Virgin Australia

✅ Trip Verified | Perth to Port Hedland. I arrived at the airport this morning to a 4.5 hour delay, there was no text message advising me of the delay which would have allowed me to stay at home. There was also no food offered when I went to the service desk despite the Virgin website stating "You will be entitled to refreshment vouchers at 2-hour intervals while you are in the airport awaiting your delayed service". I fly regularly and hold platinum status with other airlines. Each time I fly Virgin I am reminded why they're my last choice in travel (My most recent Virgin flight before this one also included a 3.5 hour delay). They are incomparable to their competitors when it comes to quality of service, the Virgin app is near unusable, and staff seem disinterested in looking after their customers.

✅ Trip Verified | Sydney to Gold Coast./ I always fly with Virgin as I thought they were better and I was happy to pay more for a better service. Last time I was separated from my partner, and although flight centre assured us we were sitting together, and despite receiving a last minute reminder of my seat number from Virgin, when we got to the check in desk the hostess didn’t even tell us we weren’t sitting together until we asked her. As I complained via email I was told twice : Please be advised, you did not book a paid seat i.e. economy X seat or exit row seat. As mentioned in my previous email, Virgin Australia do not guarantee seating due to multiple reasons. So I basically ended up paying more to be sure to come back on the same flight and sit close to each other, to end up alone.

✅ Trip Verified | Auckland to Bali via Brisbane. Changed planes in Brisbane, luggage loaded on saw luggage taken off, asked hostess why she said she had no idea asked her to find out she walked away with her nose in the air after embarrassing me in front of passengers. Get to Bali no luggage, no sorry, no explanation, luggage turns up almost 48 hrs later - still no sorry no explanation after repeatedly contacting them over 2 wks. I get offered $50 that is not going to make up for the distress myself partner and daughter endured over our lost luggage.

✅ Trip Verified | I enjoyed my flight with Virgin Australia. Friendly and easy check in. The flight attendants were very friendly and helpful. The meal that was served was very tasty with delicious wine, perhaps there could have been more choice though. Also there was no IFE offered unless passengers used wifi. Overall an enjoyable flight.

✅ Trip Verified | Denver to Sydney via Melbourne. Never, will I fly this airline again! They could not have messed our travel up more if they had tried in both directions. They had cancelled our outbound flight without our knowledge and it was not until we were doing our online check-in did we notice that they changed our flight from 9:00PM to 9:00AM the next morning. They literally wanted us to fly into LA only to sleep on the floor of an airport without our knowledge, which was not possible as my spouse had recently had back surgery. We were also meeting someone in Sydney who would have had to wait it out there for 12+ hours. Were able to get them to book us on another flight out earlier the same evening as our original flight, however, we could no longer use the upgraded seats that we had paid for and they had a difficult time getting our boarding passes cleared for the international flight from LA to Melbourne. It took them 50+ minutes on the phone with their own customer service and luckily someone at the gate that understood booking to work it out. We had to add an additional leg by flying into Melbourne and the connection they gave us was much too tight and we missed that flight as well. Fortunately we could catch the next flight out not long after. Our return trip was the most arduous journey we have ever had to endure! We were to fly home via their partner airline, Delta. With our boarding passes in hand, enduring the suffering of getting thru security and waiting hours to board, we were not allowed on the airplane at the very last minute because Virgin refused to give control of our ticket to Delta. So the plane left with our seats empty that we had purchased 7 months prior to this trip! They escorted us out and told us there was nothing either airline could do and that we would have to purchase new tickets to get home! So at an additional cost of $4600.00 for new tickets from a third airline with the lovely SSSS code attached to them due to the purchase being so close to the flight, having to go thru security again, we were now treated like criminals while enduring escalated security!

✅ Trip Verified | We had a family emergency during our holiday that led us to have to cut our holiday short by a week. After explaining the situation to a staff member at the Virgin Australia flight desk, she without pause and with great empathy rebooked my family and I for the next available flight. This is in spite of the booking having being made through Expedia. The flight that followed was without note, except for a faulty media system - but the service and empathy of their staff of the cannot be questioned. Thank you.

✅ Trip Verified | Flew Sydney to Perth on a Virgin Australia Airbus A330-200. On arrival to the airport, check-in queue was short with friendly staff at the counter. Got to the gate (which was on the other side of the airport) and was told that I was moved from my previously checked in seat. Still had a window seat and the situation was kindly explained by ground staff. Unfortunately there was a 20 minute delay because of a cargo fault and the captain explained the issue to the cabin promptly. The flight service was excellent and the food was adequate. Would recommend this airline and plane again.

✅ Trip Verified | Gold Coast to Albury via Sydney. Really impressed with the staff and airline. We had an incident which caused us to be late and miss our flight home. The Virgin Australia staff were very calming and offered us an immediate solution! Super happy and thankful! I am definitely happy we chose to fly with Virgin Australia.

✅ Trip Verified | Sydney to Melbourne. Twice flown, both bad experiences. Appalling check in (understaffed), oldish planes, generally a worse than Ryanair experience, which is not a great accolade. One particularly rude check-in staff member pushed me to leave this review today. I will look for a different domestic airline from now as it couldn’t be any worse! Virgin Australia is another world from Virgin Atlantic.

✅ Trip Verified | Melbourne to Brisbane. Flight left and arrived on time, however the good news ends there. The plane was old and is in dire need of a refresh. A sickly sweet rocky road Byron Bay cookie was handed out that I was not able to stomach. I purchased a sandwich which was $9 alone even though they are $5 in 7/11 and very dry. To top it all off one of the flight attendants spilt someone's remaining water down my back as they were clearing the row behind me. They had a good giggle over it, said they were just trying to cool me down and moved on. I would say you get what you pay for but really the prices for Virgin are up there with Qantas at the moment, especially after you buy a $9 sandwich.