VivaAerobús

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2 reviews
4/10
No Skytrax Rating
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1/10

"never use this company again"

(Germany)

Verified Review | Cancun to Mexico City. Apart from hiding charges on their booking system (Be very careful on which options are automatically selected every time you click next. The company refuses to allow passengers with children to bring the stroller to the door of the aircraft. I was travelling with my 3 year old on a 9pm flight and the manager made me document my stroller and carry my kid who was already sleeping for about two hours until the flight was due to depart. This includes passing through security. On top of that the flight was 50 minutes delayed and we basically had to walk to the aircraft right next to the people putting the luggage into the plane. The personnel in the ground were also very rude. At the end we were able to manage but with more that 1 kid, or a slightly older kid this would have been almost impossible. The ground personnel indicated that there is a package for travelling with children however since my child is older than 2 this package is not offered. I will never use this company again.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteCancun to Mexico City
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"price could not be beaten"

(United States)

Mexico City to Puerto Vallarta. The seating comfort was what you'd expect for a low cost airline, but the flight is short, and the price could not be beaten. I had a good experience getting my ticket, the flight was a bit late, but I kind of expected that. The inflight service was fine and the VivaAerobús crew were friendly.
AircraftA321
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMEX to PVR
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes