Virgin Australia

Brisbane to Auckland, returning Wellington to Brisbane on Virgin Australia Boeing 737-800. Really enjoyed both flights which were on-time and comfortable. I was unsure of the type of fare I had paid for, however I was pleasantly surprised to receive a meal including a choice of breakfast and lunch. Food generally good except for the breakfast frittata. Inflight entertainment is via the Virgin App which worked fine on my iPad and had a good selection of movies/music etc. FA's were nice enough and did their job. Overall, I would not hesitate to fly with Virgin again but the product is slightly less of that of Qantas.

Port Moresby to Bali via Brisbane on Virgin Australia. Check in was smooth in Port Moresby. The service on the flight to Brisbane was just snack and non alcohol drinks. Cabin crew was friendly and professional. From Brisbane to Denpasar the meal choice is vegetarian pasta or beef and rice, main course was delicious and bread was good. The cabin crew were not too careful because one cabin crew throw some water in the my trouser and just said "Sorry, I will give you a blanker". For both flights the inflight entertainment need passenger personal devices and use the wireless entertainment service, but you have to install on your personal devices Virgin Australia Entertainment before the flight.

Denpasar to Sydney. As a hitherto loyal Virgin Australia customer (Platinum ff), the experience flying with them to and from Bali was horrible. The flight is actually over 6 hours - not what any other full service airline would call 'short haul', especially in the middle of the night - no service, no food except purchased pringles etc and no passenger amenities (no pillows, blankets) for a 6 hour night flight. The aircraft was dirty, the seats uncomfortable and the crew unhappy to be doing their jobs. If flying to/from Bali from Australia, do yourself a favour - even with a stop, SIA and Garuda are better options.

Virgin Australia from Melbourne to Perth, and the flight was fine. Seat was ok, Food was good and Flight attendants were very friendly and helpful. My only complaint was that my seat had a misaligned window and it was very hard to keep my camera straight when I was filming. Overall a nice flight and good value for money, would recommend.

Adelaide to Cairns via Brisbane on Christmas day with Virgin Australia. The E90 aircraft to Brisbane was very comfortable having 2 x 2 seating. Both flights on time, and the crew on both flights very efficient and interactive with passengers. Being Christmas Day it was disappointing that no meal service was provided, other than a miniscule christmas pudding, though we were able to grab a snack between flights at Brisbane.

Gold Coast to Auckland with Virgin Australia. Waited 10 hours at small Coolangata airport. Close to midnight with 2 small boys in tow, the airline decided to cancel the flight. We were given a voucher which bought us a muffin and water. They loaded us on a bus that drove 90 minutes to accomodation. Too exhausted with kids to eat, we tried but couldn't sleep, so remained in the room for 3 hours until at 4am, when we had to load up and drive back to airport. No breakfast was given either. Kids and us were dead on our feet. Eventually got on a flight - was there food for the kids? Not a hope! The airline told us to buy it! I did complain twice and was told they pride themselves on their timely departures and as a gesture would give me some air points - equivalent to $25!

We recently flew Brisbane to Los Angeles with Virgin Australia. The kids were entertained for hours with the options in the inflight entertainment system, cabin crew were friendly and accomodating and even after a travel agent stuff up that meant 1 member of our party wasn't seated with us they found a way to make it work so we were seated together - even on a full flight. The food was better quality than I have had in recent years, cabin seemed more up to date and roomier than Qantas A330 I travelled last year to Hong Kong. There was sufficient choice of movies, TV and music. The cabin crew were helpful and quite cheery. Some of the crew were the same going to LAX as coming home and it was nice to see consistency with service. All in all a pleasant experience and I won't hesitate to book with Virgin Australia for my next flight.

Darwin to Sydney with Virgin Australia. My mother who is 91 travelled with me on 21st December. The friendly check in staff moved our seat booking closer to the front of the aircraft making easier access for my Mother. We were asked if we needed a wheelchair in Darwin but declined as only short walk. I had booked wheelchair at Sydney airport. We're put on the aircraft first and the air hostesses allowed Mum to use the business class toilet and the wheel hair was waiting in Sydney.

Smooth boarding and on time departure for a red-eye Virgin Australia flight Perth to Sydney. 2x2 seating in business class with wider seats and minimal recline. The aircraft was showing its age with a run-down interior and lavatories. We were offered a light meal of soup and rolls after departure. My soup was barely warm and had to be reheated. FA's were friendly and efficient with their service. I used the tablet given out for IFE which had a limited selection of movies, TV shows and music. Prior to arrival, we were offered a light breakfast with coffee and juice. We arrived on time and those of us connecting to international flights were offered an airside bus transfer to the international terminal. This was much appreciated as Sydney airport tends to be crowded in the early hours of the day. Whilst the experience was quite ordinary, I would fly with them again.

Gold Coast to Melbourne. Worst customer service I have ever experienced. Virgin Australia managed to lose my bags twice on the same trip. Once one way and on the way back. The staff at Virgin we so rude, they made out as if it was my fault they did not load the bags. The staff, the service was the worst I have ever experienced.