Virgin Australia

✅ Verified Review | Canberra to Melbourne. The check in was quick and easy. The flight from Canberra departed and arrived a little early, the flight from Melbourne was delayed by almost 30 minutes due to fog in Canberra and was amalgamated with an earlier (also delayed flight) Fog is beyond the airline control. I received timely announcement of the delay and the reason for it. The flight was late landing but some time had been made up on this short sector. Both flights were uneventful. A light snack was served in both directions. Cabin crew were friendly but on the Melbourne to Canberra sector were very busy.

✅ Verified Review | Sydney to Melbourne. I called customer service for a window seat and they said there were only aisle seats - yet immediately after the call finished I logged in and found most of the window row seats were available. The self-check in machines at the airport are very short and check in staff were not very welcoming. There was no greeter for the lounge either despite their being 4 staffers looking bored behind 2 desks. The lounge was busy, messy and there was no coat service or bag depository at reception. Seats onboard were terribly narrow. I got one drink but despite asking the stewardess they put no ice in it. Even though my bag clearly had MEL on the tag they sent it to Brisbane by mistake. They were late to deliver it the next day. Over 10 days later there was no follow up apology.

✅ Verified Review | The Virgin Australia website was acting up for 3 weeks and not letting me retrieve my booking from Melbourne to Gold Coast. Each time I called them about this they had different excuses and tried to blame the problem on me. I eventually got them to manually send me my itinerary through email - only to be told that I would have to pay extra at the gate since apparently the seat I originally chose was an Economy X seat. This was even after they sent me a confirmed itinerary. Apparently the word confirmed means something else to Virgin Australia. Even if you have a confirmed seat, you still might be made to pay more at the gate.

✅ Verified Review | I flew "Business" from Sydney to Perth and back. I have always thought Etihad had one of the best Business Class products but wow - Virgin Australia blew me away. The service and attention to detail is sublime. The food was just amazing for a domestic carrier anywhere in the world, just like the seat and service. Undoubtedly one of the best in the world.

✅ Verified Review | Brisbane to Los Angeles. First time with Virgin Australia and travelled in their business suite. Check in at Brisbane was a breeze with the kiosks and drop off. My only criticism is that with the bag drop there wasn't a staff member actually allocated there to assist passengers. They kind of roam around between different areas. Therefore when I had an issue I had to signal for one to come and help. Also when that was done they didn't volunteer information about what lounge I am entitled to use. I believe there is a business class check in counter, but I didn't see this as wasn't looking. So just a bit more of a personal touch point would be nice. Seat - So much room, felt like a nice comfy chair and couldn't complain about this at all. Having flown Air NZ and QF, I believe VA do have the superior product. But just a bit over NZ and hugely over QF. Food service was good and quality was enjoyable. I would have appreciated being offered another bread roll with dinner before that was taken away. One thing that was odd is that the blankets were not on the seats. You had to ask for them. Thought that this could have been on the seat ready for you like the other carriers do. My FA was great at acknowledging all of us passengers and ensured that we were fully aware of the seat and layout of the cabin. Toilet/bar etc. The flight went really fast and was very impressed overall.

✅ Verified Review | Sydney to Perth. Flight 555 15th May. We were delayed due to weather in Melbourne and arrived late due to rain and wind in Perth. Fully informed by the Captain. We have never seen such professional and helpful staff. The service was great and all staff were full of smiles. We were unaware that all food and beverage were included, so a nice surprise. Outstanding service. Thanks Virgin

✅ Verified Review | Sydney to Melbourne. Notified by text message around 2pm that the 7:30pm flight is delayed to 8:30pm. Got to airport and surprised by changing the time to 22:00 instead of 20:30 without any notifications. I explained to the counter when receiving the boarding pass that I need to be at work tonight in the hospital and how she can help me with this problem; she offered an earlier flight at 21:10 which i gratfully agreed. When reached to the Gate realized the number on the boarding pass is incorrect, found the right gate and notified there is more delay and the flight is going be at 21:15, I asked for the reason and been told that Virgin has crew issues! We flew eventually at 21:45 and had the worse seat at the end of the aircraft No. 30. Worst experience with Virgin Australia ever.

✅ Verified Review | Check-in at Brisbane Airport is easy using the kiosk machine. I simply swiped my Velocity Frequent Flyer Card and it has all my information ready. However passengers are still required to queue up to drop-in luggage. Virgin Australia could have adopted what Perth Airport has, individual / computerised bag drop to reduce waiting/queuing time. The Boeing 737-800 do not come with USB port to charge devices. There is no TV screen on board so passengers need to download the app prior to boarding and they can stream movies, music across the WiFi on board. Voyeur magazine is packed with interesting travel stories and articles which is worthwhile reading to kill some time with music on your iPod. For dinner we were offered a choice of nasi goreng or beef rogan with passengers' choice of beverage and dessert. I must say I am disappointed with the food. I chose the beef and upon opening the box it was just steamed jasmine rice with beef rogan and no vegetables or anything. Beef is well cooked. Cabin crew is friendly and constantly goes around with water to keep everyone hydrated.

✅ Verified Review | Check-in at Perth Virgin Domestic Terminal was easy and straightforward. I simply swiped my Velocity Frequent Flyer card at the Kiosk, followed some steps and checked in my luggage. The aircraft (Boeing 737-800) does not have any USB port for charging devices for a over 4 hours flight to Brisbane which is a great inconvenient. There are no screens for passengers to access the entertainment system and passengers need to download an app to stream movie, music over onboard WiFi. I hesitated to do it because I do not want to drain the battery on my iPad and iPhone. For breakfast there was only one option which is scrambled eggs with hashbrown, mango yoghurt and choice of beverages. I am fine with vegetarian option for breakfast but I would appreciate having the option to choose. The crew went around for 2 rounds of drinks throughout the flight. Generally the crew is friendly and helpful. Seats are comfortable. I was seated on the first row of economy class with extra leg room. This has definitely made the leather seat even more comfortable.

✅ Verified Review | Horrendous experience flying from Melbourne to Gold Coast, Virgin Australia cram 3 rows of Business Class and 27 rows of Economy Class into each 737-800, if you are in Economy there is no legroom. It is so bad my knees were near my chin, it took my three days to recover from the pain from this flight, no inflight entertainment, meal was a tiny cookie and a cup of stale orange juice, yuck.