Virgin Australia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 541 reviews
6/10
4 star Skytrax Rating
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9/10

"this flight was pretty faultless"

(Australia)

Trip Verified | Flew Sydney to Hobart via Melbourne. I've traveled many times with Virgin Australia over the last few years and once again, this flight was pretty faultless. The check-in was relatively fast and very friendly. Flights left on time, the aircraft was clean, the crew were all excellent, the seats were comfortable, the free tea/coffee and snack were welcome - although the snack needs a review. Usually the food is appropriate but nearly always incredibly small - after all, this company made a huge deal about adding food and baggage allowance for it's economy customers. However, as these are short flights about 1hr 20mins each, not such a big deal. The whole flight process is pretty slick and very well-managed. I really like VA and believe they are certainly better than Qantas within Australia. I do find their IFE requirement for an app a nuisance.
AircraftBoeing 737 800
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSydney to Hobart via Melbourne
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"leg space was not generous"

(Germany)

Verified Review | Auckland to Sydney. Uneventful trans-Tasman flight with Virgin Australia. The flight was smooth and on time, the cabin crew friendly. The leg space was not generous, but sufficient for a three-and-a-half hours flight. I deliberately chose a fare that did not include a bag or food. But at least, I could choose my own seat at check-in, which is not the case with similar fares of some trans-Tasman competitors.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAuckland to Sydney
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"no meal available"

(United Kingdom)

Verified Review | Melbourne to Sydney. I enjoyed the flight. Friendly staff, free alcohol and easy check in. The flight departed on time. I was disappointed that in a flight departing in the early evening there was no meal available. Just a very small package of dry biscuits. The food to purchase was limited as well (mainly nuts and chips). IFE can only be accessed via an app. QANTAS is far more generous. But the staff were very good .
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMelbourne to Sydney
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"delay of nearly two hours"

(Australia)

Verified Review | Brisbane to Melbourne. Because of a computer fault with bookings there was a delay of nearly two hours which was most inconvenient. I hope something is done to make sure nothing like this happens in the future. It is odd that in what is supposed to be a full service airline there is very little on flight food available, especially compared to QANTAS. An evening flight should have a decent meal on a flight that is over two hours. The food available to purchase is not very impressive either (mainly nuts and chips) . Although it's possible to download IFE via an app, there should be on on board IFE available as well. On the plus side, the FA were very efficient and polite.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBrisbane to Melbourne
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"staff made it a pleasant flight"

(Australia)

Verified Review | Sydney to Melbourne. Check in was very busy and crowded at Sydney Airport. The staff were very pleasant and efficient. The flight left on time. The let down is the food. For a full service airline leaving at dinner time they should have provided more then a small package of cheese and biscuits. Food to purchase does not amount to much either and IFE can only be accessed via an app. But the staff made it a pleasant flight.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Melbourne
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"flights are consistently late"

(Australia)

Verified Review | Melbourne to Sydney. Have been a flyer with Virgin Australia for a year now - the flights are consistently late, The planes are old and dirty, seats are uncomfortable and the food is complete embarrassment. Staff are great and super friendly.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMelbourne to Sydney
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Virgin Australia are all front"

(Australia)

Verified Review | Townsville to Sydney. Premium lite. Despite having an extra baggage allowance couldn't bundle bags even though the 32kg limit per bag wasn't breached. Had to cross load a 25kg bag to a 20kg bag to satisfy them and only 23kg bags policy. Jetstar don't even do that. Onboard "refreshments" - pathetic for a full cost carrier would be an understatement. Lunch was a 2 fishfinger sized pieces of bread with egg salad on. No soft drinks only juice or tea/coffee. The whole cabin service is nudged to the menu where you have to purchase. Flight crew need to drop the hip attempt at being funny. I cringed at it. Still poorly executed. Fly Jetstar or Tiger if you want to save money, Virgin Australia are all front.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteTownsville to Sydney
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"young but experienced crew"

(Switzerland)

Verified Review | Apia to Auckland. Late evening flight by Virgin Australia (for Virgin Samoa) with one hour delay, which was not announced at Faleolo Airport in Samoa. As we boarded the aircraft the friendly and efficient crew informed us about the delay. The seats were quite comfortable for a short nap, food was served quickly after take off and the drinks were served throughout the flight. There was a drunken passenger on board in business class, no problem for the crew, they handled the incident professionally: The passenger got his Coke and "Jim Beam with Coke" more and more in big quantities of Coke without J.B. Congratulations to the very young but experienced crew which showed a masterclass of treating your client without offending him.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteApia to Auckland
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"young, friendly and efficient"

(Switzerland)

Verified Review | Auckland to Samoa. Smooth travel with friendly crew. The crew on this flight was young, friendly and efficient. The food choice is rather limited but just ok for this 4 hour flight. The seats are comfortable, although not much recline options. My Bags had a priority Sticker and they arrived - as always - first on the carousel (even in Samoa). And with VA one can check through bags from Europe in New Zealand tries checks through bags from Europe on most carriers in New Zealand to Samoa. The Samoan Government wants to create its own airline and will finish the cooperation with Virgin Australia in November this year. I have enjoyed Virgin Australia flights over more then 10 years from New Zealand and Australia to Samoa and vice versa. VA had a very good track record with affordable prices in all classes, they were punctual and had a very good product in business class. The new Samoa Airways will have to work hard to get it right.
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteAuckland to Apia
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never fly Virgin Australia again"

(Australia)

Verified Review | Sydney to Nadi. Virgin Australia left us stranded at Sydney airport when they decided to cancel our flight. Left waiting at one terminal, then sent to another, then flight cancelled. The reason was eventually explained as "crew". Completely ruined booked holiday to a resort for 5 days. Offered no compensation. Told could fly next day despite having several flights a day to Nadi. Staff seemingly concerned any yet unable to help in any way. "Just following company policy". Out of pocket for holiday booked. Taxi expenses etc. This cancelation was totally of Virgin incompetency "crew problem". Will never fly Virgin Australia again. Recommend not to.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSydney to Nadi
Date FlownOctober 2017
Ground Service 12345
Value For Money 12345
no