Virgin Atlantic

LHR to JFK VS9 as return leg of review of April 4th. Completely different experience an excellent flight. Sat in nose section of 747 very comfortable and spacious - this older seat version is far more sensible and comfortable than the new one I disliked so much in my previous review. FA's and service were excellent the food was very good - not something often heard here but it was great on this flight. I do hope that the airlines read these reviews and take note the seat is the all important thing to the client the old one works and the new one does not in it's current form - it looks cool but needs to be stretched out and given more shoulder space and armrest please!

Flew out of LHR to Newark day flight Sun 6th April. Used the Clubhouse - good but not easy to find 5 seats all together for our family group. Good service and very quick through Heathrow! Nice flight with great staff in Upper Class. Teenagers loved the films etc. Way back was a different story on 19.30 flight on Thurs 10th Apr. Still very good in the Clubhouse at Newark (advised us to order food early if we wanted a meal which we did as travelling overnight so wanted to eat early then sleep on plane). Staff on plane not as helpful as outbound. We arrived to find our overhead lockers full of other passengers' stuff - not much help from staff to get this sorted and our 5 lots of hand luggage stowed. Main complaint is that FA would not give me any breakfast despite filling in form night before and despite asking her to be woken up. Even though this was an hour before landing apparently 'Supervisor' had said no more food to be served. Supervisor then turned up with one croissant! I stupidly paid full price for that seat (as needed the flexibility for business) but felt completely let down by the service on that flight. Virgin - your staff are letting you down! Back to BA for us if you can't even give us breakfast sorry.

Flew 7/4/14 returned 17/4/14 LGW-LAS-LGW. A party of 7 (5 adults 1 child 1 infant) flew and managed to get economy seats in the upper deck. What an experience. To sum the experience up when I'm flying Virgin again I am reserving upper deck immediately. From flying this route before the upper deck appeared to have more leg room which was an added bonus. You feel like your on your own private jet with limited number of persons upstairs. The staff have. Personal touch with you and cannot help you enough. Because of the shape of the aircraft you also have a side storage area under the window which was an added bonus with enough room for an infant to stand and play with his toys on the storage. On the flight back the infant had a touch of a cold and was sick whilst inflight. The staff without being asked was bringing water wet tissues refreshing tissues and bags to clean up even offered to find us a new seat whilst they cleaned the area. Cannot praise and rate Virgin Atlantic enough.

Travelling with two children (4 years 3 months) long haul is always difficult but I consider Virgin Atlantic the best airline we have flown with. The staff are excellent the baby seat very safe (although not completely flat so sleeping for a long time is not always that easy) and the planes great. The check-in and customer service is literally second to none. When I phoned before our flight (Edinburgh London Shanghai Auckland) I was greeted by a staff member who answered all our questions and reserved us the bassinet etc. Our first flight with them but hopefully not our last!

A346 LHR-LAX on 3/29/2014 LAX-LHR on 4/10/2014. Seats are quite uncomfortable in economy but they certainly aren't the worst. I mean come on people it is economy. If you don't expect much of your economy flight like I did you'd be a happy person at the end of your journey. The IFE is great and should be able to entertain you during the +10h flight. They should work on the meals they offer: the size is way to small and the bread they offer is still frozen (happened on both flights). We've had plenty of drinks during the flight (including alcohol) and they even gave us some ice cream to consume while we were watching our movies. I would certainly recommend Virgin if it is the cheapest option!

LHR-PVG 1st April 2014. My first time with Virgin Atlantic and hopefully my last. Check in at LHR was excellent but then everything about the flight went downhill. Aircraft seating was tatty and very uncomfortable. Food was by far the worst I've ever experienced - the choice was limited as most options on the menu were not available and the portion size would not have satisfied a young child. Inflight entertainment package was also disappointing compared with others I have experienced eg Emirates and Cathay. Cabin crew were generally helpful and attentive but didn't meet my expectations in terms of presentation and appearance.

LHR-LAX on 9/6/2013. Check in was slow and at last we missed the plane due to the slow staff that weren't helpful at all got rebooked on VS7 the next day. The plane itself seemed old and nothing matched with Virgins advertisement on their site. Food was as bad as the staff and the breakfast was a joke. I remember getting frozen orange juice and some granola bar that tasted awful. About 5 hours into the flight I got up to walk around because of fact that my legs were falling asleep thanks to the non-existent legroom found over 10 staff members sitting around the bar chatting and when I asked for some coke they refused because they said that the bar was only available for upper class. The flight back was even worse apparently there had been some problems with the air conditioning which made the plane very hot. My family and I usually fly this route with Lufthansa but since virgin seemed so much more ahead in service we thought we'd choose them but those two flights resulted in my first and last Virgin flights and I do not recommend them to anyone id rather pay a few hundred dollars more.

I flew from Cape Town last Saturday 29th March to LHR. My flight was good and staff great but the food and drink served during the flight was awful.

Very underwhelmed by our Virgin Upper Class journey to and from Jamaica. On the way out just put it down to having being spoilt by our previous experiences on Emirates/Singapore and Thai business class but on our return journey it just confirmed our thoughts that Virgin don't offer a value for money 1st class service and that we will try to use other carriers before re booking with them in the future. I gave them my feedback and wasn't at all pleased with their response.

Just travelled both ways to Sydney from London in economy class. I was very disappointed in the seating its rubbish well worn out and the space between the rows appear very short. Very unhappy and will not use this airline again.