✅ Trip Verified
| Denver to Sydney via Melbourne. Never, will I fly this airline again! They could not have messed our travel up more if they had tried in both directions. They had cancelled our outbound flight without our knowledge and it was not until we were doing our online check-in did we notice that they changed our flight from 9:00PM to 9:00AM the next morning. They literally wanted us to fly into LA only to sleep on the floor of an airport without our knowledge, which was not possible as my spouse had recently had back surgery. We were also meeting someone in Sydney who would have had to wait it out there for 12+ hours. Were able to get them to book us on another flight out earlier the same evening as our original flight, however, we could no longer use the upgraded seats that we had paid for and they had a difficult time getting our boarding passes cleared for the international flight from LA to Melbourne. It took them 50+ minutes on the phone with their own customer service and luckily someone at the gate that understood booking to work it out. We had to add an additional leg by flying into Melbourne and the connection they gave us was much too tight and we missed that flight as well. Fortunately we could catch the next flight out not long after. Our return trip was the most arduous journey we have ever had to endure! We were to fly home via their partner airline, Delta. With our boarding passes in hand, enduring the suffering of getting thru security and waiting hours to board, we were not allowed on the airplane at the very last minute because Virgin refused to give control of our ticket to Delta. So the plane left with our seats empty that we had purchased 7 months prior to this trip! They escorted us out and told us there was nothing either airline could do and that we would have to purchase new tickets to get home! So at an additional cost of $4600.00 for new tickets from a third airline with the lovely SSSS code attached to them due to the purchase being so close to the flight, having to go thru security again, we were now treated like criminals while enduring escalated security!