight. Being a 4 hour trip I was not surprised there was no food but the snacks offered were sufficient I even asked for a second round. The in flight entertainment was fine. Volaris is my airline of choice they always depart on time and usually arrive 10-15 minutes early to whatever the destination is. They constantly have very good promotions on their webpage. I recommend it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Volaris customer review

(Mexico)

I just flew from MEX to LAS and I was very disappointed with the way Volaris has cramped additional rows of seats into its planes. If you are moderately tall you will suffer through the entire flight. There is absolutely no room for your legs let alone using your laptop. I don't understand who at Volaris made the decision to add these extra seats it used to be one of the most comfortable airlines in Mexico now it is an airline that I would try to avoid whenever possible. In addition and with no apparent real reason they have reduced to 15 the number of kg you can carry on your suitcase. If you exceed the limit they charge you US$8 per additional kg. Volaris has put all of its effort in becoming the most uncomfortable and least friendly airline in Mexico.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no