Virgin Atlantic

Haven't flown with Virgin for a while but am a flying club member so use miles to upgrade. Flew out to Barbados and back in New Upper Class suite on A330. I've flown both and think both have merits but new design seems slightly more cramped than older version so interested to see what they do for Dreamliner. Both flights were good Gatwick lounge is much more relaxed but still offers a lot pre-flight. Onboard food pretty good and beverages both ways staff good too better on return and new Vera entertainment has a lot of options to keep you busy. Overall same high standard as usual so happy to fly again with Virgin.

This is the second time I have used Virgin Atlantic to go to the US and it will certainly be the last. I opted to try VA out again thinking my first experience couldn't reflect all flights but it did. There was only one bar service prior to dinner and wine with dinner and that was it for an 11 hour flight when the bar service was being operated you would think the drinks were coming out of the crew's own pockets as it was the smallest measure I have seen in a long time. The afternoon / evening tea prior to landing was dire. I would rather pay extra for decent service when I am going on holiday!

Flew to Boston. Crew were friendly and co-operative but didn't always make sense and there were countless silly rules which kept applying. Seat wasn't that comfortable. Food was forgettable was by the bulkhead so leg room excellent. IFE was good and the blankets and amenity packs were the best I've ever had. Return journey slept soundly.

My husband and I flew upper class from London to Los Angeles. The flight was full so we were not expecting everything to be perfect. The flight attendants seemed preoccupied with themselves and if you called them they were very abrupt and short. So I decided not to bother them but waited to see if they came around to offer a drink which was twice when they served lunch and tea. The food was served in rations. The cheese tray came around but before I knew it it was over. Staff hardly smiled and left most of our empty cups behind. The toilets were dirty and by the end of the flight I actually felt relieved to leave the aircraft . For what you pay I don't think it's a good service.

We flew Upper Class to London and Economy Premium back to New York. The service and food were excellent. The seats were comfortable especially in Economy Premium where the seats were much nicer than in domestic American airlines in the same class of service. The service at the airports was excellent. I highly recommend this airline.

This review is for Upper Class. Very comfortable seats and bed but difficult to see out of the window. Food service was too fast no sooner had you put the coffee cup to your lips and it was whisked away! Same for the food and I am not a slow eater. Flight attendant very friendly but forgetful (forgot my breakfast). Other airlines have a much better business class product.

Flew both PE and Upper class so will write PE review here first. Not worth the money as when the seat in front of you is reclined it is almost impossible to get out of your seat. All of the window seats where we were sitting were broken and would not stay upright. The lovely flight attendant attempted to fix them to no avail. There was not enough time in Hong Kong for them to fix the seats so it was a very uncomfortable 23 hours in the air. As others have said do not waste your money on premium economy.

We flew BOM-LHR-EWR this May. I have an infant with me. Honestly I was very dissatisfied and disappointed with the airline service and seat arrangement. Cramped front row economy seat. Food quality horrible. I requested for baby food prior unfortunately the crew says no baby food available. Normal food service also very ordinary and when asked for spare the crew was not at all supportive. Even when asked to refrigerate baby milk they were very uncooperative.

We have just returned from visiting friends for a month in Orlando. We flew from Glasgow. The whole experience was excellent. My wife is disabled and was well looked after. The food was yummy the flight attendants both ways were helpful polite and attentive. Both flights were faultless despite a measure of turbulence on both. Well done Virgin hope to go with you next year!

Have previously flown Premium Economy with this airline and been delighted with experience. Flew VS19 (14/05/14) and VS20 (28/05/14) return trip LHR to SFO and was bitterly disappointed with quality. Advertised as something special and certainly was for the wrong reasons. Not that much extra room provided by seats in main cabin on 747. Had to endure economy passengers coming through the cabin often with all their worldly goods whilst trying to enjoy the welcome glass of sparkling wine (not Champagne) as given previously. Two of the four dedicated toilets out of use on VS20 and other two were used by economy passengers as there was no segregation of seating classes. Menu offered a choice of 3 main courses. My wife and I had only two options by the time we were served and the one we chose was of extremely poor quality. I have enjoyed many better meals in Economy sections of other airlines. Those in the seats behind us were reduced to a single option of take it or leave it as there was only one option the vegetarian left. Stingy on the measure of wine offered and coffee served whilst still eating main course. Disappointment at service compounded at Heathrow when economy passengers allowed off before us. Having paid roughly twice as much for Premium Economy as for Economy tickets we felt badly let down and feel sure this was not Sir Richard Branson's vision for his airline. Will certainly not travel with this airline again as there are many better value for money options available elsewhere now.