Volaris

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 100 reviews
4/10
No Skytrax Rating
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9/10

Volaris customer review

(United States)

Had to take an unplanned flight with 30 family members to ZAC (Zacatecas) from TIJ (Tijuana). Tijuana International Airport is very nice. Security is pretty stringent. They have a couple of check points with army officers. Check in was not the best but we made it on the plane on time. The plane was an A320. Clean. On- board staff nice. They handed out alcohol soda water and chips. The flight was smooth and arrived at ZAC on time. Check in on the return flight from ZAC to TIJ was not good. They apparently sell some sort of fast pass check in which delayed those that did not want to pay for that service by about an hour as they got first priority. We made it on a packed plane. Flight crew was great. Arrived on time. I would fly them again. They are very reasonably priced and offer great service.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Volaris customer review

(Germany)

MEX to CUN. The behaviour of Volaris staff especially was the most disgusting I have experienced from any airline staff anywhere in the world. They deliberately placed me on the Volaris flight knowing full well the situation and consequences of that action. They knew full well I would miss my onward flight and that no arrangements were made for my onward journey. I was just passed on by them to Cancun despite their assurances and despite them knowing the consequences.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Volaris customer review

(Poland)

Very good price! (254 USD for 4 flights on route Oakland-Mexico City-Cancun). Very nice new planes. They offer free luggage snacks drinks and alcohol. Very nice helpful cabin crew. One minus - they cancelled one of my flights and changed it for another one (without my approval) and then didn't inform me about it.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Volaris customer review

(United States)

Good pricing structure especially when ticket is purchased during their frequent promotions. Service overall is good especially onboard. Ground personnel leaves a lot to be desired especially at boarding when all announcements are made without the aid of a loud speaker and in Spanish only. There is no respect for anyone needing special assistance with prior boarding. Boarding is divided into 2 groups electronic check-in and boarding passes. Additionally depending on the airport higher numbers may be boarded through the rear of the aircraft through a different gate. More attention needs to be given by the gate crew to the client. Be aware that your carry on luggage may be taken from you and checked in without any rime or reason. Airplanes are clean and onboard simple and efficient. Seating is extremely tight. Don't bother opening the tray on the seat back. Their on time departure and arrival is very good. Volaris can be a good experience as long as travel is aware of the pitfalls.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Volaris customer review

(United States)

La Paz to Tijuana. They took our carry-ons at the door in La Paz telling us overhead bins were full and offered to check our bags into the hold. We boarded believing our carry-on bags were safe. However when we arrived in TJ our carry-on bags were not on the carousel. Volaris luggage office advised that our carry-ons were overweight and were still in La Paz. We would have to pay $1650 pesos for them to be sent to TJ. When we contacted Volaris the following day the best offered was to "reduce the fee to $1100.00 pesos and send carry-ons to San Diego International." We evaluated our options and concluded that we were going to have to pay the extortion demand. We strongly suggest you do not allow them to check-in your carry-ons.
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

Volaris customer review

(United States)

Tijuana to Guadalajara. TJ airport new and spotless. Check-in crew very friendly plane new and very comfortable. Offered two drinks rounds and snack services on a 2.5 hr flight. Crew friendly. Look forward to flying them again.
Cabin FlownEconomy Class
Value For Money 12345
yes
3/10

Volaris customer review

(United States)

TIJ-MEX-GDL-TIJ roundtrip. Volaris gives you 72 hours ahead of the flight for on-line check-in and boarding pass a great advantage. For some reason they've changed the seats on their planes from TIJ-MEX there was no leg room at all and the seats did not recline (they weren't broken they simply had no recline button). The most uncomfortable flight I have ever been on. A real change from the Volaris of a year ago which was always comfortable if not fancy. The same coming back (MEX-GDL-TIJ) passengers are wedged in making a 3 hour flight feel endless. Good price but if you're over five feet six inches tall do not fly Volaris!
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Volaris customer review

(United States)

TIJ-OAX round trip. Check in at Tijuana airport was a nightmare both securing the tourist visa and airline check-in. Volaris had only 1 line for each of 5 outbound flights each station manned by only 1 agent. The agent handling check in for Oaxaca was so slow we nearly missed the flight. The plane was clean and comfortable the pilots and crew efficient friendly very professional and bi-lingual. Return flight was smooth from check-in to landing. Both flights departed and arrived on-time. Beverage service and packaged Mexican snacks were only food options. All baggage for our group of 6 arrived at both destinations with no damage.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Volaris customer review

(United States)

TIJ-MLM using the Volaris Shuttle Service from downtown San Diego. All Volaris staff were friendly and helpful. The aircraft was new with comfortable leather seats and just enough room for taller passengers. Staff served free drinks (even alcohol!) and a selection of chips - much better service than you'd expect given the price you paid for the flights. No delays on either inbound or outbound flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Volaris customer review

(Mexico)

PBC-CUN on a so called LC-carrier. A319 to Cancun we left on time no queue at check-in excellent service with drinks but only chips. Return again on time and the A319 was 2 weeks old. Helpful FA and good security feeling.
Cabin FlownEconomy Class
Value For Money 12345
yes
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