Volaris

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 410 reviews
2/10
No Skytrax Rating
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1/10

"Worst airline option in Mexico"

(United States)

Trip Verified | Worst airline option in Mexico! Flight are usually delayed and customer service is really poor. They make you pay for carry on luggage and then force you to checked bags.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMexicali to Mexico City
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid this airline at all costs"

(United Kingdom)

Trip Verified | Avoid this airline at all costs. They emailed me a new boarding pass advising that my flight time had changed. When I got to the airport the flight had left at the original time and they made us wait so long that we even missed the second one. Eventually we had to be put on a flight 3 hours later than our original departure, without even an apology.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMexico city to Cancun
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Standard low-cost carrier experience"

(United States)

Trip Verified | They rescheduled the flight to depart 5 hours earlier than I'd initially booked and didn't even notify me. Only when checking in online the day before, did I notice it had changed. Communication seems to be a recurring issue with Volaris, when I've had flights delayed 2-3 hours in the past, even though it shows the delay on their website and in the Volaris app, they don't send any email/SMS/push notification about it. Their customer service via WhatsApp takes hours to respond. That being said, the bag drop process at MEX was surprisingly quick and efficient. The cabin crew were nice, the flight departed on time. Seats were okay, no recline and not much leg room. Snacks on board for purchase. Standard low-cost carrier experience, in my opinion.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMexico City to El Salvador
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"charge for check bags on international flights"

(United States)

Trip Verified | It is ridiculous to charge for check bags on international flights, plus they charge you for bags you already pay for. Nothing good to say about this airline, except they have direct flights. Not worth it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuadalajara to Reno
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The people were incredibly rude"

(United States)

Trip Verified | I found out when I went to get my boarding pass they overbooked the flight and I no longer could get anything until 2 days later. The people were incredibly rude and the supervisor literally left and started helping people for 40 min when he was supposed to be doing something for us. Compensations I was offered was $8 for food, $100 credit (no way I’m using them again). I called later and was hung up by customer service twice. I think that sums up the absolute embarrassment of a company this is and they should be ashamed of the people they hire. The 2 supervisors I talked to were the worst of them all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMexico City to Las Vegas
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"turned away because we were late"

(United States)

Trip Verified | Leaving from Chicago O’Hare was not a problem. The problem was when he landed in Mexico City we lost a lot of time waiting on our luggage and then had to open all of baggage with security. Then had to run across to check in our baggage for our connecting flight only to get turned away because we were late and Volaris didn’t want to do anything for us. Never want to use Volaris again, doesn’t want to help it’s customers at all and would not give me a refund or at least a credit.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Juarez via Mexico City
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"horrible customer service"

(United States)

Trip Verified | In 20 years I’ve never had an issue with any other airline. Horrible experience, horrible customer service. Will never use again. Don’t waste your money on it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLeon to Miami via Cancun
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not worth the cheaper ticket"

(United States)

Trip Verified | Mexico City to Houston. Never use this airline. Cheap flight cost means no service. The information given at the airport is never correct. The website on the phone should update with gate information and it does not. The people at the counters have no idea what they are doing or any regard for foreign travelers. We spent the time between our connecting flights running back and forth between gates. When we asked about the correct gate, the staff responded irritated that we were asking. Definitely not worth the cheaper ticket price for the hassle we experienced.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteMexico City to Houston
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they have charge an extra baggage"

(Mexico)

Trip Verified | Terrible experience, they have charge an extra baggage saying that our baggage is 14kgs which a lie because we had check our baggage before arrive to the airport and it was only 8.9kgs. Very bad experience. Also if we refuse to pay the amount of the "extra baggage " they didn't want to let us get in the airplane. After we paid we got to a very dirty and very smelly airplane.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to Mexico City
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Better pay a bit more and to have quality!"

(France)

Trip Verified | It was such a terrible experience! My flight has been overbooked and they cancelled it, without any care for the accommodation. I had to pay for 2 accommodations myself (extra night in the departure city and the one which has been already booked in the final destination). They change my flight to the day after and this flight was delayed. To be honest the stress, the anger, the money and time lost was one of the worst flight experience I have ever had! It was my first and last time flying with this company. Better pay a bit more and to have quality! I definitely do not 10000% recommend this company.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMexico City to Oaxaca
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no