Virgin Atlantic

Flew VS77 MAN-BGI in PE 747. Good flights both ways newer entertainment system FAs good food and drink good. Nice experience.

I recently took a party of 6 people to Cape Town with Virgin Atlantic and will definitely never fly with them again. We paid for extra leg room and then found that for 3 of us sat together none of us had any internal inflight entertainment screens that worked. I asked if my client from the party could be upgraded to a seat with a working screen - the FSM said that a £30 additional payment for leg room entitled her to nothing and that he could offer her a seat directly in front of the toilet door. The plane appeared to have seats with the same problem all over the show. Added to this the food was poor and as for drinks - half a glass and then fend for yourself! The number of cabin staff was so few that service again was the worst I've experienced.

We were put on a Virgin Atlantic flight from LAX as our Delta flight to LHR via Atlanta was cancelled due to storm last week. Have only flown Virgin once in the past (PE) and I have to say I was very impressed. Upper Class full but the crew were excellent. Like the layout and being only 5' 2" the bed was great for me. Food very acceptable both dinner and breakfast.

Travelled on VS076 from Manchester to Orlando. Had booked seats in upper cabin Premium Economy but seat numbers were located in lower cabin. Should not have been too much of an issue except a couple of very loud passengers kept up relentless conversations throughout flight. Complained to customer services who did not respond for 28 days. Lousy service. Response was full of it must have been my fault and after June 2014 I can pay £25 for the privilege of Virgin getting it wrong. Virgin have published an incorrect seat plan and are not admitting it.

Just returned from Miami (Sunday) had super flight attendants. Have had to put 1 star for inflight entertainment as my earphones could not be used (fault with arm console). The flight attendant did everything she could but to no avail and the way she dealt with it was first rate.

VS01 DXB-LHR. First time with Virgin Atlantic. Half empty plane very poor customer service from flight attendants most of whom were miserable with not even a smile. Seats were not comfortable and the meal was below international standards. I am making judgement and comparison as I have flown with many other airlines and this is the worst one for me.

VS603 Heathrow to Cape Town return. Great flights both ways premium out upper class return. Fantastic crew on outbound flight worked so hard meals were very tasty and drinks were plentiful. Return slept in upper class bed for good 9 hrscrew very friendly and good meals served without delay. Both flights were full to capacity this must be a very popular route for Virgin we will book flights with them again without doubt.

New York JFK to Heathrow on A340-600. We expected terminal 4 at JFK to have some breakfast facilities for the 07.30 flight but the choice was McDonald's or a coffee stand. Chaotic boarding but a friendly crew and an OK daylight flight to London apart from being very hungry. We were served a cereal bar a muffin and tea or coffee after take off and then a small hot meal (chicken tikka) 2hrs before we arrived into Heathrow. Many passengers asked for food mid-flight as the limited breakfast options at JFK together with a sugary snack after take off didn't really match up to Virgin's advertised "dining" experience. We accept that we travelled economy but I'd rate the catering service and quality on this flight as poor. Anyone taking the morning flight from New York should consider taking their own food as you won't get much on board. The entertainment worked well and the crew were friendly but the meal service was extremely disappointing and certainly doesn't match the website adverts. I can't recommend Virgin from New York to London I'd expected them to be ahead of the competition not way behind.

VS19 LHR to SFO 21st Dec 2013. Returning VS20 SFO to LHR 2nd Jan 2014. Economy seats very narrow no room for arms and if the person in front of you puts their seat back you can't see your TV. Was disappointed with Virgin in general. Has a good reputation but was a letdown.

Heathrow to JFK on a 747 in economy. Messy boarding at Terminal 3 from a gate area which could not accommodate 300+ passengers. A pleasant surprise to find we could sit on the upper deck which is very civilised compared to the busy economy section on the main deck. Friendly crew and some OK food and drinks with a generous selection of pretzels with the first drink round. The service was quite messy the starter and main were handed to us first and then the crew cleared the trays before offering dessert but no one had any spoons; maybe easier if VS presented the tray in one piece. Mid flight ice creams offered followed by a light afternoon tea before we arrived. The entertainment worked well and plenty of choice was available. All in all a good flight.