Virgin Australia

✅ Verified Review | VA 694, Perth to Melbourne (A330) with Virgin Australia. This evening flight, left on time and incurred minimal turbulence en route to Melbourne. While I was surprised that I had to ask for both a blanket and an amenity kit (both of which should be offered pre-departure or shortly after take-off), it was quickly made up for by the hospitality of the FAs and high-quality of food served. I was served a great champagne (Ayala 2006) and my glass was never left unfilled for more than a minute. As for the food itself, I found both the pumpkin soup entree and vegetable lasagne to be well above standard. The in-flight entertainment which was in the form of a touch-screen tv and noise-cancelling headphones worked perfectly and included a wide range of both blockbuster and classic movies.

✅ Verified Review | VA 683 from Melbourne to Perth (A330) with Virgin Australia. After reading the raving reviews of VAs new Business class aka 'The Business' suite, I embarked with high expectations. VA delivered. I was impressed with the entire setup, from the spacious cabin to the friendly yet professional FAs to the comfortable yet modern business suites. Highly recommend.

✅ Verified Review | VA 309, Melbourne to Brisbane (B737-800) with Virgin Australia. Another really enjoyable flight. The ground staff were very friendly and even though I slept during the entire flight, I appreciated the opportunity to enjoy the complimentary tea/coffee and a snack.

✅ Verified Review | Brisbane to Melbourne with Virgin Australia. The flight was suppose to fly at 7:55am. It was then delayed until 9:30am, Second delay at 10:10am and then 12:00pm. No clarity about what is going on - we were given an $8 voucher to use in the terminal. Cannot get anything from there apart from a large coffee for $6.60. You hand the voucher over and effectively fixed to get a $6 item for $8. Unfortunately this airline is a balance between Qantas and Tiger / Jetstar but this balance is shifting for me. If by paying this much I cannot reach my destination on time then it is no use.

Sydney to Hobart with Virgin Australia. By far the worst Australian airline. We flew with them on our holiday to Tasmania earlier this year and the experience wasn't worth the price. Lack of staff at check in counters and an unexplained 45 minute delay. No apology was given to us at the end. To make matters worse, the plane was very old and dirty. I found packets from the previous flight in my seat pocket. Call button was repeatedly rejected and I was dying of thirst in the dry cabin. Legroom was minimal and seats were worn out and lumpy. We landed in Hobart tired from a 2 hour inflight nightmare.

✅ Verified Review | VA 820, Sydney to Melbourne (B737-800) with Virgin Australia. This was a connecting flight from an international flight. The transfer was very smooth and I was acknowledged as a Velocity Gold member by being offered complimentary exit row seat which usually comes at an additional cost. The flight departed and arrived on time and the FA’s were generally friendly. Happy to continue being loyal to VA as their service has remained consistent in my humble opinion.

✅ Verified Review | VA 342, Brisbane to Melbourne (B737-800) with Virgin Australia. Passing through security was seamless even though it was at peak time (4.55pm) because I went through the line dedicated from Business/Velocity Platinum and Gold members since I was a Velocity Gold member. I was politely recommended by one of the security staff to try recently opened the premium entry which was just past the baggage claim since it takes you directly up to the VA lounge and has a much smaller queue. The VA lounge was packed which was unsurprising but I was still able to get a seat and enjoy a few drinks before the flight. The flight left a little later than scheduled but was still able to land on time. The inflight service was updated to include a refreshed line of TV series and movies. Food was in the form of a snack sized pack of biscuits and only Tea & Coffee or Water were served complimentary. Overall – good flight.

Decided to go to niece's 18th birthday party in Townsville for the weekend with Virgin Australia from Canberra. Flights cancelled and allocated later flights on the way out and on the way home, resulting in 4 hours delays getting home at the end of the weekend. Asked if we could use the lounge during the 4 hour delay on the way home - told 'no'. Food was tiny portions and indifferent quality, we paid much the same as if we had flown Qantas. Virgin puts the cattle back in Cattle Class - customer service is clearly not a priority. You can only suspect our flights were cancelled to fill later flights. I'm not a great fan of Qantas, but this is not my first bad experience with Virgin. I will be avoiding travelling Virgin as far as possible in the future.

✅ Verified Review | Brisbane to Los Angeles. I bid for economy premium. Paid far too much and lost the money I had paid for priority seating (my choice although I believe it is bad practice by airline not to carry that amount over towards bid price. The armrest next to me did not raise. My main complaint was the food was awful. I thought for all the extra money I paid I might have had a nice meal. I wrote to the Guest Relations Coordinator of Virgin and received an "apology for my disappointment." The flight route is convenient for me on Virgin Australia as I do fly frequently but I will have to rethink using Virgin Australia next time.

✅ Verified Review | The service from check in to arrival with Virgin Australia was exemplary flying from Brisbane to Perth. Although the A330 is clearly a better cabin for a flight of this length many of the features such as champagne prior to take off and a comprehensive menu were evident on the 737. Food was of a high quality for my wife, my soup was delicious but the main salad very unappetising. This was the only let down, in all a vary enjoyable flight. New PER terminal is great - we had our bags within 12 minutes of leaving the plane.